It's quite unfortunate to see a business crash and burn because staff don't have the ability to apologize when they've messed up. I order delivery from this restaurant regularly. But on this occasion, I ordered a pizza for delivery and my food was left on my front porch in an unsealed box...not in the chair but on the actual concrete porch.. When I found the pizza after 40 minutes, it was cold. I called the store and spoke with Alan, the manager who went totally silent on the line. I had to ask if he was still there. He just ghosted me on the phone...no interaction. He finally responded that he would send another pizza. After 45 more minutes, again a COLD pizza. I literally could have walked 5 minutes to pick it up. Did I mention,, I gave the driver a $5 tip for a $19 pizza. UNBELIEVABLE!!
Food: 1
Service: 1
G H
Good pizza!
Atmosphere: 5
Food: 5
Service: 5
Craig Webb
Understaffed so even though we ordered ahead for pickup, they didn't start making the pizza until we arrived. Also, no seats while we waited.
Atmosphere: 3
Food: 5
Service: 3
Greenie Jeanie
Angelica has the best customer service!
Atmosphere: 5
Food: 5
Service: 5
Sonia Bowen
The pizza, and wings were presentable in the quality but the service concerning making sure my food was delivered in a timely manner was horrible. Papa John's had did NOT have my food anywhere NEAR time of scheduled delivery time. I was understanding at the times d accepted their apology and offer of solutions. I was told that my next order of equal value or less would be free. Tonight when I called to make my order and validate what I was told would be my compensation, I was told no. I am a tremendously strong believer in keeping your word... Papa John's in Monroe Georgia DID NOT HONOR THEIR WORD AND AGREEMENT. I was employed by Papa John's for years and I know how protocol goes. With that being said, I will no longer be a papa John's in Monroe customer and I will not recommend it for other people
Atmosphere: 1
Food: 3
Service: 1
Sallie Howell
Went for lunch and service was good but the food wasn't as good as it normally would be.
Kid-friendliness: With the rushing, they still act with respect and polite.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Meat Lovers Pizza with Banana Peppers, Pepperoni Pizza
Regina N Wilson
First time I have ordered at papa johns Thursday 6/20 and it was absolutely horrible. I ordered the Alfredo chicken bowl and it tasted like it was undercooked The Alfredo sauce was runny and the chicken wasn't grilled, it was disgusting that I couldn't eat it. I also ordered a pepperoni pizza and it was just ok. It was cold had to warm it back up. So needless to say I will not be ordering from this place again They truly need to get there act together. Money wasted.
Food: 1
Donald Cougle
This place used to be great, but when I recently ordered they gave me cheese sticks with a pinch of cheese. The majority of the slices had no cheese on them. I guess the drivers want $50 now for a tip for doing your job. Like was $20 not enough of a tip for yall. Will be getting my pizza from the one in bold springs from now on.
Atmosphere: 1
Food: 1
Service: 1
Rico Sanchez
Pretty good
Terrie Thurmond
Had a hard time finding because sign wasn't lit up
We ordered food for a men's night at our church. Food arrived hot and on time.
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza with Banana Peppers, Chocolate Brownie
Susan Jones
Ordered delivery and when I received my food the box was open and food was missing. I tried to call 3 times and was placed on hold for over 10mins before I was disconnected. Sent a complaint to corporate thru the website But yea wouldn't recommend
Food: 2
Service: 1
Donald Marx
They refused to take my order in store on Super Bowl Sunday. When I asked why, the employee at the counter said we’re busy. Really? I can’t imagine a pizza restaurant would be busy that day. Save yourself some aggravation and stay away from Papa John’s, especially this location. I went to Dominoes and had no issues at all.
Atmosphere: 1
Food: 1
Service: 1
Tammy Kelly
Order is always ready when I get there to deliver to my
Atmosphere: 5
Food: 5
Service: 5
Eli Jordan
Daniel had the best customer service imaginable they were close to closing and he was nice enough to whip us up a large pizza was super personable and made my experience here amazing food came out perfect I’d recommend anyone in Monroe to come and get your pizzas from Daniel once again shout out to him for being such a great guy !!
It's quite unfortunate to see a business crash and burn because staff don't have the ability to apologize when they've messed up. I order delivery from this restaurant regularly. But on this occasion, I ordered a pizza for delivery and my food was left on my front porch in an unsealed box...not in the chair but on the actual concrete porch.. When I found the pizza after 40 minutes, it was cold. I called the store and spoke with Alan, the manager who went totally silent on the line. I had to ask if he was still there. He just ghosted me on the phone...no interaction. He finally responded that he would send another pizza. After 45 more minutes, again a COLD pizza. I literally could have walked 5 minutes to pick it up. Did I mention,, I gave the driver a $5 tip for a $19 pizza. UNBELIEVABLE!!
Food: 1
Service: 1
Good pizza!
Atmosphere: 5
Food: 5
Service: 5
Understaffed so even though we ordered ahead for pickup, they didn't start making the pizza until we arrived. Also, no seats while we waited.
Atmosphere: 3
Food: 5
Service: 3
Angelica has the best customer service!
Atmosphere: 5
Food: 5
Service: 5
The pizza, and wings were presentable in the quality but the service concerning making sure my food was delivered in a timely manner was horrible. Papa John's had did NOT have my food anywhere NEAR time of scheduled delivery time. I was understanding at the times d accepted their apology and offer of solutions. I was told that my next order of equal value or less would be free. Tonight when I called to make my order and validate what I was told would be my compensation, I was told no. I am a tremendously strong believer in keeping your word... Papa John's in Monroe Georgia DID NOT HONOR THEIR WORD AND AGREEMENT. I was employed by Papa John's for years and I know how protocol goes.
With that being said, I will no longer be a papa John's in Monroe customer and I will not recommend it for other people
Atmosphere: 1
Food: 3
Service: 1
Went for lunch and service was good but the food wasn't as good as it normally would be.
Kid-friendliness: With the rushing, they still act with respect and polite.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Meat Lovers Pizza with Banana Peppers, Pepperoni Pizza
First time I have ordered at papa johns Thursday 6/20 and it was absolutely horrible. I ordered the Alfredo chicken bowl and it tasted like it was undercooked
The Alfredo sauce was runny and the chicken wasn't grilled, it was disgusting that I couldn't eat it. I also ordered a pepperoni pizza and it was just ok. It was cold had to warm it back up. So needless to say I will not be ordering from this place again
They truly need to get there act together. Money wasted.
Food: 1
This place used to be great, but when I recently ordered they gave me cheese sticks with a pinch of cheese. The majority of the slices had no cheese on them. I guess the drivers want $50 now for a tip for doing your job. Like was $20 not enough of a tip for yall. Will be getting my pizza from the one in bold springs from now on.
Atmosphere: 1
Food: 1
Service: 1
Pretty good
Had a hard time finding because sign wasn't lit up
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We ordered food for a men's night at our church. Food arrived hot and on time.
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza with Banana Peppers, Chocolate Brownie
Ordered delivery and when I received my food the box was open and food was missing. I tried to call 3 times and was placed on hold for over 10mins before I was disconnected. Sent a complaint to corporate thru the website
But yea wouldn't recommend
Food: 2
Service: 1
They refused to take my order in store on Super Bowl Sunday. When I asked why, the employee at the counter said we’re busy. Really? I can’t imagine a pizza restaurant would be busy that day. Save yourself some aggravation and stay away from Papa John’s, especially this location. I went to Dominoes and had no issues at all.
Atmosphere: 1
Food: 1
Service: 1
Order is always ready when I get there to deliver to my
Atmosphere: 5
Food: 5
Service: 5
Daniel had the best customer service imaginable they were close to closing and he was nice enough to whip us up a large pizza was super personable and made my experience here amazing food came out perfect I’d recommend anyone in Monroe to come and get your pizzas from Daniel once again shout out to him for being such a great guy !!
Atmosphere: 5
Food: 5
Service: 5
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