Menchie's Frozen Yogurt

Visited recently for first time with my 2 daughters. Employee greeted me as we walked in & immediately went to back of store out of sight. My daughters & I made our yogurts. Employee came out as my last daughter was finishing, we put all 3 yogurts on scale, total was $15 or so. Screen asked for tip, I chose no tip. Next day my credit card was charged $18.00, so employee decided to tip herself I suppose. I believe in tipping when there is a service given , for example, waitress taking order, bring food, refilling drinks, etc... but there was none of that. Very disappointed & I will.never return. I would advise all customers to check payment at this location.

We are out of town on a trip and decided to stop by. Everything seemed great, we got our cups made and ready to be paid for. When we got to the payment screen, it seemed to freeze and wouldn’t respond to our cards. The lady stared at us like we were doing something wrong. The machine was having issues which wasn’t the employees fault but she was very non responsive and not friendly at all. She went to the back to grab another employee to help and he reset the machine. It was still not working but he had already gone to the back. After waiting for him to reset the machine two more times our yogurt was already completely melted. No apology, nothing really said to us, we just said we weren’t interested. Sadly for us we didn’t leave with any frozen yogurt. (FYI- there was another register on and working but they didn’t even try to move the purchase.)

Atmosphere: 1

Service: 1

This place really needs a thorough cleaning.

Atmosphere: 2

Food: 2

Service: 2

Generally we have a good experience here and come pretty frequently. But today, (Saturday), when you can expect a place like this to be busy, there only seems to one poor girl working. There are kids overflowing sample cups, the place was a mess, and everything was pretty much empty. Froyo and toppings. And our table is about to just fall over. Very disappointing when you go knowing what they should have available to toppings and you can’t get what you want. There should be more than 1 person working. She’s busting her butt checking people out and trying to help everyone and doesn’t have any time to refill stuff or make more froyo or whatever.

Disappointing visit. Floor was sticky and gross, out of several items and yogurt flavors. We were not able to eat on the patio because the chairs and tables weren’t put out and were forced to eat outside the front door with ants and toppings under our feet. My daughter ended up dropping 1/2 her yogurt on her since we didn’t have access to a table and that just made it more miserable.

Atmosphere: 1

Food: 5

Service: 2

Came in with my family at 9pm, the store was already closing and there was literally two flavors available. Mind you the store was busy and people were coming in and out. Floors were very sticky and there was really nothing special about the yogurt. Would not recommend to anyone!

I think they are constantly closing early. Tried ordering Uber eats at 9:15pm on Saturday(they are supposed to close at 10). They canceled my order. I called and they said they closed at 9 because they were short staffed. After that they still kept their Uber eats app on. So I don’t know. Kind of annoying though. Another time we ordered Uber eats and they didn’t even fill the cups up halfway with icecream. Probably won’t order from there again

Very disappointed. I visited this location on 6-22-2024 with my family. I get to the door at 9:25pm with the door already locked and a young lady was still in there and didn't acknowledge the knock on the door. The sign said close at 10pm. Very disappointed because you guys missed out on a lot of business. I know at least 5 cars came through and more were still coming as we were leaving. We were recommended by another unsatisfied customer to go to Jeremiah's to get better customer service. As you see what time this review is done before 10pm and your business is already closed. Please get better employees that cares about your customers in your store.

They ran out of strawberries

Atmosphere: 2

Food: 4

Service: 1

We haven't been to Menchie's in a while...and now I see why. Most of the machines were broken and dirty, the counters were covered with toppings people spilled, and the floors were sticky. My daughter got a cherry for her yogurt and it tasted like hand sanitizer! The cashier was very friendly and that was the only plus.

Atmosphere: 1

Food: 1

Service: 3

Terrible experience every time we've been here. Today was our last visit. 5 flavors are completely non functioning because the "machines are broken". The two non fruit flavors were empty and the girl at the counter said "I can put more in but I don't know when it'll be ready". This happens every time we're at this location. Save your money and hit chic fil a across the parking lot or cold stone just down the road. The floor was also filthy.

Atmosphere: 1

Food: 1

Service: 2

We absolutely love Menchie's

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Family Pack, Small Cup 8oz

Everytime I go to Warner Robins. I look forward to going to Menchies. I went on Thursday March 21 around 4:00 pm. They were out of 8 flavors which is way over 1/2 of their inventory. I was very disappointed and we just left. I didn’t even make a purchase. There was no need my favorite which is cake batter and my husband’s favorite was out. His is chocolate. I’m not sure if I will ever make a stop. I might but at this time I definitely will not.

Atmosphere: 1

Food: 1

Service: 1

Yogurt was good, but it was hard to get any service as the employees and what I think was the manager were more interested in hanging out together than working. They've even got people who don't work there coming and going into the back as if this were a club house and not an eating establishment. It would have been a pretty good experience otherwise.

Atmosphere: 2

Food: 3

Service: 1

Yogurt and service was great today, as usual. The bathroom needs major help. The door is disgusting. The trash can is rusty and needs replaced. Management should seriously address these issues as they are not indicative of cleanliness.