Ordered my food online for pickup in the drive thru.It took me about 10 minutes to drive there and when I arrived, my food was not ready. I had to wait an additional 10 minutes. When I asked about my order, I found out that it was given to the car behind me.The worker got it back, I asked for another salad.However, they presented the same salad.Poor communication among their workers.
Michael H (Hamp)
Typical excellent service from a Chick-fil-A restaurant. The drive through was well manned and moved smoothly. The food was quick to come out and was good.
Jaylu
I’m normally not the one to complain especially when it comes to chick fil a, I love the franchise. This is my 4th time having a bad experience at this particular location, it took me 4 times to post a complaint on here. I come here often to buy my employees breakfast and haven’t had any issues in the AM, but afternoon and evening have a hit or a miss customer service, either the employees forget about your order or they act like they don’t want to be there. About a week ago I waited 25mins plus because they forgot about my spicy chicken deluxe, employees approached 2 times and asked what my name was and what I had ordered after the payment was made, things happen I understand. Today the speed wasn’t bad but 2 rude employees that were handing out the orders seemed lost and rude wasn’t professional. Sorry chick fil for this 3 star review I really enjoy you guys but customer service at this location is not the best. Hopefully when changing locations to Russell will help with better staffing.
Jerry “Jayboeski” Gann
I know nobody is perfect but Chick-fil-A is definitely making a run at it. The food is consistently delicious, the service is unparalleled, simply an outstanding organization from top to bottom. "My" Chick-fil-A on Watson Blvd bends over backwards to accommodate the customer and make the experience as pleasant and enjoyable as possible.
Alexis McCloud
I love going to Chick-fil-Athey always have a smile on their face they greet you they make sure that they get your autocorrect and ask you do you need anything else they get you and in out fast I just love the way they handle their business.?????
Fred Martin
Chick-fil-A is always an awesome experience. Even though I strongly disagree with some of their social policies, I do love their food and admire the way they are so efficient and pleasant when doing their jobs
Tinsley
Got home before we discovered there were missing items. We called the store and they said when we came back to retrieve them, we wouldn't have to wait- just walk up to counter. Well, when we got there we were told to wait in line. The young lady who told us to wait copped an attitude. The whole experience was unexpected from a company like Chick Fil A.
Esther Ridley
We have been eating the food from Chick-fil-A for years. The food is fabulous. We are heartbroken to hear that they are closing the Chick-fil-A that is convenient for us, so I guess we will have to go to a different food place.
aheartofcotton
LOVE the Cobb salad. Fast customer service.
Boothtalk Jeremy
Went through the drive thru, moved along like normal and was greeted/brought food/chatted with by James. It was really nice just to chat for a moment and not feel like I was rushed along the way on the pickup side
It's Chick-fil-A. You know what you're getting. It's good, why you reading reviews. Oh, the woman at the window called me sweetheart, and that made me feel good.
Sharon Campbell
any chick-fil-A is a good one to visit.
Gutter Guys of Middle Georgia
Played a game of drive-thru roulette this evening. You know, where you place your order and drive around. They hand you a bag or two with food sticking out the top so full that you are unable to close the bag to protect your food (or carry it) even if you wanted to, much less see in the bag for a quick verification. Then you drive off with the utmost confidence that they actually gave you every item that you ordered (and paid for). I wish I could tell you it’s the first time I’ve lost at this game. Mistakes happen, we’re not perfect, and neither the employee nor the innocent chicken will lose their salvation over this; but heed my advice, check your order before you even think of letting your foot off the brake.In fairness, when this same thing happens at a McDonald’s, you can trust that the Lord is just looking out for your health, but here... He’s wanting to teach you diligence, thoroughness, patience, and follow-through. So, check that bag(s).Sorry about the one-star, but you came by it honestly.Since it wouldn’t let me follow this up with a 5 star to tell about all the things they consistently get right, I’m changing this to a 3 star. But still... check your order.
Amber Mull
The play area is closed but the food and service are still good.
Ann Young
Fast, friendly service. Food is always good although a bit pricey.
Ordered my food online for pickup in the drive thru.It took me about 10 minutes to drive there and when I arrived, my food was not ready. I had to wait an additional 10 minutes. When I asked about my order, I found out that it was given to the car behind me.The worker got it back, I asked for another salad.However, they presented the same salad.Poor communication among their workers.
Typical excellent service from a Chick-fil-A restaurant. The drive through was well manned and moved smoothly. The food was quick to come out and was good.
I’m normally not the one to complain especially when it comes to chick fil a, I love the franchise. This is my 4th time having a bad experience at this particular location, it took me 4 times to post a complaint on here. I come here often to buy my employees breakfast and haven’t had any issues in the AM, but afternoon and evening have a hit or a miss customer service, either the employees forget about your order or they act like they don’t want to be there. About a week ago I waited 25mins plus because they forgot about my spicy chicken deluxe, employees approached 2 times and asked what my name was and what I had ordered after the payment was made, things happen I understand. Today the speed wasn’t bad but 2 rude employees that were handing out the orders seemed lost and rude wasn’t professional. Sorry chick fil for this 3 star review I really enjoy you guys but customer service at this location is not the best. Hopefully when changing locations to Russell will help with better staffing.
I know nobody is perfect but Chick-fil-A is definitely making a run at it. The food is consistently delicious, the service is unparalleled, simply an outstanding organization from top to bottom. "My" Chick-fil-A on Watson Blvd bends over backwards to accommodate the customer and make the experience as pleasant and enjoyable as possible.
I love going to Chick-fil-Athey always have a smile on their face they greet you they make sure that they get your autocorrect and ask you do you need anything else they get you and in out fast I just love the way they handle their business.?????
Chick-fil-A is always an awesome experience. Even though I strongly disagree with some of their social policies, I do love their food and admire the way they are so efficient and pleasant when doing their jobs
Got home before we discovered there were missing items. We called the store and they said when we came back to retrieve them, we wouldn't have to wait- just walk up to counter. Well, when we got there we were told to wait in line. The young lady who told us to wait copped an attitude. The whole experience was unexpected from a company like Chick Fil A.
We have been eating the food from Chick-fil-A for years. The food is fabulous. We are heartbroken to hear that they are closing the Chick-fil-A that is convenient for us, so I guess we will have to go to a different food place.
LOVE the Cobb salad. Fast customer service.
Went through the drive thru, moved along like normal and was greeted/brought food/chatted with by James. It was really nice just to chat for a moment and not feel like I was rushed along the way on the pickup side
Restaurantji Recommends
It's Chick-fil-A. You know what you're getting. It's good, why you reading reviews. Oh, the woman at the window called me sweetheart, and that made me feel good.
any chick-fil-A is a good one to visit.
Played a game of drive-thru roulette this evening. You know, where you place your order and drive around. They hand you a bag or two with food sticking out the top so full that you are unable to close the bag to protect your food (or carry it) even if you wanted to, much less see in the bag for a quick verification. Then you drive off with the utmost confidence that they actually gave you every item that you ordered (and paid for). I wish I could tell you it’s the first time I’ve lost at this game. Mistakes happen, we’re not perfect, and neither the employee nor the innocent chicken will lose their salvation over this; but heed my advice, check your order before you even think of letting your foot off the brake.In fairness, when this same thing happens at a McDonald’s, you can trust that the Lord is just looking out for your health, but here... He’s wanting to teach you diligence, thoroughness, patience, and follow-through. So, check that bag(s).Sorry about the one-star, but you came by it honestly.Since it wouldn’t let me follow this up with a 5 star to tell about all the things they consistently get right, I’m changing this to a 3 star. But still... check your order.
The play area is closed but the food and service are still good.
Fast, friendly service. Food is always good although a bit pricey.