“Ashley and Aaron were just absolutely amazing. They customer service is always up to a high standard . I told myself I wasn’t going to eat here because I had a bad experience with a manager named Shadyke or something being just rude, but when I heard there was new management I had to give it another try and These 2 made me believe in firehouse again. Sub was hot and delicious“
“This was supposed to be an angry review. I ordered our food online and it was to be ready by 8pm. No email confirmation until 8:13pm. I drove to see if it was a glitch in the system. The store was closed. I was not happy. I went back to the store today to see why they were closed and to either get my money back or get our sandwiches. We were there around 5pm and the gentleman behind the counter was really apologetic, offered me my money back. He did have my online order ticket on the counter. He made our sandwiches. The reason for being closed, was employee shortage, imagine that. Sandwiches were great!“
“The Firehouse website and Google both say the place on victory drive closes at 930 I came in here at 855 and there are 5 or 6 employees in the store and they all said we're closed , but the front door was open and the lights were on very disappointed. I Had to order from the place next door and as I sat in my car and waited for my order. I noticed they didn't turn the lights off or leave 945. If you're going to close early, then you need to change your hours.“