I went to the Starbucks near gate 10 the other day and I wish I got her name but I didn’t, there was a girl at the register who had glasses, blonde hair, and these really cute earrings with a bee, flowers, and honey jar. She was very kind and patient with me even when I was struggling to know what I wanted. Seeing her with the people in line before me, she kept the same energy taking care of all her customers with a smile and amazing patience and clear explanations answering any questions they had. Thank you for your kindness. <3 A different girl made my drink very quickly and it came out perfect. <3
Atmosphere: 5
Food: 5
Service: 5
Zachary Eaton
SAV Gate 10 Starbucks. They decided to stop serving anything other than black coffee 45 minutes before close time because “we turned the machines off we’re going home.” The terminal was packed as well. Poor service. Very rare for Starbucks.
Service: 1
Heidi Wolfgong
I rarely leave reviews but when I pay $7 for a drink, I would expect slightly better service. The staff was kind of rude and my drink wasn’t even made properly. I was informed that if you ask for no ice, it won’t be filled to the top… not the end of the world, I don’t like my drink to be watered down but still seems dumb when I’ve never had another Starbucks do that. Generally, all of the employees seemed mad to be there and weren’t helpful.
Atmosphere: 2
Food: 3
Service: 2
Kylie Sue
All of the staff is very helpful and friendly! Mari always goes above and beyond for her customers. Thanks for being the sweetest!
Atmosphere: 5
Food: 5
Service: 5
Dawson Massengale
The location closes at 7:30. I walked into the line at 6:30, and was told the last iced drink was sold and they would only do hot drinks until closing. 1 hour before closing? Seriously?
Service: 1
Marie L Davis Caldwell
Gate 10 Starbucks gave awful drinks. We ordered 3 different items. All were bland. Mostly milk. Won't be stopping here again.
Atmosphere: 3
Food: 2
Service: 4
Ella Marie
Don’t accept american currency in the USA is crazy. Who “doesn’t accept cash”, are they getting robbed in the airport?
Atmosphere: 1
Food: 1
Service: 1
A Patel
How much business are you turning away by making everyone order through the app?
Then on top of that, they aren't taking credit cards on the app, you have to buy a gift card in increments of $25.
Atmosphere: 1
Service: 1
JoDi Hattrich
Cashier is nice and friendly but not the food server. I think she hates her job.
Travis Roberts
I stopped by around 5:30 AM at the airport, and all I wanted was a simple cup of water. I was told they couldn’t take any orders in person and that everything had to go through the app. Fine. But after checking the app, there was no option anywhere for a water cup.
I went back and explained this to the worker, and he flat-out refused to give me a water cup — with no real explanation. It wasn’t busy, it wasn’t complicated — just flat-out refusal.
Honestly, this kind of customer service is unheard of, especially in an airport setting where they were the only place open that early. Denying someone a basic cup of water? Completely unprofessional. If this is how they treat people at 5:30 in the morning over something so simple, I can’t imagine how bad it gets during peak hours.
I.ordered an Americano and got a regular coffee the barista saw that I saw but I just left I had a flight to catch, very disappointed I expected better
Shawn \u0026 Jeff Marsteller
I ordered a shaken espresso but the darn card reader was down so I had to go into the app and order it which slowed things down a bit. My venti cup was less than full so that was a bit disappointing but taste wise was delicious.
Kyle
Laurel was super nice! We accidentally ordered mobile pickup from the pre-terminal one. We already were past security. She said she'd make it with a screenshot. Her dedication to customer service with a smile sets a high bar for the other locations I have been to. She was very quick and accurate, and methodical with her preparing of other orders in tandem. The manager should pay close attention to her, she has great potential.
Reagan Mitchell
Tried to order a drink with no ice and they gave it to me under half full and when I asked why it was half empty their response was that they’re an airport Starbucks and can do whatever they want. On top of that the drink was already $2 more than a normal Starbucks would have been. All the workers were snooty and acted like they were better than all the people ordering from them.
I went to the Starbucks near gate 10 the other day and I wish I got her name but I didn’t, there was a girl at the register who had glasses, blonde hair, and these really cute earrings with a bee, flowers, and honey jar. She was very kind and patient with me even when I was struggling to know what I wanted. Seeing her with the people in line before me, she kept the same energy taking care of all her customers with a smile and amazing patience and clear explanations answering any questions they had. Thank you for your kindness. <3 A different girl made my drink very quickly and it came out perfect. <3
Atmosphere: 5
Food: 5
Service: 5
SAV Gate 10 Starbucks. They decided to stop serving anything other than black coffee 45 minutes before close time because “we turned the machines off we’re going home.” The terminal was packed as well. Poor service. Very rare for Starbucks.
Service: 1
I rarely leave reviews but when I pay $7 for a drink, I would expect slightly better service. The staff was kind of rude and my drink wasn’t even made properly. I was informed that if you ask for no ice, it won’t be filled to the top… not the end of the world, I don’t like my drink to be watered down but still seems dumb when I’ve never had another Starbucks do that. Generally, all of the employees seemed mad to be there and weren’t helpful.
Atmosphere: 2
Food: 3
Service: 2
All of the staff is very helpful and friendly! Mari always goes above and beyond for her customers. Thanks for being the sweetest!
Atmosphere: 5
Food: 5
Service: 5
The location closes at 7:30. I walked into the line at 6:30, and was told the last iced drink was sold and they would only do hot drinks until closing. 1 hour before closing? Seriously?
Service: 1
Gate 10 Starbucks gave awful drinks. We ordered 3 different items. All were bland. Mostly milk. Won't be stopping here again.
Atmosphere: 3
Food: 2
Service: 4
Don’t accept american currency in the USA is crazy. Who “doesn’t accept cash”, are they getting robbed in the airport?
Atmosphere: 1
Food: 1
Service: 1
How much business are you turning away by making everyone order through the app?
Then on top of that, they aren't taking credit cards on the app, you have to buy a gift card in increments of $25.
Atmosphere: 1
Service: 1
Cashier is nice and friendly but not the food server. I think she hates her job.
I stopped by around 5:30 AM at the airport, and all I wanted was a simple cup of water. I was told they couldn’t take any orders in person and that everything had to go through the app. Fine. But after checking the app, there was no option anywhere for a water cup.
I went back and explained this to the worker, and he flat-out refused to give me a water cup — with no real explanation. It wasn’t busy, it wasn’t complicated — just flat-out refusal.
Honestly, this kind of customer service is unheard of, especially in an airport setting where they were the only place open that early. Denying someone a basic cup of water? Completely unprofessional. If this is how they treat people at 5:30 in the morning over something so simple, I can’t imagine how bad it gets during peak hours.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service is horrendous
I.ordered an Americano and got a regular coffee the barista saw that I saw but I just left I had a flight to catch, very disappointed I expected better
I ordered a shaken espresso but the darn card reader was down so I had to go into the app and order it which slowed things down a bit. My venti cup was less than full so that was a bit disappointing but taste wise was delicious.
Laurel was super nice! We accidentally ordered mobile pickup from the pre-terminal one. We already were past security. She said she'd make it with a screenshot. Her dedication to customer service with a smile sets a high bar for the other locations I have been to. She was very quick and accurate, and methodical with her preparing of other orders in tandem. The manager should pay close attention to her, she has great potential.
Tried to order a drink with no ice and they gave it to me under half full and when I asked why it was half empty their response was that they’re an airport Starbucks and can do whatever they want. On top of that the drink was already $2 more than a normal Starbucks would have been. All the workers were snooty and acted like they were better than all the people ordering from them.
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