Thirty minutes ago TODAY. I ordered TRADITIONAL wings (meaning the chicken with the bone in it) they person gave me boneless wings. This is not the first time they mixed up my order. I don't know if this store hired new people and they don't understand what I meant by traditional, but I'm very disappointed. I have been in this area for over 20 years. Rarely had any issues until recently. Please fix this problem asap.Thank you.
They got my order wrong & when I called about it, the manager Mark was defensive. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Annette Cooper
The restaurant was very clean and the employees were very helpful and
Atmosphere: 4
Food: 4
Service: 4
Nika Cee!
PLEASE TRAIN THESE LACKING CUSTOMER SERVICE KIDS HOW TO PROPERLY TREAT PAYING CUSTOMERS! 5 EMPLOYEES AT THE COUNTER/DRIVE THRU THE ORDER SHOULD NEVER BE WRONG AND HOW ABOUT A FORMAL GREETING SALUTATION AT THE DRIVE THROUGH.
Atmosphere: 1
Food: 3
Service: 1
janelle spencer
Not sure why we can't go in a place a order door have been lock since the beginning of the
Service: 1
Joel Carrington
The food is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Sauce
Chauna Payne
Zaxby's is losing me. The tenders are shrinking, and the sauce ain't helping them. I also don't like how the young kids are outside at night taking orders. It's dangerous and cold, and there's usually not enough cars outside for them to be out there!! But anyway, I'm gonna try again after the holidays.
Atmosphere: 5
Food: 3
Service: 4
Cue Clay
I spent a lot of money on Zaxby's four-finger chicken plate bread basket and a large size for $0.80 more. What I got was one basket of toast 20 french fries for stale chicken fingers with no extra seasoning salt and stale nibblers. I have not heard from management since the incident nor have they attempted to replace my meal or a refund.
Atmosphere: 2
Food: 1
Service: 1
Freda Williams
Very nice staff and the food is always fresh and delicious! I went inside for the first time to place an order and the dining area was clean and inviting.
Atmosphere: 5
Food: 5
Service: 5
Aaliyah Santo
They gave me expired Zac sauce and I called twice and got hung up on ?? Very weird , And on the second call the worker wanted to be funny saying my whole name which was
Today I was craving the Zax, I went wanting to try sum new I met Tristen at the cash register. He was super cool and recommended I try the New Fried chicken Philly and I did just that. I got home ate and for some reason I can't stop dancing with joy! Thanx Tristen!!
Atmosphere: 5
Food: 5
Service: 5
Fire Empress
Food is great but there's always a long wait or delay here! Not a go-to if you're in a hurry...drive-thru nor dining room.
Customer service was great, some of the customers...rude for no reason. I liked the way the young lady at the front handled it all.Places need more people like her.
Atmosphere: 4
Food: 4
Service: 5
Katrina DeFour
Food always nice and hot, but work on that funnel cake. The coue of times I ordered it ithas been dry and hard.
Food: 4
Service: 4
Recommended dishes: Sauce
Teresa Harper
This was the absolute worst restaurant I've ever experienced in my life. I managed several restaurants in my lifetime but this Zaxby's on S. Hairston St. Stone Mountain GA is extremely unprofessional the manager was rude that's why the drive thru girl was rude it starts with management. I will NEVER patronize this Zaxby's ever again. I hope someone from corporate reads this and respond so I could elaborate on this matter. I visited this location today 7/29/2023 approximately 7:00pm to be mistreated.
Thirty minutes ago TODAY. I ordered TRADITIONAL wings (meaning the chicken with the bone in it) they person gave me boneless wings. This is not the first time they mixed up my order. I don't know if this store hired new people and they don't understand what I meant by traditional, but I'm very disappointed. I have been in this area for over 20 years. Rarely had any issues until recently. Please fix this problem asap.Thank you.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Buffalo Wing, Honey Mustard, Grilled Chicken
They got my order wrong & when I called about it, the manager Mark was defensive. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
The restaurant was very clean and the employees were very helpful and
Atmosphere: 4
Food: 4
Service: 4
PLEASE TRAIN THESE LACKING CUSTOMER SERVICE KIDS HOW TO PROPERLY TREAT PAYING CUSTOMERS! 5 EMPLOYEES AT THE COUNTER/DRIVE THRU THE ORDER SHOULD NEVER BE WRONG AND HOW ABOUT A FORMAL GREETING SALUTATION AT THE DRIVE THROUGH.
Atmosphere: 1
Food: 3
Service: 1
Not sure why we can't go in a place a order door have been lock since the beginning of the
Service: 1
The food is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Sauce
Zaxby's is losing me. The tenders are shrinking, and the sauce ain't helping them. I also don't like how the young kids are outside at night taking orders. It's dangerous and cold, and there's usually not enough cars outside for them to be out there!! But anyway, I'm gonna try again after the holidays.
Atmosphere: 5
Food: 3
Service: 4
I spent a lot of money on Zaxby's four-finger chicken plate bread basket and a large size for $0.80 more. What I got was one basket of toast 20 french fries for stale chicken fingers with no extra seasoning salt and stale nibblers. I have not heard from management since the incident nor have they attempted to replace my meal or a refund.
Atmosphere: 2
Food: 1
Service: 1
Very nice staff and the food is always fresh and delicious! I went inside for the first time to place an order and the dining area was clean and inviting.
Atmosphere: 5
Food: 5
Service: 5
They gave me expired Zac sauce and I called twice and got hung up on ?? Very weird , And on the second call the worker wanted to be funny saying my whole name which was
Service: 1
Restaurantji Recommends
Today I was craving the Zax, I went wanting to try sum new I met Tristen at the cash register. He was super cool and recommended I try the New Fried chicken Philly and I did just that. I got home ate and for some reason I can't stop dancing with joy! Thanx Tristen!!
Atmosphere: 5
Food: 5
Service: 5
Food is great but there's always a long wait or delay here! Not a go-to if you're in a hurry...drive-thru nor dining room.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Salads, Spicy Chicken Sandwich Combo, Chicken Finger Plate
Customer service was great, some of the customers...rude for no reason. I liked the way the young lady at the front handled it all.Places need more people like her.
Atmosphere: 4
Food: 4
Service: 5
Food always nice and hot, but work on that funnel cake. The coue of times I ordered it ithas been dry and hard.
Food: 4
Service: 4
Recommended dishes: Sauce
This was the absolute worst restaurant I've ever experienced in my life. I managed several restaurants in my lifetime but this Zaxby's on S. Hairston St. Stone Mountain GA is extremely unprofessional the manager was rude that's why the drive thru girl was rude it starts with management. I will NEVER patronize this Zaxby's ever again. I hope someone from corporate reads this and respond so I could elaborate on this matter. I visited this location today 7/29/2023 approximately 7:00pm to be mistreated.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sauce