We go here every year for our anniversary. Tonight we came in and Shay who is always our waitress (AMAZING!) was by herself. She was doing amazing with holding things together for the establishment. From running to tables and to cooking the food. She had a smile on her face the entire time. She went out of her way like she always does to make sure our drinks was filled up and to make sure we was satisfied with our food and how it tasted. We drive an hour just to come to this Huddle house ☺️
Atmosphere: 5
Food: 5
Service: 5
Whitney Reid
I would like to say that your server shay/ shantel is top notch she has a great work ethic even with every tabel full she handled it with ease and grace .never showing she was overwhelmed. She needs to be promoted she would be a perfect manager
Atmosphere: 5
Food: 5
Service: 5
Jeremy White
Do not go here. They lack management, good employees and generally don’t want your business. Walked in today to be told they are out of everything. Last time I came here the cook was handling trash bare hands and went right back to making food without washing hands.
This place needs new management or just to shut down. It is honestly pathetic.
Atmosphere: 1
Food: 1
Service: 1
Jared Campbell
Shay made the best burgers and fries for me and my kiddos. Great attitude even in a demanding job. Thanks for taking care of us!
Atmosphere: 5
Food: 5
Service: 5
Tiffany Sheats
If I could give -stars I would. Placed a to go order @10:12 that was supposed to be ready @10:28 got there @10:35 waitress says 10mins ok fine, 20mins later they can’t find my order and refusing to give a refund. I ask for it to be remade (it’s now 11:00)wait 45more mins still no order, ask for a refund again still refused, on top of being rude and snarky. I call the police out because I simply want my money back now that it’s 12:13 and they’re refusing which is THEFT correct? Officer arrives, waitress comes running out with the order and lies as expected. Trying to minimize issues I just took the order and guess what? IT WAS WRONG!! $30, 2.5 hrs later and calling the police just to still be highly disappointed. Just do not waste your time because this was simply horrible in short. Now I gotta call my bank cause clearly they will not refund me and I don’t want to call law enforcement again. Save yourself a headache, it’s plenty other restaurants that actually care and get it right. This is not one however
Atmosphere: 1
Food: 1
Service: 1
Scotty Coleman
First off, they were very understaffed which can explain a lot of it, but not all the issues. Th table and seats weren't entirely clean, there was hair on my plate and under my food, I had to clean the toilet seat so I could use it, I had to use great force to open the lock from the inside or the bathroom, we were given fairly cheap feeling plastic cutlery, they were inattentive, and one of the workers had an unlit cigarettein the kitchen. I gave a 2nd star because the food was good. Now like I said, they were very understaffed, 3 people in the whole restaurant. They explains some of the issues but not all of them.
Atmosphere: 2
Food: 4
Service: 2
Jenise W.
I placed an online order on Christmas Day with a scheduled pickup time of 2:34 PM. I arrived at 2:36 PM, but the order was not ready. I repeatedly asked for an estimated wait time and was told they were unsure. I then asked to speak with the manager and requested a refund due to the delay. The manager stated he was “not allowed” to issue refunds, despite the receipt stating refunds are only restricted after 14 days — this was the same day. I left and returned later, and the food still was not ready. While the order was eventually made hours later, the lack of communication, accountability, and customer service from management was disappointing. I understand holiday staffing challenges, but transparency and professionalism are still expected. This experience needs to be addressed by management.
Atmosphere: 1
Food: 1
Service: 1
Roger Caufman
The management made a change and the place is not the same. The servers are great it’s the management that’s poor. The servers are covered up, one server for 15 booths plus the counter is not enough and makes the service poor, and it’s not the servers fault. It’s poor management. Closed today because the one server was sick, and that rests solely on the poor management
Atmosphere: 5
Food: 5
Service: 2
Dylan STRONG
1st ever trying HH and it was amazing thank to my waitress Jenna with the best customer service I’ve seen since I’ve been out of prison true honest Hell, yeah, they got it. I have buffalo wings, jalapeño, poppers, and mozzarella sticks with french fries
Connie Cain
Was one of our favorites you guys need help my mate (cowboy hat) 🤠 71 years old waited to eat something atleast an hour. Bigger lady was terrible. Although it's christmas busy he was having to need something in his stomach his head was down I asked the gentlemen at the steamer for crackers he saw Mr and did emergency something and young girl been there 4 months showed a great sense of emergency and brought Mr richard s croutons and also heard the bigger lady say if you gonna be rude go to waffle house. I PERSONALLY WORKED AND RETIRED FROM SO MUCH CUSTOMER SERVICE IF ONE OF MY ASSOCIATES HEARD THAT TALK SPOKEN WHERE THEY COULD HEAR THEY WOULD BE REVIEWED ON FILM AND BE COACHED FOR IT. 1:15 AND 240 LEAVING I have video to send in case he got very sick. Tell that lady if she gonna be rude she need to go
Yesterday (12-12-2025) was the first time I had eaten at a Huddle House in many, many years. Me and my wife stopped in after going to our chiropractor. The atmosphere was great because it was quiet and our waitress was really nice and on top of everything. I deducted 1 point on food but that was just because I wasn't very hungry and couldn't eat much. My wife loved her meal and what I had was good.
Atmosphere: 5
Food: 4
Service: 5
Bo Nycum
This was our first time at huddle house on Friday 11/28 for lunch. Everything was fantastic and very tasty. The patty melt and fries were perfect and very good sweet tea. The entire staff was above and beyond. The manager/ cook Shawn was outstanding. Every single server was friendly and professional. I would absolutely recommend the Huddle House in Monroe Georgia!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toast, Hamburger, Burger, Big House Platter
Diedra Allen
The food was sooo good the cook shay was great and the server was excellent very professional great attitude fast service !! Deedee is her name
Jennifer Dickens
We love coming here! Miss Terri and her team are great! Great food, great service, great atmosphere! This place is absolutely the best! -Ashley And don’t forget to check out the amazing smash burgers! They are great!
Atmosphere: 5
Food: 5
Service: 5
Jason Trantham
Great food and staff here. Very welcoming atmosphere and clean.
We go here every year for our anniversary. Tonight we came in and Shay who is always our waitress (AMAZING!) was by herself. She was doing amazing with holding things together for the establishment. From running to tables and to cooking the food. She had a smile on her face the entire time. She went out of her way like she always does to make sure our drinks was filled up and to make sure we was satisfied with our food and how it tasted. We drive an hour just to come to this Huddle house ☺️
Atmosphere: 5
Food: 5
Service: 5
I would like to say that your server shay/ shantel is top notch she has a great work ethic even with every tabel full she handled it with ease and grace .never showing she was overwhelmed. She needs to be promoted she would be a perfect manager
Atmosphere: 5
Food: 5
Service: 5
Do not go here. They lack management, good employees and generally don’t want your business. Walked in today to be told they are out of everything. Last time I came here the cook was handling trash bare hands and went right back to making food without washing hands.
This place needs new management or just to shut down. It is honestly pathetic.
Atmosphere: 1
Food: 1
Service: 1
Shay made the best burgers and fries for me and my kiddos. Great attitude even in a demanding job. Thanks for taking care of us!
Atmosphere: 5
Food: 5
Service: 5
If I could give -stars I would. Placed a to go order @10:12 that was supposed to be ready @10:28 got there @10:35 waitress says 10mins ok fine, 20mins later they can’t find my order and refusing to give a refund. I ask for it to be remade (it’s now 11:00)wait 45more mins still no order, ask for a refund again still refused, on top of being rude and snarky. I call the police out because I simply want my money back now that it’s 12:13 and they’re refusing which is THEFT correct? Officer arrives, waitress comes running out with the order and lies as expected. Trying to minimize issues I just took the order and guess what? IT WAS WRONG!! $30, 2.5 hrs later and calling the police just to still be highly disappointed. Just do not waste your time because this was simply horrible in short. Now I gotta call my bank cause clearly they will not refund me and I don’t want to call law enforcement again. Save yourself a headache, it’s plenty other restaurants that actually care and get it right. This is not one however
Atmosphere: 1
Food: 1
Service: 1
First off, they were very understaffed which can explain a lot of it, but not all the issues. Th table and seats weren't entirely clean, there was hair on my plate and under my food, I had to clean the toilet seat so I could use it, I had to use great force to open the lock from the inside or the bathroom, we were given fairly cheap feeling plastic cutlery, they were inattentive, and one of the workers had an unlit cigarettein the kitchen. I gave a 2nd star because the food was good. Now like I said, they were very understaffed, 3 people in the whole restaurant. They explains some of the issues but not all of them.
Atmosphere: 2
Food: 4
Service: 2
I placed an online order on Christmas Day with a scheduled pickup time of 2:34 PM. I arrived at 2:36 PM, but the order was not ready. I repeatedly asked for an estimated wait time and was told they were unsure. I then asked to speak with the manager and requested a refund due to the delay. The manager stated he was “not allowed” to issue refunds, despite the receipt stating refunds are only restricted after 14 days — this was the same day. I left and returned later, and the food still was not ready. While the order was eventually made hours later, the lack of communication, accountability, and customer service from management was disappointing. I understand holiday staffing challenges, but transparency and professionalism are still expected. This experience needs to be addressed by management.
Atmosphere: 1
Food: 1
Service: 1
The management made a change and the place is not the same. The servers are great it’s the management that’s poor. The servers are covered up, one server for 15 booths plus the counter is not enough and makes the service poor, and it’s not the servers fault. It’s poor management.
Closed today because the one server was sick, and that rests solely on the poor management
Atmosphere: 5
Food: 5
Service: 2
1st ever trying HH and it was amazing thank to my waitress Jenna with the best customer service I’ve seen since I’ve been out of prison true honest Hell, yeah, they got it. I have buffalo wings, jalapeño, poppers, and mozzarella sticks with french fries
Was one of our favorites you guys need help my mate (cowboy hat) 🤠 71 years old waited to eat something atleast an hour. Bigger lady was terrible. Although it's christmas busy he was having to need something in his stomach his head was down I asked the gentlemen at the steamer for crackers he saw Mr and did emergency something and young girl been there 4 months showed a great sense of emergency and brought Mr richard s croutons and also heard the bigger lady say if you gonna be rude go to waffle house. I PERSONALLY WORKED AND RETIRED FROM SO MUCH CUSTOMER SERVICE IF ONE OF MY ASSOCIATES HEARD THAT TALK SPOKEN WHERE THEY COULD HEAR THEY WOULD BE REVIEWED ON FILM AND BE COACHED FOR IT. 1:15 AND 240 LEAVING I have video to send in case he got very sick. Tell that lady if she gonna be rude she need to go
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Yesterday (12-12-2025) was the first time I had eaten at a Huddle House in many, many years. Me and my wife stopped in after going to our chiropractor. The atmosphere was great because it was quiet and our waitress was really nice and on top of everything. I deducted 1 point on food but that was just because I wasn't very hungry and couldn't eat much. My wife loved her meal and what I had was good.
Atmosphere: 5
Food: 4
Service: 5
This was our first time at huddle house on Friday 11/28 for lunch. Everything was fantastic and very tasty. The patty melt and fries were perfect and very good sweet tea. The entire staff was above and beyond. The manager/ cook Shawn was outstanding. Every single server was friendly and professional. I would absolutely recommend the Huddle House in Monroe Georgia!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toast, Hamburger, Burger, Big House Platter
The food was sooo good the cook shay was great and the server was excellent very professional great attitude fast service !! Deedee is her name
We love coming here! Miss Terri and her team are great! Great food, great service, great atmosphere! This place is absolutely the best! -Ashley
And don’t forget to check out the amazing smash burgers! They are great!
Atmosphere: 5
Food: 5
Service: 5
Great food and staff here. Very welcoming atmosphere and clean.
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