Just check your order to make sure it's right. They get orders right 2/10 times.
Atmosphere: 3
Food: 4
Service: 1
Bara Sempai
I've ordered from this Dunkin' Donuts over 100 times now and I can safely say that the staff at this Dunkin' is my favorite by far. I can say this without bias as I used to frequent another donut chain a lot more down the road but haven't been there in over a year as their staff and service was very average and mediocre.
What the Dunkin' on Watson gets absolutely right is a list of things:
1. Their staff is probably the most friendly, polite, and hardworking group I've seen so far compared to other fast food locations. I get more "Hellos" and "Thank Yous" here compared to other places where you can tell their management is bad and they all hate their jobs. I absolutely don't get that feeling from any of the employees at this Dunkin'. I get the sense that they have a lot of Pride for the service work that they do, and they're a pretty chill crowd. 2. The staff here are also really good at processing Drive-Thru, In-Store, and mobile orders all at the same time. While it does get crowded, the people who work here are really efficient at their job. I can say this with certainty as I used to order at a Krispy Kreme down the road and they sometimes locked the front door to their lobby because they couldn't keep up with their orders. The Starbucks down the road also has similar issues, but it's more so that they have more customizations in their menu to deal with but their drive thru is efficient, just not as good as their prep time for in-store pickup orders. Whatever it is the management and staff is doing at the Dunkin' on Watson, it's helping them do a GREAT job at getting most mobile ahead orders ready in 5 minutes or less on average. 3. The other thing that keeps me coming back to this Dunkin' location is how well the staff and management has integrated with the rewards program on the Dunkin' app. Out of all the other donut and coffee shops in Warner Robins, Dunkin' Donuts in general offers the most value to returning customers and offers the best deals for bonus points. I think I may have annoyed a few of the workers here when I make double orders on rare occasions, and it's usually because I want to redeem separate rewards from the app and from surveys. I sometimes hear them say: "It's that guy again." One time I also heard: "Didn't he just order a few minutes ago?"
To the staff and crew at the Watson Dunkin', I'd like to apologize for making what Bon Qui Qui would classify as a "Complicated Order". 4. Pricing:
What you pay at Dunkin', you are most likely paying 20-40% less compared to Krispy Kreme and Starbucks. For example: An assorted Dozen donuts at Krispy Kreme is $14.49. At Dunkin', only $13.99.
An XL Dunkin' Midnight coffee with Whole Milk and a sweetened sauce is $3.39. At Starbucks, a Venti Dark Roast with Whole Milk and a Sweetened Sauce is $4.33.
Honestly, I rarely have complaints ordering from this Dunkin' location. On the rare occasion that my order comes out wrong, I just fill out the survey on my printed receipt or on the app if I ordered ahead, and a corporate customer service rep will contact me to help remedy the situation. On the topic of customer service, Dunkin' makes it the easiest to fill out surveys about your visits. For Starbucks, I have to go to their website to make remarks. For Krispy Kreme, my concerns were usually ignored.
The Dunkin' Donuts on Watson Blvd. is my favorite donut and coffee shop to frequent. Every visit I make here is now part of my weekly routine that it's my favorite place to grab coffee/Donuts before work and before going out playing Pokemon GO.
Everyone here does a GREAT job!
Atmosphere: 5
Food: 5
Service: 5
Shirley Murphy
Did a Hospital Staff order, brung back an Egg English muffin that was burnt and bread so small you could see 1 1/2 of the egg. Indian girl name NiHe tried to argue with me at the drive thru speaker. I drove around , she came to the window, got rude, rolled her eyes and walked off.. other staff said her cousin the owner she does that a lot Another girl, looked at it and asked could her cook it at 10secs & I said yes & she asked me to pull down.
I have been coming to this location for 2 years almost after every work shift and never experienced that. I’ll find another location.
Pic Remake vs what they gave me the 1st time
Atmosphere: 1
Food: 1
Service: 1
Marita
Only getting a 3 star because my son loves your bacon, egg and cheese croissant but this white chocolate latte was horrible not sweet but bitter I ask for extra sugar but they did not put none in my latte.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Croissant
Hhjhj Bbnjuj
After going through drive through and having a nasty attitude taking my order I got the wrong thing I had ordered the bacon bites and received a sandwich instead which i decided to eat anyways and the was a hair on the bacon when i opened the sandwich.. this location is usually great
Skylar anderson
12/12/24
i ordered a frozen coffee with caramel and cold foam 😛 so good! and the service was polite, cheerful and kind!
Atmosphere: 5
Food: 5
Service: 5
Billy Hanks
Quick and Easy Service.... Serving all Your Coffee ( Cold & Hot) and Sweet Desires! From Donuts to Bagels...From Muffins to Munchkins! Friendly Staff, Clean Restrooms, not Long Waits.
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Croissant, Muffins
Shay Brooks
Go to this location daily....a young girl named Miranda greets me by name every time I see her and gets my coffee perfect every time. Sweet people like her just make my whole day!
michele Mitchell
The Mgr is very rude, her children work with her and they are just as rude.
Atmosphere: 1
Food: 1
Service: 1
Traci Cunningham
The bacon was not cook good but everyone was friendly
This is my favorite Dunkin location. The drinks are always consistent in taste and the employees are awesome. I’m there almost everyday and they all know my car as soon as I pull in. If I’m going through the drive thru, she is like “Hey, Melissa! Pull around!”
Atmosphere: 5
Food: 5
Service: 5
Kyle Spudic
Every visit to this Dunkin is a pleasure thanks to the incredible team! They’re always friendly, efficient, and keep the line moving. My order is consistently perfect, and if there’s ever an issue, they handle it without hesitation. The team clearly cares about their customers, especially Heather the store manager. Kudos to them – keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Iced Latte
Sherry Steele
Brooke is awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Croissant
Latoya Tookes
Love coming to the watson location. They treat you like family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Shalandra Askew
Customer service is amazing ! Great management, very pleased with my visit
Just check your order to make sure it's right. They get orders right 2/10 times.
Atmosphere: 3
Food: 4
Service: 1
I've ordered from this Dunkin' Donuts over 100 times now and I can safely say that the staff at this Dunkin' is my favorite by far. I can say this without bias as I used to frequent another donut chain a lot more down the road but haven't been there in over a year as their staff and service was very average and mediocre.
What the Dunkin' on Watson gets absolutely right is a list of things:
1. Their staff is probably the most friendly, polite, and hardworking group I've seen so far compared to other fast food locations. I get more "Hellos" and "Thank Yous" here compared to other places where you can tell their management is bad and they all hate their jobs. I absolutely don't get that feeling from any of the employees at this Dunkin'. I get the sense that they have a lot of Pride for the service work that they do, and they're a pretty chill crowd.
2. The staff here are also really good at processing Drive-Thru, In-Store, and mobile orders all at the same time. While it does get crowded, the people who work here are really efficient at their job. I can say this with certainty as I used to order at a Krispy Kreme down the road and they sometimes locked the front door to their lobby because they couldn't keep up with their orders. The Starbucks down the road also has similar issues, but it's more so that they have more customizations in their menu to deal with but their drive thru is efficient, just not as good as their prep time for in-store pickup orders. Whatever it is the management and staff is doing at the Dunkin' on Watson, it's helping them do a GREAT job at getting most mobile ahead orders ready in 5 minutes or less on average.
3. The other thing that keeps me coming back to this Dunkin' location is how well the staff and management has integrated with the rewards program on the Dunkin' app. Out of all the other donut and coffee shops in Warner Robins, Dunkin' Donuts in general offers the most value to returning customers and offers the best deals for bonus points. I think I may have annoyed a few of the workers here when I make double orders on rare occasions, and it's usually because I want to redeem separate rewards from the app and from surveys. I sometimes hear them say: "It's that guy again." One time I also heard: "Didn't he just order a few minutes ago?"
To the staff and crew at the Watson Dunkin', I'd like to apologize for making what Bon Qui Qui would classify as a "Complicated Order".
4. Pricing:
What you pay at Dunkin', you are most likely paying 20-40% less compared to Krispy Kreme and Starbucks. For example:
An assorted Dozen donuts at Krispy Kreme is $14.49. At Dunkin', only $13.99.
An XL Dunkin' Midnight coffee with Whole Milk and a sweetened sauce is $3.39. At Starbucks, a Venti Dark Roast with Whole Milk and a Sweetened Sauce is $4.33.
Honestly, I rarely have complaints ordering from this Dunkin' location. On the rare occasion that my order comes out wrong, I just fill out the survey on my printed receipt or on the app if I ordered ahead, and a corporate customer service rep will contact me to help remedy the situation. On the topic of customer service, Dunkin' makes it the easiest to fill out surveys about your visits. For Starbucks, I have to go to their website to make remarks. For Krispy Kreme, my concerns were usually ignored.
The Dunkin' Donuts on Watson Blvd. is my favorite donut and coffee shop to frequent. Every visit I make here is now part of my weekly routine that it's my favorite place to grab coffee/Donuts before work and before going out playing Pokemon GO.
Everyone here does a GREAT job!
Atmosphere: 5
Food: 5
Service: 5
Did a Hospital Staff order, brung back an Egg English muffin that was burnt and bread so small you could see 1 1/2 of the egg. Indian girl name NiHe tried to argue with me at the drive thru speaker. I drove around , she came to the window, got rude, rolled her eyes and walked off.. other staff said her cousin the owner she does that a lot
Another girl, looked at it and asked could her cook it at 10secs & I said yes & she asked me to pull down.
I have been coming to this location for 2 years almost after every work shift and never experienced that. I’ll find another location.
Pic Remake vs what they gave me the 1st time
Atmosphere: 1
Food: 1
Service: 1
Only getting a 3 star because my son loves your bacon, egg and cheese croissant but this white chocolate latte was horrible not sweet but bitter I ask for extra sugar but they did not put none in my latte.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Croissant
After going through drive through and having a nasty attitude taking my order I got the wrong thing I had ordered the bacon bites and received a sandwich instead which i decided to eat anyways and the was a hair on the bacon when i opened the sandwich.. this location is usually great
12/12/24
i ordered a frozen coffee with caramel and cold foam 😛 so good! and the service was polite, cheerful and kind!
Atmosphere: 5
Food: 5
Service: 5
Quick and Easy Service.... Serving all Your Coffee ( Cold & Hot) and Sweet Desires! From Donuts to Bagels...From Muffins to Munchkins! Friendly Staff, Clean Restrooms, not Long Waits.
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Croissant, Muffins
Go to this location daily....a young girl named Miranda greets me by name every time I see her and gets my coffee perfect every time. Sweet people like her just make my whole day!
The Mgr is very rude, her children work with her and they are just as rude.
Atmosphere: 1
Food: 1
Service: 1
The bacon was not cook good but everyone was friendly
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
This is my favorite Dunkin location. The drinks are always consistent in taste and the employees are awesome. I’m there almost everyday and they all know my car as soon as I pull in. If I’m going through the drive thru, she is like “Hey, Melissa! Pull around!”
Atmosphere: 5
Food: 5
Service: 5
Every visit to this Dunkin is a pleasure thanks to the incredible team! They’re always friendly, efficient, and keep the line moving. My order is consistently perfect, and if there’s ever an issue, they handle it without hesitation. The team clearly cares about their customers, especially Heather the store manager. Kudos to them – keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Iced Latte
Brooke is awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Croissant
Love coming to the watson location. They treat you like family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Customer service is amazing ! Great management, very pleased with my visit
Atmosphere: 5
Food: 5
Service: 5
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