Great American Cookies

Great customer service and very pleasant to do business with.

They did amazing wedding cookies for me last minute and saved the day! They followed the design I showed them and the cookies tasted delicious!! Thank y'all so much! Very kind and accommodating!

Bre did an amazing job! I had to place a huge order and she went above and beyond to help me with the designs on the cookies. She even came in early so I was able to pick them up before they opened the store. She did a seamless job on having my order ready promptly, and kept me informed on any changes. Thank you Bre!! I will have to come back for more cookies! 🍪🍪

I had a very phenomenal experience at this location. I got my son a cake there. They gave my daughters cookie samples A+ I will be going back to get more cookie cake for my daughter’s birthday in February.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 2 Scoops Waffle

Friendly employees, softest cookies!!! My family comes here often

Atmosphere: 5

Food: 5

Service: 5

I love Great American Cookie however this location NEVER has the cheese cake brownies. When I've inquired about it the staff replies by saying we will not be making them . This is poor service. The McDonugh location has them each time I've gone to them. Eagles landing is closer but never has what is desired. Please listen to your customers. I'm sure I'm not the only person that has complained

Do not waste your time at this location. The past 3 times I have visited they have been “out of stock” on most of their items and they have not had cookies available... Laughing out loud. Imagine a place that makes cookies out of cookies. The store is run by teenagers who have no sense on how to run a business And of course they are not willing to make more cookies. They sell what was prepped the day before or the morning of the shift and once it is gone that is it. Their work for the day is done. I only imagine the owner is the exact same sadly. I would give zero stars if possible. Also, looking at other reviews in the past the owner is going to give the same response that I should reach out to their customer service email that will never respond. The customer service email should reach out to US. The dissatisfied customers that had to deal with the piss poor customer service of your employees.On a side note, I have called in on numerous occasions to order cakes for future pickups to where I have been greeted with “ we done have anymore cakes” this is on multiple occasions. Their inventory or management must not know how to keep up with their demand.

Atmosphere: 1

Food: 1

Service: 1

I just wanted to give this place a 5 star review based on my outing experience tonight! I didn’t catch the lady’s name that served me (she wasn’t one of the teens, possibly a manager). I had two little kids with me and she got along with them so great and helped put our ice creams together ! The best service from her seriously! She told us to come back and see her and that we will be doing. ❤️❤️

Parking: Good parking on all sides of building.

Kid-friendliness: The employees are great with kids! Very nice and patient ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 2 Scoops Waffle, Cookie Cake

Absolutely amazing customer service. The manager , Ms Page is the Beat . She designed my daughter's 15th birthday cake personally. My daughter was extremely happy and overwhelmed with the experience. We will be back soon. Thank you so much for keeping a great American cookie in our neighborhood.

Atmosphere: 5

Food: 5

Service: 5

This location is horrendous. I made an online order on 2/13. The decorator was not in that day so the order was cancelled but I was never refunded. I have called the location 4x and the manager is never there and nothing ever gets done. This type of business if unacceptable. Today is March 2 and I still have not received a refund. So my next step is to call corporate .

I should’ve read the reviews before ordering. They cancelled my order no explanation! Don’t waste your time.

Atmosphere: 1

Food: 1

Service: 1

Cake was ready on time. Decorations on it were... interesting ?

It was GREAT. SOFT AS ALWAYS

This place is so unprofessional. I placed an order online my pickup time was 2:30. I arrived at 3:45. When I arrived I still had to wait because it wasn’t ready even though I paid online. The young lady gave no apology. Even though I live about 5 mins from here I’d rather drive 20 to another location.

This business focuses on the next day instead of the present day. I came in for a slice of cookie cake for my daughter & the young lady in the establishment informed me that “we’re out of cookie cake & I’m focused on tomorrow’s orders and I’m not going to pound any cookie out today.” What??!! You’re known for cookies/cookie cakes and you’re being lazy bc you’re focusing on tomorrows orders?? Yeah I’ll never visit this location again. That’s pathetic.