The staff is very rude I orderd pre pack ice cream thru doordash the driver reached there they are like they dont have that ice cream and they even dont gave me from the inside the store They are able to fill the cup for me but they didnt not and unfortunetly o have to cancel my order and the doordash not even refund me bcz the driver alredy reched there so i have to loose my 22$ So rediculous....
James Erdmanczyk
After I received the order, I sat down and then more customers came in to dine in.
Atmosphere: 5
Food: 5
Service: 5
DWAYNE VALENCIA
Ava provided fast and friendly service! Will be back again.
Food: 5
Service: 5
L L
Today, I visited Baskin Robbins to buy a quart of chocolate ice cream. After paying for my order at the drive-thru window, I waited for about 5 minutes, only to find out they were out of stock on one-quart ice creams. The only options were Rocky Road and a chocolate peanut butter style ice cream, which I politely declined, requesting a refund instead.
The cashier seemed confused on why I was not interested in the other options. Yes ... I like chocolate ice cream ... but that doesn't mean .... that I like every single flavor/toppings that includes chocolate ice cream ... I'm not a fan of marshmallows (which I know are included in Rock Road ice-creams), and I'm not too fond of peanut butter either.
Eventually, another employee arrived at the window—presumably the shift leader—to inquire about my refund request. It seemed that the cashier had conveyed my desire for a refund without actually providing any context regarding my reasons to the other employee. I explained that the cashier had mentioned there were no more plain chocolate ice cream for the 1-quart size. The other employee offered to prepare a quart of chocolate ice cream for me instead, which I accepted gratefully; however, he also appeared somewhat annoyed.
When my order was ready, the cashier brought it to my car without apologizing or nothing. To make matters worse, when I went home, I discovered that my quart of chocolate ice cream was not even filled completely to the top.
Atmosphere: 1
Food: 1
Service: 1
Mackenzie Simpson
Here is what I ordered: triple scoop cup of jamoca mousse royale, pumpkin cheesecake, & peanut butter chocolate. They didn’t have the peanut butter chocolate so I tried to order chocolate mousse royale. They didn’t have that either. I guess they were completely out of chocolate ice cream..? I don’t know. So I just got a second scoop of the jamoca mousse royale. We were never told how much it would cost. Then we got home & I ate my ice cream. I didn’t think it was what I ordered, but it was fine. So I double checked on the site, & sure enough, the only ice cream that was correct was the pumpkin cheesecake. The other 2 ice creams were jamoca almond fudge.
The ice cream wasn’t bad, but thank God I don’t have a nut allergy!! Be careful & make sure you double & triple check your order before you even leave the parking lot..
Dietary restrictions: You probably shouldn’t come to this location if you have a nut allergy.
Food: 3
Service: 2
So Ta
Overpriced. $10 for two kid scoops. Mind boggling. I was done before I got out the parking lot.
Food: 5
Service: 5
Phia Grace
Overpriced. $10 for two kid scoops. Mind boggling. I was done before I got out the parking lot.
Food: 5
Service: 5
Stan Diglis
Website says they have Cherries Jubilee, but when I show up to order it, they don't have any. Lame.
yasmine siqueiro
Indian girl was rude af, didn't want to talk because she was on her headphones with someone. Kept rollin her eyes, I'm from California and it's not even that bad over there.
Atmosphere: 1
Food: 1
Service: 1
yasmine Bracamontes
Indian girl was rude af, didn't want to talk because she was on her headphones with someone. Kept rollin her eyes, I'm from California and it's not even that bad over there.
Editing my review after going 7/24 at 9:15 when they close at 10. Tried to order a milkshake and was told the machine was being cleaned so I couldn't order one. Why do I bother trying to give this joke of a business my money. Losers.
It’s great when they have what they’re suppose to have. Tonight was the 3rd time I’ve taken my kids and they were out of chocolate ice cream. Give me a break.
Atmosphere: 1
Food: 1
Service: 1
Wayne Salls
Pre-ordered a bday cake and there was miscommunication on both sides, myself included because the wrong cake was made. Now my frustration, when the store manager (assuming that was her) came out, she never once said “we’re sorry,” nothing but a straight/non-expressive face like Russian customs agent. When I opted for a generic cake instead that better aligned with the cake I wanted, didn’t get a discount by the store or offer. No help was provided to me so I had to stop by Kroger on way home to buy icing and write happy birthday on the cake. Would’ve been nice if the baskin Robbins store took pride in the service they provide and care for customers when an order isn’t correct. Some of the workers are wonderful and genuinely nice but upper management you can tell don’t care if you buy from them or not.
I will NEVER set foot in this establishment again nor will I trust them to make a cake for a special day for a loved one. Go someplace else and spend your money where people will actually care because this location gives 0% about customer service. The lack of empathy is just unbelievable and insulting. If I treated them the way they treated me, I would be slammed and called all sorts of names.
Atmosphere: 2
Food: 1
Service: 1
Directions
The store is very dirty. Almost all the tables have crumbs or refuse on them. Bathrooms are horrendous. Both employees are on their phone/headphones...
Atmosphere: 3
Food: 5
Service: 3
Shervyn Praveen
No cone, very disappointing, forced me to eat sprinkles, donut was older than me
Vegetarian options: I pulled up in a wheelchair and they called me a vegetable
Dietary restrictions: They did not have this
Parking: Had to walk from kroger
Kid-friendliness: They slapped my kid
Wheelchair accessibility: They laughed at me
Atmosphere: 1
Food: 1
Service: 1
John Wayne Worley
Can't give the food a review bc after waiting 20 minutes I never got to experience any.
The staff is very rude
I orderd pre pack ice cream thru doordash the driver reached there they are like they dont have that ice cream and they even dont gave me from the inside the store
They are able to fill the cup for me but they didnt not and unfortunetly o have to cancel my order and the doordash not even refund me bcz the driver alredy reched there so i have to loose my 22$
So rediculous....
After I received the order, I sat down and then more customers came in to dine in.
Atmosphere: 5
Food: 5
Service: 5
Ava provided fast and friendly service! Will be back again.
Food: 5
Service: 5
Today, I visited Baskin Robbins to buy a quart of chocolate ice cream. After paying for my order at the drive-thru window, I waited for about 5 minutes, only to find out they were out of stock on one-quart ice creams. The only options were Rocky Road and a chocolate peanut butter style ice cream, which I politely declined, requesting a refund instead.
The cashier seemed confused on why I was not interested in the other options. Yes ... I like chocolate ice cream ... but that doesn't mean .... that I like every single flavor/toppings that includes chocolate ice cream ... I'm not a fan of marshmallows (which I know are included in Rock Road ice-creams), and I'm not too fond of peanut butter either.
Eventually, another employee arrived at the window—presumably the shift leader—to inquire about my refund request. It seemed that the cashier had conveyed my desire for a refund without actually providing any context regarding my reasons to the other employee. I explained that the cashier had mentioned there were no more plain chocolate ice cream for the 1-quart size. The other employee offered to prepare a quart of chocolate ice cream for me instead, which I accepted gratefully; however, he also appeared somewhat annoyed.
When my order was ready, the cashier brought it to my car without apologizing or nothing. To make matters worse, when I went home, I discovered that my quart of chocolate ice cream was not even filled completely to the top.
Atmosphere: 1
Food: 1
Service: 1
Here is what I ordered: triple scoop cup of jamoca mousse royale, pumpkin cheesecake, & peanut butter chocolate. They didn’t have the peanut butter chocolate so I tried to order chocolate mousse royale. They didn’t have that either. I guess they were completely out of chocolate ice cream..? I don’t know. So I just got a second scoop of the jamoca mousse royale. We were never told how much it would cost. Then we got home & I ate my ice cream. I didn’t think it was what I ordered, but it was fine. So I double checked on the site, & sure enough, the only ice cream that was correct was the pumpkin cheesecake. The other 2 ice creams were jamoca almond fudge.
The ice cream wasn’t bad, but thank God I don’t have a nut allergy!! Be careful & make sure you double & triple check your order before you even leave the parking lot..
Dietary restrictions: You probably shouldn’t come to this location if you have a nut allergy.
Food: 3
Service: 2
Overpriced. $10 for two kid scoops. Mind boggling. I was done before I got out the parking lot.
Food: 5
Service: 5
Overpriced. $10 for two kid scoops. Mind boggling. I was done before I got out the parking lot.
Food: 5
Service: 5
Website says they have Cherries Jubilee, but when I show up to order it, they don't have any. Lame.
Indian girl was rude af, didn't want to talk because she was on her headphones with someone. Kept rollin her eyes, I'm from California and it's not even that bad over there.
Atmosphere: 1
Food: 1
Service: 1
Indian girl was rude af, didn't want to talk because she was on her headphones with someone. Kept rollin her eyes, I'm from California and it's not even that bad over there.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Editing my review after going 7/24 at 9:15 when they close at 10. Tried to order a milkshake and was told the machine was being cleaned so I couldn't order one. Why do I bother trying to give this joke of a business my money. Losers.
It’s great when they have what they’re suppose to have. Tonight was the 3rd time I’ve taken my kids and they were out of chocolate ice cream. Give me a break.
Atmosphere: 1
Food: 1
Service: 1
Pre-ordered a bday cake and there was miscommunication on both sides, myself included because the wrong cake was made. Now my frustration, when the store manager (assuming that was her) came out, she never once said “we’re sorry,” nothing but a straight/non-expressive face like Russian customs agent. When I opted for a generic cake instead that better aligned with the cake I wanted, didn’t get a discount by the store or offer. No help was provided to me so I had to stop by Kroger on way home to buy icing and write happy birthday on the cake. Would’ve been nice if the baskin Robbins store took pride in the service they provide and care for customers when an order isn’t correct. Some of the workers are wonderful and genuinely nice but upper management you can tell don’t care if you buy from them or not.
I will NEVER set foot in this establishment again nor will I trust them to make a cake for a special day for a loved one. Go someplace else and spend your money where people will actually care because this location gives 0% about customer service. The lack of empathy is just unbelievable and insulting. If I treated them the way they treated me, I would be slammed and called all sorts of names.
Atmosphere: 2
Food: 1
Service: 1
The store is very dirty. Almost all the tables have crumbs or refuse on them. Bathrooms are horrendous. Both employees are on their phone/headphones...
Atmosphere: 3
Food: 5
Service: 3
No cone, very disappointing, forced me to eat sprinkles, donut was older than me
Vegetarian options: I pulled up in a wheelchair and they called me a vegetable
Dietary restrictions: They did not have this
Parking: Had to walk from kroger
Kid-friendliness: They slapped my kid
Wheelchair accessibility: They laughed at me
Atmosphere: 1
Food: 1
Service: 1
Can't give the food a review bc after waiting 20 minutes I never got to experience any.
Atmosphere: 1
Service: 1
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