I picked up my sandwiched on a Saturday at 1:30. Place was basically empty. The two employees that were working seemed put out that I was there and rushed me through the ordering process and were very rude when I asked for certain things. When I get home to eat the very over priced sandwiches, the lettuce is wilted and the bread is hard. I’m very disappointed as this is one of my favorite sub shops around. I’m hoping this was an off day. Please do better.
Atmosphere: 3
Food: 3
Service: 1
Kimberly Reece
This location has the worst service I have ever experienced. Took forever for someone to wait on me. I was the only customer in the store. Obviously to go orders take priority. They were out of ham and steak. There were four employees and not one could complete a job. I ordered four sandwiches to go. They would complete one then walk away and start another task. By the time my four sandwiches were completed, there 5 more backed up waiting. I will definitely think again before I order from this location. The employees acted like they didn’t want to speak to you or even be working.
Atmosphere: 1
Food: 3
Service: 1
Traci Mixon
Placed an order for two #17's, Philly cheese steak, waited over 30 mins. There were 5 people working. I had to ask for my sandwiches, after she cooked it, because they all went in the back and we're standing around talking. I went to the car checked my sandwiches and they were wrong. This was not the first, second or third time that I have went in and taken forever to get food. This will be my last time .Sat,Nov 12th around 2:30
Atmosphere: 1
Food: 1
Service: 1
billy cain
Great subs, believe they are a little pricey for them. I guess good food comes at a cost.
Atmosphere: 4
Food: 5
Service: 4
Kery Every
I recently had the best clurb sandwich ever from your place! But, I did have a not-so-great delivery w/ DoorDash the last time. I had ordered through the Jersey Mike's app, and I left some feedback after my experience. They offered to make it up to me and that's so appreciated! Thanks, guys!
Atmosphere: 5
Food: 5
Service: 5
Rod Holbrook
Great sandwich
joseph Palmer
Good subs but why wouldn’t I just go to Publix when it’s significantly cheaper and better.
Atmosphere: 5
Food: 5
Service: 5
Kayla Edge
Not sure what the point of ordering online if you have to wait 20 minutes for it to be made. Only ordered a mini….
Atmosphere: 2
Food: 3
Service: 1
Braxton O.
Consistently getting worse over the last few months. I ALWAYS place online orders and get the exact same item. As of late, I’ve noticed quality has dropped tremendously while the price has stayed the same. This used to be my favorite jersey mikes but Management obviously is not paying attention to processes. I have gotten 4 terrible sandwiches in a row at this location. Today was the last. I can get a mediocre sandwich at subway for half the cost.
Atmosphere: 4
Food: 2
Service: 1
Sonja Caterina
I am from New Jersey. My wife's sub was very good. My Philly Cheesesteak was good....BUT NO KETCHUP!!! This Jersey Mike's doesn't carry ketchup. All the others in the area have ketchup to go with their cheesesteaks. If you grew up with great cheesesteaks, BYOK (Bring Your Own Ketchup) when you choose to eat here. Phil C.
Ordered subs to go last week came home with somebody else’s called and spoke with destiny. She was very sweet. Took my name and told me to come back and they would take care of it and they did. I just got off the phone with Sam and no worries I’m going to pick up my replacement sub. Jersey Mike’s food is always great, customer service in Monroe is the best. Thank you, Sam and Destiny❤️
Atmosphere: 5
Food: 5
Service: 5
Emily Davis
My friend and I stood in the line waiting to order and one employee looked at us and said nothing and the other 5 were standing to the side not doing anything. To get our food ordered we had to sit down and order online and then we continued to watch the employees grab our tickets and still take over 15 mins to make our food (it was only two sandwiches) because they were joking around, on their phones, and staring into space. Someone finally came over and asked if we were waiting for food and then started working on it.
Atmosphere: 1
Food: 3
Service: 1
Brad Hostetler
Great staff at this location really enjoyed my sub from there today. Thank you
Tiffany Stokes
I enjoy Jersey Mike's overall, yet the experiene I had today at this location was not the norm. I placed an order through the mobile app for pick-up. I ordered a bowl and a #43 on white bread. My daughter picked it up for me on her way home.
When she got home, she discovered that the bread wasn't what was requested but their rosemary parmesean bread. Rosemary makes her sick, so I drove back to Monroe, almost a 20-25 minute drive to get it corrected.
When I mentioned it, one of the staff stated that they tried to call me becasue they were out of white bread at the time. I asked if they left a voicemail (as I never received a call) and they stated no. They remade the sandwich with the correct bread. While I waited, I checked my phone and I had no missed calls.
If a call had been made and I didn't answer, they should have left a voicemail. Or they should have called back. Given that I had no missed calls, maybe they dialed the wrong number, I don't know. Either way, if a person requests a certain bread, I would rather find out when I go to pick it up that they don't have it then to have some random bread used that I didn't ask for. Not to mention, they should have tried harder to contact me about it. I also verified that my phone number was correct, so I know that wasn't an issue.
The Monroe location is convenient when I'm in the area, but I think moving forward, if I go there again, I will just go in person as I can't trust that my online orders will be made correctly.
I picked up my sandwiched on a Saturday at 1:30. Place was basically empty. The two employees that were working seemed put out that I was there and rushed me through the ordering process and were very rude when I asked for certain things. When I get home to eat the very over priced sandwiches, the lettuce is wilted and the bread is hard. I’m very disappointed as this is one of my favorite sub shops around. I’m hoping this was an off day. Please do better.
Atmosphere: 3
Food: 3
Service: 1
This location has the worst service I have ever experienced. Took forever for someone to wait on me. I was the only customer in the store. Obviously to go orders take priority. They were out of ham and steak. There were four employees and not one could complete a job. I ordered four sandwiches to go. They would complete one then walk away and start another task. By the time my four sandwiches were completed, there 5 more backed up waiting. I will definitely think again before I order from this location. The employees acted like they didn’t want to speak to you or even be working.
Atmosphere: 1
Food: 3
Service: 1
Placed an order for two #17's, Philly cheese steak, waited over 30 mins. There were 5 people working. I had to ask for my sandwiches, after she cooked it, because they all went in the back and we're standing around talking. I went to the car checked my sandwiches and they were wrong. This was not the first, second or third time that I have went in and taken forever to get food. This will be my last time .Sat,Nov 12th around 2:30
Atmosphere: 1
Food: 1
Service: 1
Great subs, believe they are a little pricey for them. I guess good food comes at a cost.
Atmosphere: 4
Food: 5
Service: 4
I recently had the best clurb sandwich ever from your place! But, I did have a not-so-great delivery w/ DoorDash the last time. I had ordered through the Jersey Mike's app, and I left some feedback after my experience. They offered to make it up to me and that's so appreciated! Thanks, guys!
Atmosphere: 5
Food: 5
Service: 5
Great sandwich
Good subs but why wouldn’t I just go to Publix when it’s significantly cheaper and better.
Atmosphere: 5
Food: 5
Service: 5
Not sure what the point of ordering online if you have to wait 20 minutes for it to be made. Only ordered a mini….
Atmosphere: 2
Food: 3
Service: 1
Consistently getting worse over the last few months. I ALWAYS place online orders and get the exact same item. As of late, I’ve noticed quality has dropped tremendously while the price has stayed the same. This used to be my favorite jersey mikes but Management obviously is not paying attention to processes. I have gotten 4 terrible sandwiches in a row at this location. Today was the last. I can get a mediocre sandwich at subway for half the cost.
Atmosphere: 4
Food: 2
Service: 1
I am from New Jersey. My wife's sub was very good. My Philly Cheesesteak was good....BUT NO KETCHUP!!! This Jersey Mike's doesn't carry ketchup. All the others in the area have ketchup to go with their cheesesteaks. If you grew up with great cheesesteaks, BYOK (Bring Your Own Ketchup) when you choose to eat here.
Phil C.
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
Great food
Ordered subs to go last week came home with somebody else’s called and spoke with destiny. She was very sweet. Took my name and told me to come back and they would take care of it and they did. I just got off the phone with Sam and no worries I’m going to pick up my replacement sub.
Jersey Mike’s food is always great, customer service in Monroe is the best. Thank you, Sam and Destiny❤️
Atmosphere: 5
Food: 5
Service: 5
My friend and I stood in the line waiting to order and one employee looked at us and said nothing and the other 5 were standing to the side not doing anything. To get our food ordered we had to sit down and order online and then we continued to watch the employees grab our tickets and still take over 15 mins to make our food (it was only two sandwiches) because they were joking around, on their phones, and staring into space. Someone finally came over and asked if we were waiting for food and then started working on it.
Atmosphere: 1
Food: 3
Service: 1
Great staff at this location really enjoyed my sub from there today. Thank you
I enjoy Jersey Mike's overall, yet the experiene I had today at this location was not the norm. I placed an order through the mobile app for pick-up. I ordered a bowl and a #43 on white bread. My daughter picked it up for me on her way home.
When she got home, she discovered that the bread wasn't what was requested but their rosemary parmesean bread. Rosemary makes her sick, so I drove back to Monroe, almost a 20-25 minute drive to get it corrected.
When I mentioned it, one of the staff stated that they tried to call me becasue they were out of white bread at the time. I asked if they left a voicemail (as I never received a call) and they stated no. They remade the sandwich with the correct bread. While I waited, I checked my phone and I had no missed calls.
If a call had been made and I didn't answer, they should have left a voicemail. Or they should have called back. Given that I had no missed calls, maybe they dialed the wrong number, I don't know. Either way, if a person requests a certain bread, I would rather find out when I go to pick it up that they don't have it then to have some random bread used that I didn't ask for. Not to mention, they should have tried harder to contact me about it. I also verified that my phone number was correct, so I know that wasn't an issue.
The Monroe location is convenient when I'm in the area, but I think moving forward, if I go there again, I will just go in person as I can't trust that my online orders will be made correctly.
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