I have given this restaurant over a week to respond to our request for reimbursement after being overcharged for a 6 inch sub combo. We were charged for multiple meats that were part of the sandwich we ordered. I didn't even realize this until we left, and I could not believe all the side charges.
It got very confusing at the register because the employee working the check out did not ring up a combo, even thought he seemed to acknowledge (with a nod and by seeing that my son had chips) that is what we ordered. I ended up having to purchase a drink separately for my son. These were not the only issues we experienced that day, and I had hoped to be able to speak to the manager to provide feedback on the other concerns from our visit. Unfortunately, they have not reached out to us.
In the end, this establishment really only owes us back about $4-$5. Even with the additional concerns from the visit, we were only asking for reimbursement on what we were overcharged. It's disappointing that this is apparently too much to ask. While we won't be returning here, we will continue to support other local RH businesses that take care of their customers.
Atmosphere: 1
Food: 1
Service: 1
C.L.
Ordered online was ready when I got there. Delicious!
Atmosphere: 5
Food: 5
Service: 5
Brandon G
Prince made the best sandwich I’ve ever tasted! 10/10 would recommend.
Atmosphere: 5
Food: 5
Service: 5
Jason Henson
Doesn't take coupons
Atmosphere: 1
Food: 1
Service: 1
William Noel
Walked in to get a sandwich for lunch during break, got in line with one customer in front already getting cashed out with their food, then in comes someone I guess the employees knew and they start making his sandwich as he gets in front of me. Not to mention there was a hair in my food when I went to eat the other half of my sub. Not going back. Usually they’ve been good, but not after how they seem to prioritize other customers regardless of who’s in line first based of who you know..
Atmosphere: 3
Food: 1
Service: 1
Kristina Archuleta
When my husband and I got there, it look clean and friendly.. the atmosphere is intense. I asked for the Honey Mustard Chicken Wrap. The lady didn't even ask if I want it on the flatbread.. Normally wraps are in a tortilla.. I was like whatever...there was three employees behind the counter. not one even ask if I want it toast it either.. some employees ask or don't in other locations.. when ask for cookies or anything, I told my husband I just want to get the F out then out loud mention why I want out.. just walked out...
I haven't tried the food yet at this location that's why I didn't star it yet... I might try this location again depending how the wrap goes..
Atmosphere: 2
Service: 1
[피자나라]지오왕쟈
It's so salty ;;;;;
Atmosphere: 5
Food: 3
Service: 5
Justin Sipes
Food was good and well prepared. However, the service was terrible. Staff was not very polite.
Atmosphere: 1
Food: 3
Service: 1
Paige Glazer
Really good except I payed $12 for one foot long ham and cheese sandwich!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin
Jeremy Yoder
They charged us for two subs that we did not order. When asked about us, they told us they don't have the subs we ordered. We pointed out that our subs on right above them on the next. They then just ignored us. We asked for money back when the lady began yelling at
I Do Not Recommend ordering from this Subway. They don’t accept coupons for one. Secondly, I ordered a sub that was $8.29 plus tax & no combo & was given a total of $11.53, when I questioned it I was told they had new pricing & the guy pointed to the menu pricing for double meat & cheese, I didn’t order double meat or cheese. I told them they could keep the sub & I started walking out, suddenly I was told I could get the sub for the original $8.29 price. The couple in front of me questioned their total as well but ended up paying anyway, I’m sure they overcharged them as well. It’s 2 miles from my home & I will never go back.
Atmosphere: 1
Food: 3
Service: 1
Jade Johansen
This is the best Subway in Richmond Hill. The staff here makes such a good sandwich and they are really nice too.
Atmosphere: 3
Food: 5
Service: 5
Bahar Moyle
Employees should more pay attention to the guest in the building and listen actively, Employees are talking to each other wich is totally fine but(not english) and ignores what the order should or what the order contains. I had to repeat myself 4 times multiple times because they were not paying attention!!!!On top of that they were putting 2 subs 4 cookies and 2 chips in 1small sub bag wich all the chips were brocken down to Scrambles...I think we can do better with better training
Atmosphere: 2
Food: 3
Service: 1
Joesph Carter
Had to repeat myself 10 times per sandwich they couldn't understand me and I couldn't understand them at all.
I have given this restaurant over a week to respond to our request for reimbursement after being overcharged for a 6 inch sub combo. We were charged for multiple meats that were part of the sandwich we ordered. I didn't even realize this until we left, and I could not believe all the side charges.
It got very confusing at the register because the employee working the check out did not ring up a combo, even thought he seemed to acknowledge (with a nod and by seeing that my son had chips) that is what we ordered. I ended up having to purchase a drink separately for my son. These were not the only issues we experienced that day, and I had hoped to be able to speak to the manager to provide feedback on the other concerns from our visit. Unfortunately, they have not reached out to us.
In the end, this establishment really only owes us back about $4-$5. Even with the additional concerns from the visit, we were only asking for reimbursement on what we were overcharged. It's disappointing that this is apparently too much to ask. While we won't be returning here, we will continue to support other local RH businesses that take care of their customers.
Atmosphere: 1
Food: 1
Service: 1
Ordered online was ready when I got there. Delicious!
Atmosphere: 5
Food: 5
Service: 5
Prince made the best sandwich I’ve ever tasted! 10/10 would recommend.
Atmosphere: 5
Food: 5
Service: 5
Doesn't take coupons
Atmosphere: 1
Food: 1
Service: 1
Walked in to get a sandwich for lunch during break, got in line with one customer in front already getting cashed out with their food, then in comes someone I guess the employees knew and they start making his sandwich as he gets in front of me. Not to mention there was a hair in my food when I went to eat the other half of my sub. Not going back. Usually they’ve been good, but not after how they seem to prioritize other customers regardless of who’s in line first based of who you know..
Atmosphere: 3
Food: 1
Service: 1
When my husband and I got there, it look clean and friendly.. the atmosphere is intense.
I asked for the Honey Mustard Chicken Wrap. The lady didn't even ask if I want it on the flatbread.. Normally wraps are in a tortilla.. I was like whatever...there was three employees behind the counter. not one even ask if I want it toast it either.. some employees ask or don't in other locations.. when ask for cookies or anything, I told my husband I just want to get the F out then out loud mention why I want out.. just walked out...
I haven't tried the food yet at this location that's why I didn't star it yet... I might try this location again depending how the wrap goes..
Atmosphere: 2
Service: 1
It's so salty ;;;;;
Atmosphere: 5
Food: 3
Service: 5
Food was good and well prepared. However, the service was terrible. Staff was not very polite.
Atmosphere: 1
Food: 3
Service: 1
Really good except I payed $12 for one foot long ham and cheese sandwich!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin
They charged us for two subs that we did not order. When asked about us, they told us they don't have the subs we ordered. We pointed out that our subs on right above them on the next. They then just ignored us. We asked for money back when the lady began yelling at
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I Do Not Recommend ordering from this Subway. They don’t accept coupons for one. Secondly, I ordered a sub that was $8.29 plus tax & no combo & was given a total of $11.53, when I questioned it I was told they had new pricing & the guy pointed to the menu pricing for double meat & cheese, I didn’t order double meat or cheese. I told them they could keep the sub & I started walking out, suddenly I was told I could get the sub for the original $8.29 price. The couple in front of me questioned their total as well but ended up paying anyway, I’m sure they overcharged them as well. It’s 2 miles from my home & I will never go back.
Atmosphere: 1
Food: 3
Service: 1
This is the best Subway in Richmond Hill. The staff here makes such a good sandwich and they are really nice too.
Atmosphere: 3
Food: 5
Service: 5
Employees should more pay attention to the guest in the building and listen actively, Employees are talking to each other wich is totally fine but(not english) and ignores what the order should or what the order contains. I had to repeat myself 4 times multiple times because they were not paying attention!!!!On top of that they were putting 2 subs 4 cookies and 2 chips in 1small sub bag wich all the chips were brocken down to Scrambles...I think we can do better with better training
Atmosphere: 2
Food: 3
Service: 1
Had to repeat myself 10 times per sandwich they couldn't understand me and I couldn't understand them at all.
Atmosphere: 1
Food: 5
Service: 1
Not 24 hours
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