Papa Johns Pizza

Do not order pizza here unless you want to lose your money! They got me for 50.00 bucks. I ordered two pizzas a couple of weeks ago the order was 49.97 I had to cancel the order because they did not have the ingredients for both of the pizzas. Now they are saying that doordash owes me the money and doordash is saying that Papa John owes me the money. I'm getting the run around so I pretty much lost 50 bucks! Don't order pizza from these people unless you want to get screwed over and have to try to chase your money

Initially had a really poor review but I have gave it some time and tried them again. They seem to be doing a lot better and are slowly gaining my trust, keep up the good work!

Atmosphere: 3

Food: 3

Service: 3

This is the worse papa John’s ever my wife ordered pizza they ETA said 40 mins well it ended up being almost 2 hours we called the location and the manager was really rude instead of understanding she wanted to argue! Not to mention the pizza wasn’t just wrong it wasn’t even done!!! I hate that we have to spend our hard earned money to be treated like nothing! I hope the owner or somwhere can contact me because this is ridiculous

Atmosphere: 1

Food: 1

Service: 1

Doordasher didn't deliver my order. The manager refunded me and gave me store credit. Will definitely order from them again but in person.

I have no words but I do know I will be hurting my money back

Atmosphere: 1

Food: 1

Service: 3

Ordered beef and pepperoni on large pizza. Paid $31 for pizza and delivery. I had to search for the meats! Makes me doubt this location. Eagles Landing, Stockbridge GA

Food: 3

Service: 5

PLEASE MAKE SURE THEY CUT YOUR PIZZA i have ordered from this papa johns over 15 times and Atleast 7 of those times they didn't fully cut the pizza also they put wrong toppings on the pizza i would recommend going to another location

Atmosphere: 1

Food: 3

Service: 1

PIZZA WAS GOOD & SO WAS THE BROWNIES. & THE STAFF WAS NICE.

Atmosphere: 5

Food: 5

Service: 5

Absolutely terrible service.

I ordered Papa John’s today just to have something quick. The one on racetrack is normally where it comes from and let me tell you that place is so mediocre compared to this one.
I have not had pizza from Papa taste this good in a very long time.
Also big shout out to the delivery guy he was so young and respectful it was very much appreciated!
Very good job team

Atmosphere: 5

Food: 5

Service: 5

I was hoping the past reviews I’ve read were exaggerated, but they are not. Store #5380 needs to be shut down! Customer service is not a priority to the staff at this location. Associates are rude, unprofessional and unpleasant and clearly there is no concern of adjusting in order to better serve customers from the look of other reviews.

I ordered on the Papa Johns app and my pizza was never delivered, but the tracking said delivered. When I spoke to the manager, named Cassie, she was rude, unprofessional, and dismissive saying her driver delivered it. She kept insinuating as if I was lying about my order and after me continuing to explain how frustrated I was, she said she would remake the order but did not know when it would get to me because she doesn’t know how long the pizzas would take to make and hung up the phone.

As a manager, she could have handled herself better and communicated in a way that would have made my experience less of a headache and the reputation of the company intact. When customer service is as poor as what I experienced, no one wants store credit.

I would appreciate if more effort went into training managers how to communicate and handle tough situations. Replace the staff! Kids should not be working with the lack of training that they displayed.

Atmosphere: 1

Service: 1

Manager Cassie /Casey had HORRIBLE customer service. Pizza wasn’t delivered and she was dismissive & rude. It took 2 hours to deliver a pizza. Never again. Papa John’s can do better.

Service: 1

Ally is the absolute best General manager :) thanks Ally for all your help! This is Stephanie btw

Atmosphere: 5

Food: 5

Service: 5

Never been here and the wife's go to, Little Ceasars is closed for Easter. Got a large Works, traditional crust. Off the chain good, called in order, very polite person on phone. Pizza ready when I walked in. Really nice fellow for check out. First time here, won't be the last.
Give them a try.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: The Works Pizza

Order number: 1209410401/ Ordered 91$ worth of food and only received one of my pizzas and cheese sticks called and spoke with store staff and she blamed it on the dasher and the dasher is blaming them either way when I ordered my food I thought I was placing through papa John’s if I had known it was coming from door dash I would’ve just picked it up myself to avoid this whole mess now hoping I get my refund back and gotta find something to eat for the kids at 8:49 at night on school night so who’s really at fault here it’s crazy you can’t order food without either it get stolen or lied too

Food: 1

Service: 1