Freddy's Frozen Custard & Steakburgers

Started off a little rough. Food was originally made pretty badly. Returned it and got some of the best customer service I've had in a long while. Manager was fantastic but did not get his name. Wanted to say thank you for taking care of us and making it right.

Atmosphere: 4

Food: 4

Service: 5

We arrived after the lunch rush and the ladies room toilet had a trash bag in it. Then ordering food seemed like the last thing the register worker wanted to do. After our delicious meal I wanted a milkshake for the road, but no one was there to order from, so I placed the order online. The order just sat there. I went to the burger line and asked if anyone was going to make the custard this afternoon, but they said they were not clocked in and they had to find someone to make it. I don't know if this was a one-off or a norm at this location.

Dietary restrictions: They will lettuce wrap your burger to be keto or gluten sensitive.

Kid-friendliness: Excellent kid options!

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: Hamburger

We waited over 5 minutes to be served, while the workers were outside smoking. Very poor customer service, they saw us walk in, but we still waited. Bathrooms are dirty and no soap. The entire restaurant needs a good cleaning.

Atmosphere: 3

Food: 3

Service: 1

Stood in line just to be ignored. BBW don’t make good employees I guess.

Atmosphere: 1

Food: 1

Service: 1

“cant do add ons at the window” ok u cant press three extra buttons max?? lmfao fire these people hire more plenty of people need a job

Atmosphere: 1

Food: 1

Service: 1

Got there at 4:40 pm, we sat at the only semi-clean table. The larger of two employees were at a table, I assume he was the manager cause he took a phone call and said loudly he interviewed someone. The smaller employee was on his phone with his chair in the middle of the walkway. The larger one went back to the kitchen area and was talking very loudly, yelling but not in an angry tone, but far too loud. The French fries were very overcooked and tasted like the oil hadn't been changed in far too long. The only reason for 3 stars is because the young lady behind the counter was very sweet and personable.

Atmosphere: 1

Food: 1

Service: 4

This place was clean and friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Freddy's Original Patty Melt Combo

We love the veggie burgers and fries here. Their fries are my favorite of any fast food place I have tried.

Vegetarian options: The veggie burgers here are really good as are the fries!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries

Too expensive for the terrible service and, half of the time, the wrong order. Soda machines are shit down hours before closing. Can’t tweak an order at the window, even after waiting 20+ minutes, just to wait ANOTHER 15 minutes once getting to the window. I love some of the other locations, but this one is a disappointment.

Atmosphere: 2

Food: 2

Service: 1

Prolly would be a Nice restaurant but it looks like the three employees sitting in the booth talking haven't wipe off a table ever. They obviously were never told use there inside voice if they had any raising....smh the longer we sit the worse the visit gets.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Hamburger

They are very rude, especially the manager

Atmosphere: 1

Food: 1

Service: 1

Great icecream

Atmosphere: 3

Food: 5

Service: 4

Tried to use a gift card to pay for the meal. Their machine would not take it. So it was our fault that it didn’t work. They didn’t even offer to help. Also, tables were dirty and not wiped down. Only about 3-4 other people in the restaurant.

Atmosphere: 1

Food: 3

Service: 1

This was a really nice place that is similar to a mix between a steak n shake and a Culver's.

Atmosphere: 3

Food: 4

Service: 4

Good food and fast service