The food item I ordered I will never order again. It was dry as card board.
Atmosphere: 5
Food: 1
Service: 4
Recommended dishes: Buffalo Chicken Melt
Darrin Naylor
Visited on one of their promotion days, although they were swamped the team handled the challenge accordingly. Tensions and frustrations abound as dishonest patrons tried to manipulate the moment causing confusion and frustration! However, the FRONT END team confronted this situation with both poise and peace...her PROFESSIONALISM IS A TESTAMENT TO HER CONVOCATION AT THIS PARTICULAR ESTABLISHMENT she deserves more than a substantial pay increase she also deserves A VACATION! I'm sure she's proven time and time again- she's earned it! And if she already had her vacation...well then, PLEASE give her THREE more before the year ends! SHE'S AWESOME! what's her name? Unsure. It was an online promotion, purchase up to 4 personal pan pizzas,pay only $2.99, I ( Darrin Naylor) placed my order at 10:45am with a scheduled ready time at 11:06am. I ran extremely late, arriving at 12:53pm!! The store was jam packed-obviously, however, that sweet( yet visibly frustrated from the bombardment of hectic, mental multitasking) young lady was so genuinely accommodating. Taking time out to specifically care for...me. looking and found my order in the system, yet it was missing from the completion oven( or whatever the apparatus is called that holds and keeps the items hot) she sincerely apologized and assured me they will prepare another for me at no cost which will be ready in approximately 7-12minutes! And she was definitely a woman of her word!! It was ready in less than 15min!!! Plus, she didn't just yell/ call out my name...she personally hand delivered it me while I was sitting in the dining area! Wow! I felt not just flattered but special( haven't felt like that since the early 80s on Sadie Hawkins day! And for all the Gen Zs who Don't know what that is? Google it!! Lol) she was very nice. The intire team was extraordinary! I would say I'm impressed, but at this particular location this is the kind of service that one regularly and consistently receives( with the exception of when the poised professional hand delivered my item,I would like to believe that was just exclusively for me! Lol) great job team, as always!!
Atmosphere: 5
Food: 5
Service: 5
Carolyn C
Manager was unprofessional and shifting blame because they didn't do anything order correct and left the customer items off.. customer paid via dd and order was $29.30 cash on delivery... I was the unfortunate person to accept the order and the unprofessional, unaccountibilty from the Manager was eye opening and alarming. So not only did I not get paid the Manager was repeatedly shifting blame on me when the customer explained he only had an $100 bill and I only had $30 dollars cash which the app asked to carry... Door dash refused to pay me and of course pizza skated responsibility. 7/15/2025 Wow, I truly wished I could give no stars there was nothing professional about the ordeal now I have to pay back money I never received đ˘... Door Dashing is not for the weak. I do have pictures of the conversation with Doordash too.
Atmosphere: 1
Service: 1
Elio Hernandez
Good location, food is made right
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Erica
Poor work conditions Went to pick up my order itâs terrible hot! Fix your air conditioner
Honestly started having pizza hut again after the watson dominos messed up my order twice... but I will say this location does a good job, they always make sure the sauce is in the box and the food has been great each time. Even my girlfriend has mentioned the pizza has been great. They are also pretty quick with stuff. I do plan to keep ordering here in the future.
Ordered delivery and PizzaHut on Russell Pkwy sent me burnt scorched breadsticks and Lemon pepper wings on the evening of Wednesday March 5 , 2025 ! The hot mess breadsticks were almost crispyâźď¸. I guess I have to tell them : âPizzaHut on Russell Parkway, it not okay to prepare and deliver burnt food!â⌠Just damn! Where is the quality control? The he proof is in the pics! Done with them! PERIODâŚThey donât deserve even 1 star.
They deserve 0 stars. Never got my order. Mgr was rude. Way too many places to eat in this town so I will give my business to someone who wants it. Waiting on full refund
Ordered delivery they sent it with door dash who has yet to deliver it after an hour and a half
Edna Jacobs
Always clean, the staff is friendly and help you how ever you need!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Marinara, Cinnabon Mini Rolls, Fries, Boneless Wings, Personal Pan Pizza, Sides
Rashaad Williams
Me and my wife visited the Russel Parkway location and the customer service was absolutely terrible . I donât know who the girl who took our order was but she had the worst personality and obviously donât pay attention to whatâs going on. My wife ordered our food and I gave her my card to pay (keep in mind I gave my wife the card in front of her). I go to the bathroom and then step outside to make a phone call. And my wife over heard her talking to the cook talking about hey thereâs a guy outside pacing outside the door (as in me on the phone, the person who literally paid for the food). My wife addressed her and told them Iâm her husband and all she had to say was⌠oh. As we leave with the food we hear them whispering and talking ish. I didnât even address them I just let it be. As for the food. This was definitely the worst pizza from Pizza Hut I ever had. They need to do better in both staffing and quality. I will never visit this location again. I highly encourage others to go to another location.
The food item I ordered I will never order again. It was dry as card board.
Atmosphere: 5
Food: 1
Service: 4
Recommended dishes: Buffalo Chicken Melt
Visited on one of their promotion days, although they were swamped the team handled the challenge accordingly. Tensions and frustrations abound as dishonest patrons tried to manipulate the moment causing confusion and frustration! However, the FRONT END team confronted this situation with both poise and peace...her PROFESSIONALISM IS A TESTAMENT TO HER CONVOCATION AT THIS PARTICULAR ESTABLISHMENT she deserves more than a substantial pay increase she also deserves A VACATION! I'm sure she's proven time and time again- she's earned it! And if she already had her vacation...well then, PLEASE give her THREE more before the year ends! SHE'S AWESOME! what's her name? Unsure. It was an online promotion, purchase up to 4 personal pan pizzas,pay only $2.99, I ( Darrin Naylor) placed my order at 10:45am with a scheduled ready time at 11:06am. I ran extremely late, arriving at 12:53pm!! The store was jam packed-obviously, however, that sweet( yet visibly frustrated from the bombardment of hectic, mental multitasking) young lady was so genuinely accommodating. Taking time out to specifically care for...me. looking and found my order in the system, yet it was missing from the completion oven( or whatever the apparatus is called that holds and keeps the items hot) she sincerely apologized and assured me they will prepare another for me at no cost which will be ready in approximately 7-12minutes! And she was definitely a woman of her word!! It was ready in less than 15min!!! Plus, she didn't just yell/ call out my name...she personally hand delivered it me while I was sitting in the dining area! Wow! I felt not just flattered but special( haven't felt like that since the early 80s on Sadie Hawkins day! And for all the Gen Zs who Don't know what that is? Google it!! Lol) she was very nice. The intire team was extraordinary! I would say I'm impressed, but at this particular location this is the kind of service that one regularly and consistently receives( with the exception of when the poised professional hand delivered my item,I would like to believe that was just exclusively for me! Lol) great job team, as always!!
Atmosphere: 5
Food: 5
Service: 5
Manager was unprofessional and shifting blame because they didn't do anything order correct and left the customer items off.. customer paid via dd and order was $29.30 cash on delivery... I was the unfortunate person to accept the order and the unprofessional, unaccountibilty from the Manager was eye opening and alarming. So not only did I not get paid the Manager was repeatedly shifting blame on me when the customer explained he only had an $100 bill and I only had $30 dollars cash which the app asked to carry... Door dash refused to pay me and of course pizza skated responsibility. 7/15/2025
Wow, I truly wished I could give no stars there was nothing professional about the ordeal now I have to pay back money I never received đ˘... Door Dashing is not for the weak.
I do have pictures of the conversation with Doordash too.
Atmosphere: 1
Service: 1
Good location, food is made right
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Poor work conditions
Went to pick up my order itâs terrible hot! Fix your air conditioner
Atmosphere: 1
Food: 3
Service: 5
Pizza was not cooked all the way
Atmosphere: 5
Food: 2
Service: 5
The cheesy bites pizza is amazing
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Breadsticks, Pepperoni Pizza, Marinara, Cheese Pizza, Triple Chocolate Brownie, Supreme Pizza, Cheese Sticks, Cinnamon Sticks, Personal Pan Pizza, Marinara Dip
Honestly started having pizza hut again after the watson dominos messed up my order twice... but I will say this location does a good job, they always make sure the sauce is in the box and the food has been great each time. Even my girlfriend has mentioned the pizza has been great. They are also pretty quick with stuff. I do plan to keep ordering here in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza, Marinara
Awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Mini Rolls
Ordered delivery and PizzaHut on Russell Pkwy sent me burnt scorched breadsticks and Lemon pepper wings on the evening of Wednesday March 5 , 2025 ! The hot mess breadsticks were almost crispyâźď¸. I guess I have to tell them : âPizzaHut on Russell Parkway, it not okay to prepare and deliver burnt food!â⌠Just damn! Where is the quality control? The he proof is in the pics! Done with them! PERIODâŚThey donât deserve even 1 star.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They deserve 0 stars. Never got my order. Mgr was rude. Way too many places to eat in this town so I will give my business to someone who wants it. Waiting on full refund
Atmosphere: 1
Service: 1
Great service, definitely recommend it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Marinara, Cheese Pizza
Ordered delivery they sent it with door dash who has yet to deliver it after an hour and a half
Always clean, the staff is friendly and help you how ever you need!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Marinara, Cinnabon Mini Rolls, Fries, Boneless Wings, Personal Pan Pizza, Sides
Me and my wife visited the Russel Parkway location and the customer service was absolutely terrible . I donât know who the girl who took our order was but she had the worst personality and obviously donât pay attention to whatâs going on. My wife ordered our food and I gave her my card to pay (keep in mind I gave my wife the card in front of her). I go to the bathroom and then step outside to make a phone call. And my wife over heard her talking to the cook talking about hey thereâs a guy outside pacing outside the door (as in me on the phone, the person who literally paid for the food). My wife addressed her and told them Iâm her husband and all she had to say was⌠oh. As we leave with the food we hear them whispering and talking ish. I didnât even address them I just let it be. As for the food. This was definitely the worst pizza from Pizza Hut I ever had. They need to do better in both staffing and quality. I will never visit this location again. I highly encourage others to go to another location.
Atmosphere: 1
Food: 1
Service: 1
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