Got my order wrong. Then they said they'd make me the right order. Got it completely wrong again.
Atmosphere: 1
Food: 1
Service: 1
Luke Groover
This place is A1, "THE REAL DEAL" all the way, from their service to the food quality it's #1! Also they stay open till around 3am!
Atmosphere: 5
Chynna Coasey
This might be the worse cookout I've ever been too. The shakes are never made right and half the time the food isn't right . Plus when I eat inside the tables are always dirty.
Shane Kirkpatrick
Fast, Correct food, but absent-minded.
Atmosphere: 3
Food: 5
Service: 3
Brad U
Ordered jalapenos on my burger and they gave me one half of a whole jalapeno, not in slices or diced, just one fat huge half of a pepper. I've been to other cookout locations and the jalapeno was diced, here they are clearly lazy and might as well not even waste the energy of slicing the pepper in half, just throw the entire jalapeno in there, same difference, I'm not exaggerating, that's how big the single half slice of jalapeno was, it might as well had been a whole jalapeno.
Erica “Queen” Kane
Horrible!! I felt RUSHED being it was my first time eating there. They kept asking me if I was ready at the drive thru when the menu has a 100 things on it. I had a bad experience and have been waiting for a manager to contact me about my situation but no one has. Anyway I was excited about trying something new in my area. Ive heard people speaking about how good they are. The menu is full so mu decision wasnt easy. So finally I decided to go with something simple for that day and if good would come back. I went with the "walking taco" sounded good. With real Doritos with sour cream something else and shredded cheese but I wanted melted. I got home and dove into the bag which didnt look delightful at all. The cheese had leaked out of the bag making it look disgusting. Anyway the bag was supposed to be closed with a little piece of tape but since it was drowned in melted cheese it was open. I opened it more and stirred up all the ingredients. After all that it looked a little bit good. Took my first bite and a taste I had never tasted before came out. It was good. So I took another bite. Omg! That sour cream. My third bite I took, something hit my lip. Grabbed it and it was the LONGEST PIECE OF HAIR THAT I HAD EVER SEEN BEFORE!!! I GAGGED FOR 2 DAYS thinking about it. I quickly threw the whole bag away. I have never been so DISGUSTED in my life. They dont wear hair nets for HYGIENE protection. NO ONE IN THE BUILDING HAD ON A HAIR NET!. I tried calling the store but ALL "COOK OUT" restaurants have the same 1800 number which is RIDICULOUS for a company like this. Finally after 48hrs CUSTOMER SERVICE finally answered. They gave me the phone number to the store and not one person has contacted me. This lets me know they dont GAF!
Atmosphere: 1
Food: 1
Service: 1
William Mallard
Great food selections and affordable prices! Well done Cook Out!!!
Atmosphere: 5
Food: 5
Service: 5
Abel “Gerbil” Jovani
They always forget something
Atmosphere: 2
Food: 4
Service: 1
Emerald
It was a positive experience overall. The staff demonstrated friendliness and courtesy, and the service was prompt. The food was served hot and tasted delicious. The establishment is aesthetically pleasing, clean, and spacious, with outdoor seating available for those who wish to enjoy favorable weather conditions. The ambiance is bright and inviting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Hot Dog
Garrett Grabowski
This location made a mistake with my order and after I brought it to their attention, they then remade it which is great. The problem is that they gave me way less food after the remake. Why do you punish people for wanting their food the way you agreed to make it?!
Just like I said 2 months ago fries are salty af and I asked for Cajun fries but I didn't get them
Atmosphere: 2
Food: 1
Service: 2
alma istina
always great💚
Atmosphere: 5
Food: 5
Service: 5
EJ Council
It’s Thursday night. 11 pm. I, male, crave fast food. With no hesitation, I drive to cookout. The woman taking my order - kind, gentle, servant hearted. In other words, the best. The person who made my burger - blessed hands because that burger absolutely rocked my world. 5 stars. This cookout took me to church on a Thursday night.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
A. Benton
The drive-through clerk dropped our milkshake on the ground inside and proceeded to give us the shattered cup in the cup holder while it was leaking. When we asked her to remake it, the manager took it and squeezed the old milkshake into a new cup. That is just nasty, and their work ethic is complete trash.
Atmosphere: 1
Food: 1
Service: 1
Thomas Kearns
Staff was awesome. Food was great. Clean restaurant. 10/10
Got my order wrong. Then they said they'd make me the right order. Got it completely wrong again.
Atmosphere: 1
Food: 1
Service: 1
This place is A1, "THE REAL DEAL" all the way, from their service to the food quality it's #1! Also they stay open till around 3am!
Atmosphere: 5
This might be the worse cookout I've ever been too. The shakes are never made right and half the time the food isn't right . Plus when I eat inside the tables are always dirty.
Fast, Correct food, but absent-minded.
Atmosphere: 3
Food: 5
Service: 3
Ordered jalapenos on my burger and they gave me one half of a whole jalapeno, not in slices or diced, just one fat huge half of a pepper. I've been to other cookout locations and the jalapeno was diced, here they are clearly lazy and might as well not even waste the energy of slicing the pepper in half, just throw the entire jalapeno in there, same difference, I'm not exaggerating, that's how big the single half slice of jalapeno was, it might as well had been a whole jalapeno.
Horrible!! I felt RUSHED being it was my first time eating there. They kept asking me if I was ready at the drive thru when the menu has a 100 things on it. I had a bad experience and have been waiting for a manager to contact me about my situation but no one has. Anyway I was excited about trying something new in my area. Ive heard people speaking about how good they are. The menu is full so mu decision wasnt easy. So finally I decided to go with something simple for that day and if good would come back. I went with the "walking taco" sounded good. With real Doritos with sour cream something else and shredded cheese but I wanted melted. I got home and dove into the bag which didnt look delightful at all. The cheese had leaked out of the bag making it look disgusting. Anyway the bag was supposed to be closed with a little piece of tape but since it was drowned in melted cheese it was open. I opened it more and stirred up all the ingredients. After all that it looked a little bit good. Took my first bite and a taste I had never tasted before came out. It was good. So I took another bite. Omg! That sour cream. My third bite I took, something hit my lip. Grabbed it and it was the LONGEST PIECE OF HAIR THAT I HAD EVER SEEN BEFORE!!! I GAGGED FOR 2 DAYS thinking about it. I quickly threw the whole bag away. I have never been so DISGUSTED in my life. They dont wear hair nets for HYGIENE protection. NO ONE IN THE BUILDING HAD ON A HAIR NET!. I tried calling the store but ALL "COOK OUT" restaurants have the same 1800 number which is RIDICULOUS for a company like this. Finally after 48hrs CUSTOMER SERVICE finally answered. They gave me the phone number to the store and not one person has contacted me. This lets me know they dont GAF!
Atmosphere: 1
Food: 1
Service: 1
Great food selections and affordable prices! Well done Cook Out!!!
Atmosphere: 5
Food: 5
Service: 5
They always forget something
Atmosphere: 2
Food: 4
Service: 1
It was a positive experience overall. The staff demonstrated friendliness and courtesy, and the service was prompt. The food was served hot and tasted delicious. The establishment is aesthetically pleasing, clean, and spacious, with outdoor seating available for those who wish to enjoy favorable weather conditions. The ambiance is bright and inviting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Hot Dog
This location made a mistake with my order and after I brought it to their attention, they then remade it which is great. The problem is that they gave me way less food after the remake. Why do you punish people for wanting their food the way you agreed to make it?!
Atmosphere: 5
Food: 3
Service: 3
Restaurantji Recommends
Just like I said 2 months ago fries are salty af and I asked for Cajun fries but I didn't get them
Atmosphere: 2
Food: 1
Service: 2
always great💚
Atmosphere: 5
Food: 5
Service: 5
It’s Thursday night. 11 pm. I, male, crave fast food. With no hesitation, I drive to cookout. The woman taking my order - kind, gentle, servant hearted. In other words, the best. The person who made my burger - blessed hands because that burger absolutely rocked my world. 5 stars. This cookout took me to church on a Thursday night.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
The drive-through clerk dropped our milkshake on the ground inside and proceeded to give us the shattered cup in the cup holder while it was leaking. When we asked her to remake it, the manager took it and squeezed the old milkshake into a new cup. That is just nasty, and their work ethic is complete trash.
Atmosphere: 1
Food: 1
Service: 1
Staff was awesome. Food was great. Clean restaurant. 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
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