The negative review was from a Doordash delivery driver. Nothing but high school kids work there.Smh.That's like me giving a negative review to kroger for the self checkout not getting my phone number
Pete McNeish
The only rating is about customer service what about the food?
Karim V.
THE worst Pizza Hut joint BY FAR! It's been about 2.5 hours and no pizza. Absolutely ridiculous.
Tammy Searcy
The edge pizza is HORRIBLE. Might as well just have delivered the box with a side of marinara. I’m sure the taste and texture are very similar.
Juan M.
I understand that everybody is slow, I understand that everyone is understaffed, but to not let your customers sit and wait for over 3 hours is ridiculous
Janie A.
Worst place to order pizza, what happen to Pizza Hut? I ordered a large pan double pepperoni pizza with a 8 piece boneless wings. I got the pizza but for me it doesn't look like a double pepperoni. And I didn't even got the wings. I called and waited 9 min to speak to someone. I got a credit back with the store not to my bank. And am not even gonna used it.
Yvette W.
Placed a pickup order online. I purposely did not leave a top on my card when I paid because I wanted to see the customer service when I picked my order up. Immediately the girl at the counter ruined her tip once I told her my name. She rolled her eyes so therefore my cash tip went with me (:
Emílía C.
I ordered a personal pizzas and it was bitten also it didn't have the right ingredients also my ranch was missing and the delivery guy was higher off weed and was looking at my wife creepy because she was wearing shorts and still wanted tips don't recommend phone lady is so rude
Big J.
On the Fourth of July I was trying to order some food for my family to watch the fireworks and his SOBs canceled my order because they said the closed but the app allowed me to order they just sorry as hell employees they should all be fired
Steve M.
Just went to the Pizza Hut on the corner of Oak Road 124 and Snellville had ordered Curbside carry out online go to the Pizza Hut showed me that the order been done I waited waited finally walked inside about 10 maybe 11 minutes later and said I ordered carry out curbside she goes gets my order says is there anything else I said so that's curbside carry out huh The lady inside with a bad attitude says I'm the only one in here I can't go out , then you shouldn't have it as an option on your online ordering system to have curbside carry out if they can't do it and God I wish I could get my tip back
I called for 2 large pizza for pickup it took an hr an a half the receipt machine has been broken for at least 2 weeks they need help
Njeri E.
This is the worst Pizza Hut location. Worst customer service and completely unprofessional. Not once but twice have I waited over an hour for a delivery only to find out after calling that it wasn't going to come because their oven wasn't working. Never again will I order from this location. Papa Johns and Domino's have been more reliable.
Taryn D.
If I could give a zero star review for this location I would. Last Friday, I placed an online order for delivery. I had just gotten home from work and my son was hungry so we place an order at 8:06pm. I gave him my card and then fell asleep. When I woke up at about 9:40pm, my son was asking me where the food was as it had not yet been delivered-- almost two hours later. As you can imagine, I was extremely confused because they had sent a text to my phone at 8:24pm that the order was out for delivery. So naturally, I called the store to figure out what was going on. The employee told me that the location "isn't doing deliver today". Not only have I never heard of this, but they took my money and proceeded to update my online tracker, just to let us sit around for almost two hours with no courtesy of informing us. To add insult to injury, the employee who answered the phone was so nasty & condescending towards me and had the audacity to hang up in my face when I asked about my refund. I made a follow up call the following Monday just to confirm the order was canceled and I would get my refund, considering how the call ended last time. And again I was hung up on. I feel I have to report the incident to corporate just so I can make sure I'll get my money back. This is not only the absolute worst experience I've ever had with Pizza Hut, but any restaurant ever!! For your own sake, do yourself a favor and do NOT patronize this location and NEVER place a delivery order from them.
B M.
Stopped ordering from here years ago because my order never arrived and ended having to go get it. Decided to give them another chance tonight. BAD IDEA. Same lousy delivery service. Estimated time when I ordered stated 35-45 minutes. While the order did leave the store within 30 minutes, it was another 35 minutes before it arrived. Pizza was already cold. Additional note: there is no covid precautions being practiced. Driver had no mask, no gloves and boxes are not sealed. Not in a "food safe liner" as their covid-19 statement claims.
Rafael C.
This is the worst Pizza Hut location. I've placed and order and had to wait over 3 hours for them to tell me that they lost the food. I called multiple times to the store but they didn't pick up.
The negative review was from a Doordash delivery driver. Nothing but high school kids work there.Smh.That's like me giving a negative review to kroger for the self checkout not getting my phone number
The only rating is about customer service what about the food?
THE worst Pizza Hut joint BY FAR! It's been about 2.5 hours and no pizza. Absolutely ridiculous.
The edge pizza is HORRIBLE. Might as well just have delivered the box with a side of marinara. I’m sure the taste and texture are very similar.
I understand that everybody is slow, I understand that everyone is understaffed, but to not let your customers sit and wait for over 3 hours is ridiculous
Worst place to order pizza, what happen to Pizza Hut? I ordered a large pan double pepperoni pizza with a 8 piece boneless wings. I got the pizza but for me it doesn't look like a double pepperoni. And I didn't even got the wings. I called and waited 9 min to speak to someone. I got a credit back with the store not to my bank. And am not even gonna used it.
Placed a pickup order online. I purposely did not leave a top on my card when I paid because I wanted to see the customer service when I picked my order up. Immediately the girl at the counter ruined her tip once I told her my name. She rolled her eyes so therefore my cash tip went with me (:
I ordered a personal pizzas and it was bitten also it didn't have the right ingredients also my ranch was missing and the delivery guy was higher off weed and was looking at my wife creepy because she was wearing shorts and still wanted tips don't recommend phone lady is so rude
On the Fourth of July I was trying to order some food for my family to watch the fireworks and his SOBs canceled my order because they said the closed but the app allowed me to order they just sorry as hell employees they should all be fired
Just went to the Pizza Hut on the corner of Oak Road 124 and Snellville had ordered Curbside carry out online go to the Pizza Hut showed me that the order been done I waited waited finally walked inside about 10 maybe 11 minutes later and said I ordered carry out curbside she goes gets my order says is there anything else I said so that's curbside carry out huh The lady inside with a bad attitude says I'm the only one in here I can't go out , then you shouldn't have it as an option on your online ordering system to have curbside carry out if they can't do it and God I wish I could get my tip back
Restaurantji Recommends
I called for 2 large pizza for pickup it took an hr an a half the receipt machine has been broken for at least 2 weeks they need help
This is the worst Pizza Hut location. Worst customer service and completely unprofessional. Not once but twice have I waited over an hour for a delivery only to find out after calling that it wasn't going to come because their oven wasn't working. Never again will I order from this location. Papa Johns and Domino's have been more reliable.
If I could give a zero star review for this location I would. Last Friday, I placed an online order for delivery. I had just gotten home from work and my son was hungry so we place an order at 8:06pm. I gave him my card and then fell asleep. When I woke up at about 9:40pm, my son was asking me where the food was as it had not yet been delivered-- almost two hours later. As you can imagine, I was extremely confused because they had sent a text to my phone at 8:24pm that the order was out for delivery. So naturally, I called the store to figure out what was going on. The employee told me that the location "isn't doing deliver today". Not only have I never heard of this, but they took my money and proceeded to update my online tracker, just to let us sit around for almost two hours with no courtesy of informing us. To add insult to injury, the employee who answered the phone was so nasty & condescending towards me and had the audacity to hang up in my face when I asked about my refund. I made a follow up call the following Monday just to confirm the order was canceled and I would get my refund, considering how the call ended last time. And again I was hung up on. I feel I have to report the incident to corporate just so I can make sure I'll get my money back. This is not only the absolute worst experience I've ever had with Pizza Hut, but any restaurant ever!! For your own sake, do yourself a favor and do NOT patronize this location and NEVER place a delivery order from them.
Stopped ordering from here years ago because my order never arrived and ended having to go get it. Decided to give them another chance tonight. BAD IDEA. Same lousy delivery service. Estimated time when I ordered stated 35-45 minutes. While the order did leave the store within 30 minutes, it was another 35 minutes before it arrived. Pizza was already cold. Additional note: there is no covid precautions being practiced. Driver had no mask, no gloves and boxes are not sealed. Not in a "food safe liner" as their covid-19 statement claims.
This is the worst Pizza Hut location. I've placed and order and had to wait over 3 hours for them to tell me that they lost the food. I called multiple times to the store but they didn't pick up.