I’m not one to write reviews but after going here so many times and it’s ALWAYS the same The Watkinsville Baskin Robbins is an absolute disaster. They ask you about 5 times or more what your order is and still can’t get it right. The manager clearly doesn’t know how to order ice creams either because they’re always out of ice creams. Jamocha almond fudge is clearly popular so please order enough that ppl don’t come all the way there and you don’t have it 9 times out of 10. And they don’t even seem to know what ice creams they do or don’t have until AFTER you’ve paid for it. Get it together.
Jake
They were out of chocolate, so I tasted 3 other flavors to find a suitable substitute. Was not happy with the Rocky Road that I ended up ordering - all marshmallows and about 10% chocolate ice cream. Must have been a bad mix. The waffle cones that we ordered were also stale. I purchased for 2 people and spent $12. Nobody was happy with their order. The Peanut Butter chocolate was overloaded with too much Peanut Butter. I threw my Rocky Road away and decided to try the Mint Chocolate Chip instead. When I went to place my second order, the juvenile boy with black hair and glasses said I could not have another sample. He said they had a 3 sample limit. I assumed the sample limit was per order, but when I questioned him on it, he said no. He did know how to count to 3, but I think someone needs to clarify the sample rule with him. According to him I have exhausted my sample limit for the rest of my life. After his response I did not place my second order of course. He did save the company less than 1 penny on the 1 sample, but incurred an immediate $4 sales loss and a much larger loss in lost potential sales with this customer. Not everyone who knows how to count should be an accountant or for that matter, anywhere near a customer. This happened on Saturday evening on 9/9/23.
cjpendley - nashville
Never go wrong getting ice cream at Baskin-Robbins. I don't stop in here often because ice cream is not not really in my diet plan but sometimes you just need ice cream, ya know?
Catlyn
What a disappointment and it appears by the reviews, I’m not the only one. Sad thing is, management hasn’t addressed the issue. Paid $5.02 for this ripoff “2 scoop”. I was watching while the male worker smushed the cone in the cup so hard it crushed the cone. Went back in and explained what he did, got another cone, and left. No opps, sorry lady, nothing. But then, he knew what he was doing. He had to feel the cone break while he did it.
Catlyn Vickers
What a disappointment and it appears by the reviews, I’m not the only one. Sad thing is, management hasn’t addressed the issue. Paid $5.02 for this ripoff “2 scoop”. I was watching while the male worker smushed the cone in the cup so hard it crushed the cone. Went back in and explained what he did, got another cone, and left. No opps, sorry lady, nothing. But then, he knew what he was doing. He had to feel the cone break while he did it.
DLyne Vickers
What a disappointment and it appears by the reviews, I’m not the only one. Sad thing is, management hasn’t addressed the issue. Paid $5.02 for this ripoff “2 scoop”. I was watching while the male worker smushed the cone in the cup so hard it crushed the cone. Went back in and explained what he did, got another cone, and left. No opps, sorry lady, nothing. But then, he knew what he was doing. He had to feel the cone break while he did it.
Catlyn Vickers
What a disappointment and it appears by the reviews, I’m not the only one. Sad thing is, management hasn’t addressed the issue. Paid $5.02 for this ripoff “2 scoop”. I was watching while the male worker smushed the cone in the cup so hard it crushed the cone. Went back in and explained what he did, got another cone, and left. No opps, sorry lady, nothing. But then, he knew what he was doing. He had to feel the cone break while he did it.
Arlyn Helmuth
A few of us people came in to buy ice cream 15 minutes of closing got to turned away because they already had the ice cream locked up they said due to fixing to close they said.??If I own a business like that my employees would have it open till actual closing time and not turn one single customer away.
Mel Hunt
The service staff is not well trained! I ordered a milkshake and the kid put Ice in the blender and made a bizarre milk smoothie and it was pathetic. The combination Dunkin- Baskin-Robins has focused on coffee so much that the Baskin portion is one of the worst In Georgia. Very sad!!
Bryce Lowrance
Piling a scoop and a half of ice cream in a single bowl and saying chocolate drizzle is hot fudge is not a double scoop sundae.Floor and work counters were also filthy.Server mumbled instead of talking. He never even apologized for anything.Didn't get my business this time. I doubt I will try again.
Filthy! Totaling disgusting. Board of Health should come in and lock the doors. Walked out. You couldn’t give me an ice cream for free.
K. F.
First off, this place is NASTY! Service was horrible. The ice cream tasted off. Definitely will not be back.
Bennett Shelton
Today was the LAST TIME we will ever visit your establishment. It’s sad and unfortunate due to the fact that we really “did” enjoy Baskin Robbins and have for decades. We chose to visit and trade with your store because you are local and were convenient. I will drive the extra 20 minutes next time to a competitors establishment.The time before this (approximately a month ago) I vowed was my last time as I wanted to give you guys one more chance - this time was an even more unpleasant experience than the time before and this genuinely was our last time to the “local” ice cream shop. Your staff just doesn’t seem to care. They exuded laziness and an overall lack of focus on the task at hand - very sad if I were in your shoes.For starters, I timed my wait time to be served, it was 4 minutes and 37 seconds before I was greeted by anyone and I was the only person in line and when I was finally greeted, there were no smiles and welcoming display of thanks for coming in today to our establishment, instead it was sulks and a somber look of being angered by my presence. The second flaw was the cleanliness (or lack thereof). Very dirty where food was to be prepared - floors and restrooms were also very dirty. And lastly, the person that waited on me “appeared” to be perhaps the manager and showed no enthusiasm even after I smiled and said hello - I was greeted with what do you want? I wanted to say, I’m happy and about to get ice cream and why are you in such a bad mood but I obviously refrained from such behavior. When I asked for a banana split and requested the standard toppings (pineapple and strawberry), the person taking my order stated that you don’t have them (strawberry and pineapple) and even went so far as to insinuate that these toppings don’t come with a banana split and that she had never “heard” of those two toppings being put in a banana split and said “ever” with emphasis. She said she only had fudge and caramel. As wee were in the process and my wanting to remain calm and courier I said ok. I did get a “little” whipped cream, however no nuts and not even one cherry.Very sad that employees (especially those in management positions) have so little regards to continue to carry the owners dreams forward and to actually care so little and have such blatant disregard for quality and actually trying to do the right thing. Again, my visits won’t matter to you and your franchise, but perhaps this review “might” spur action on your organization to retrain or perhaps even offer better more incentivized training to staff or even consider the more radical approach and closing your store as your name is attached to this franchise and I assure you that my family (and hopefully others) will not patronize this store anymore. Perhaps you should “shop” your own store to see exactly what I’m referring too.If I personally can’t deliver top notch service and attach my name to what I intend on delivering to my customers in my industry, then I refuse to be apart of such a lackluster company/organization - the franchiser should re-evaluate his/her relationship with your store.Wishing that you could get this turned around…best of luck.
Jennifer McKeon
Great service! The girl who scooped our ice cream was very sweet and funny!
Jennifer Leigh McKeon
Great service! The girl who scooped our ice cream was very sweet and funny!
I’m not one to write reviews but after going here so many times and it’s ALWAYS the same The Watkinsville Baskin Robbins is an absolute disaster. They ask you about 5 times or more what your order is and still can’t get it right. The manager clearly doesn’t know how to order ice creams either because they’re always out of ice creams. Jamocha almond fudge is clearly popular so please order enough that ppl don’t come all the way there and you don’t have it 9 times out of 10. And they don’t even seem to know what ice creams they do or don’t have until AFTER you’ve paid for it. Get it together.
They were out of chocolate, so I tasted 3 other flavors to find a suitable substitute. Was not happy with the Rocky Road that I ended up ordering - all marshmallows and about 10% chocolate ice cream. Must have been a bad mix. The waffle cones that we ordered were also stale. I purchased for 2 people and spent $12. Nobody was happy with their order. The Peanut Butter chocolate was overloaded with too much Peanut Butter. I threw my Rocky Road away and decided to try the Mint Chocolate Chip instead. When I went to place my second order, the juvenile boy with black hair and glasses said I could not have another sample. He said they had a 3 sample limit. I assumed the sample limit was per order, but when I questioned him on it, he said no. He did know how to count to 3, but I think someone needs to clarify the sample rule with him. According to him I have exhausted my sample limit for the rest of my life. After his response I did not place my second order of course. He did save the company less than 1 penny on the 1 sample, but incurred an immediate $4 sales loss and a much larger loss in lost potential sales with this customer. Not everyone who knows how to count should be an accountant or for that matter, anywhere near a customer. This happened on Saturday evening on 9/9/23.
Never go wrong getting ice cream at Baskin-Robbins. I don't stop in here often because ice cream is not not really in my diet plan but sometimes you just need ice cream, ya know?
What a disappointment and it appears by the reviews, I’m not the only one. Sad thing is, management hasn’t addressed the issue. Paid $5.02 for this ripoff “2 scoop”. I was watching while the male worker smushed the cone in the cup so hard it crushed the cone. Went back in and explained what he did, got another cone, and left. No opps, sorry lady, nothing. But then, he knew what he was doing. He had to feel the cone break while he did it.
What a disappointment and it appears by the reviews, I’m not the only one. Sad thing is, management hasn’t addressed the issue. Paid $5.02 for this ripoff “2 scoop”. I was watching while the male worker smushed the cone in the cup so hard it crushed the cone. Went back in and explained what he did, got another cone, and left. No opps, sorry lady, nothing. But then, he knew what he was doing. He had to feel the cone break while he did it.
What a disappointment and it appears by the reviews, I’m not the only one. Sad thing is, management hasn’t addressed the issue. Paid $5.02 for this ripoff “2 scoop”. I was watching while the male worker smushed the cone in the cup so hard it crushed the cone. Went back in and explained what he did, got another cone, and left. No opps, sorry lady, nothing. But then, he knew what he was doing. He had to feel the cone break while he did it.
What a disappointment and it appears by the reviews, I’m not the only one. Sad thing is, management hasn’t addressed the issue. Paid $5.02 for this ripoff “2 scoop”. I was watching while the male worker smushed the cone in the cup so hard it crushed the cone. Went back in and explained what he did, got another cone, and left. No opps, sorry lady, nothing. But then, he knew what he was doing. He had to feel the cone break while he did it.
A few of us people came in to buy ice cream 15 minutes of closing got to turned away because they already had the ice cream locked up they said due to fixing to close they said.??If I own a business like that my employees would have it open till actual closing time and not turn one single customer away.
The service staff is not well trained! I ordered a milkshake and the kid put Ice in the blender and made a bizarre milk smoothie and it was pathetic. The combination Dunkin- Baskin-Robins has focused on coffee so much that the Baskin portion is one of the worst In Georgia. Very sad!!
Piling a scoop and a half of ice cream in a single bowl and saying chocolate drizzle is hot fudge is not a double scoop sundae.Floor and work counters were also filthy.Server mumbled instead of talking. He never even apologized for anything.Didn't get my business this time. I doubt I will try again.
Restaurantji Recommends
Filthy! Totaling disgusting. Board of Health should come in and lock the doors. Walked out. You couldn’t give me an ice cream for free.
First off, this place is NASTY! Service was horrible. The ice cream tasted off. Definitely will not be back.
Today was the LAST TIME we will ever visit your establishment. It’s sad and unfortunate due to the fact that we really “did” enjoy Baskin Robbins and have for decades. We chose to visit and trade with your store because you are local and were convenient. I will drive the extra 20 minutes next time to a competitors establishment.The time before this (approximately a month ago) I vowed was my last time as I wanted to give you guys one more chance - this time was an even more unpleasant experience than the time before and this genuinely was our last time to the “local” ice cream shop. Your staff just doesn’t seem to care. They exuded laziness and an overall lack of focus on the task at hand - very sad if I were in your shoes.For starters, I timed my wait time to be served, it was 4 minutes and 37 seconds before I was greeted by anyone and I was the only person in line and when I was finally greeted, there were no smiles and welcoming display of thanks for coming in today to our establishment, instead it was sulks and a somber look of being angered by my presence. The second flaw was the cleanliness (or lack thereof). Very dirty where food was to be prepared - floors and restrooms were also very dirty. And lastly, the person that waited on me “appeared” to be perhaps the manager and showed no enthusiasm even after I smiled and said hello - I was greeted with what do you want? I wanted to say, I’m happy and about to get ice cream and why are you in such a bad mood but I obviously refrained from such behavior. When I asked for a banana split and requested the standard toppings (pineapple and strawberry), the person taking my order stated that you don’t have them (strawberry and pineapple) and even went so far as to insinuate that these toppings don’t come with a banana split and that she had never “heard” of those two toppings being put in a banana split and said “ever” with emphasis. She said she only had fudge and caramel. As wee were in the process and my wanting to remain calm and courier I said ok. I did get a “little” whipped cream, however no nuts and not even one cherry.Very sad that employees (especially those in management positions) have so little regards to continue to carry the owners dreams forward and to actually care so little and have such blatant disregard for quality and actually trying to do the right thing. Again, my visits won’t matter to you and your franchise, but perhaps this review “might” spur action on your organization to retrain or perhaps even offer better more incentivized training to staff or even consider the more radical approach and closing your store as your name is attached to this franchise and I assure you that my family (and hopefully others) will not patronize this store anymore. Perhaps you should “shop” your own store to see exactly what I’m referring too.If I personally can’t deliver top notch service and attach my name to what I intend on delivering to my customers in my industry, then I refuse to be apart of such a lackluster company/organization - the franchiser should re-evaluate his/her relationship with your store.Wishing that you could get this turned around…best of luck.
Great service! The girl who scooped our ice cream was very sweet and funny!
Great service! The girl who scooped our ice cream was very sweet and funny!