I had an extremely unpleasant experience at the drive-thru today. The employee at the window (Heavy set African American girl) was rude and unprofessional, which really made my visit disappointing. This was my first time at this location, though I’ve been to other cookouts before, and this was by far the worst experience I’ve had. I really had to stay calm, but it was frustrating dealing with such poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Mama Sha OC
Don't get the grilled chicken. Stick to hotdogs and burgers if you value your stomach and taste buds. I got a grilled chicken sandwich and it kinda felt like it popped when I bit into it. Not good.
That said they've got great pickles and milk shakes at least!
Atmosphere: 3
Food: 2
Service: 5
Charles Chong
I ordered a spicy chicken tray with hushpuppies and a quesadilla. Instead of what I ordered, I got two grilled cheeses and a double order of okra. The only thing I got right was my drink. I was really busy and took a five minute lunch so I couldn't turn around and exchange it.
There was almost no one else ordering, I have no idea how you mess things up this badly. I will not be returning
Atmosphere: 1
Food: 1
Service: 1
Cindy M
The employees all seemed to be on break, eating, and “partying” at the same time instead of taking orders. Burger was RAW!
Atmosphere: 1
Food: 1
Service: 1
Destiny Nunnery
Didn't even get the food, piss poor attitudes, will wait in line forever. Just pass.
Atmosphere: 1
Food: 1
Service: 1
Amber Lee
Went to cookout today and they forgot my french fries with my tray...
Joshua Ruiz
I got food poisoning at this location. I will never go back.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Burger, Fries
John Allen
Went to the drive thru, only 2 cars in front of me. I waited 30 minutes to receive my food. Luckily I checked my food before leaving. They gave me stone cold fries. They did give me fresh fries. Get home, burgers trash, fries were OK, corn dog was good though.
I've been here previously, on another occasion. Pull to the drive thru around, like 6 employees just chilling outside. They butcher my order, forgot half of it. Fortunately I hadn't left the window yet.
When it's good, it's good. But here lately, they suck, and I hate it, they have a bunch of kids working there unfortunately.
Atmosphere: 1
Food: 2
Service: 2
Grace Drury
Whoever was working the speaker Christmas Eve was extremely rude. Whoever trains associates needs to have them go through the line and try to order with that really loud speaker and realize that there’s a lag on what they say and what the customer says. We also didn’t get nuggets because she couldn’t hear me. The man at checkout was fine.
They said there were 4 people short. Meanwhile 5 employees were walking around the front of the kitchen and there were another 2 voices in the distance. Took 15 mins just to get someone to take my order. I ordered 3 meals for togo that I then had to ask them for stuff that was left off. My burger with just cheese had no cheese at all. Nuggets were missing. The order was for togo and I had to ask for a bag and a drink carrier. Then another customer comes up because their burger was made wrong and they took the burger and remade the same burger and put all the wrong stuff on it. Needless to say I will not return to this location on the weekend.
Atmosphere: 1
Food: 1
Service: 1
Tony Biancini
Really upset that they messed up my order this bad and I realized once I got home. Food was missing from my order the burger was the wrong one and i specifically asked for something to be removed from the burger(due to allergy) and it was still on it. Hate that they obviously don’t care inside the kitchen because the food has potential to be good.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Big Double Burger, Chicken Wrap, Quesadilla
Sarah Miller
I am so very upset with Cookout in Winder. There was MOLD in my husband sweet tea! Cookout Winder needs to learn how to clean out their ice machine. Also to add to the MOLD my husband’s meal was all wrong!! If you choose to eat here, check your order before you leave and your drink for mold!!
Atmosphere: 1
Food: 1
Service: 1
Mason Goodyear
cannot give it 0 stars or i would. took about 30-35 minutes for two simple trays. takes about 5 minutes to throw together if that. cajun fries were caked with seasoning, borderline inedible. burger had the consistency of a tire. it’s really not hard, simply lazy people with zero care or work ethic. -10/10.
Atmosphere: 1
Food: 1
Service: 1
Richard Thurmond
The service sucks and it’s sucked for a looooonnnnnngggggg time!
I had an extremely unpleasant experience at the drive-thru today. The employee at the window (Heavy set African American girl) was rude and unprofessional, which really made my visit disappointing. This was my first time at this location, though I’ve been to other cookouts before, and this was by far the worst experience I’ve had. I really had to stay calm, but it was frustrating dealing with such poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Don't get the grilled chicken. Stick to hotdogs and burgers if you value your stomach and taste buds. I got a grilled chicken sandwich and it kinda felt like it popped when I bit into it. Not good.
That said they've got great pickles and milk shakes at least!
Atmosphere: 3
Food: 2
Service: 5
I ordered a spicy chicken tray with hushpuppies and a quesadilla. Instead of what I ordered, I got two grilled cheeses and a double order of okra. The only thing I got right was my drink. I was really busy and took a five minute lunch so I couldn't turn around and exchange it.
There was almost no one else ordering, I have no idea how you mess things up this badly. I will not be returning
Atmosphere: 1
Food: 1
Service: 1
The employees all seemed to be on break, eating, and “partying” at the same time instead of taking orders. Burger was RAW!
Atmosphere: 1
Food: 1
Service: 1
Didn't even get the food, piss poor attitudes, will wait in line forever. Just pass.
Atmosphere: 1
Food: 1
Service: 1
Went to cookout today and they forgot my french fries with my tray...
I got food poisoning at this location. I will never go back.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Burger, Fries
Went to the drive thru, only 2 cars in front of me. I waited 30 minutes to receive my food. Luckily I checked my food before leaving. They gave me stone cold fries. They did give me fresh fries. Get home, burgers trash, fries were OK, corn dog was good though.
I've been here previously, on another occasion. Pull to the drive thru around, like 6 employees just chilling outside. They butcher my order, forgot half of it. Fortunately I hadn't left the window yet.
When it's good, it's good. But here lately, they suck, and I hate it, they have a bunch of kids working there unfortunately.
Atmosphere: 1
Food: 2
Service: 2
Whoever was working the speaker Christmas Eve was extremely rude. Whoever trains associates needs to have them go through the line and try to order with that really loud speaker and realize that there’s a lag on what they say and what the customer says. We also didn’t get nuggets because she couldn’t hear me. The man at checkout was fine.
Atmosphere: 1
Food: 3
Service: 1
Good for cheap takeout.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wrap, Onion Rings
Restaurantji Recommends
They said there were 4 people short. Meanwhile 5 employees were walking around the front of the kitchen and there were another 2 voices in the distance. Took 15 mins just to get someone to take my order. I ordered 3 meals for togo that I then had to ask them for stuff that was left off. My burger with just cheese had no cheese at all. Nuggets were missing. The order was for togo and I had to ask for a bag and a drink carrier. Then another customer comes up because their burger was made wrong and they took the burger and remade the same burger and put all the wrong stuff on it. Needless to say I will not return to this location on the weekend.
Atmosphere: 1
Food: 1
Service: 1
Really upset that they messed up my order this bad and I realized once I got home. Food was missing from my order the burger was the wrong one and i specifically asked for something to be removed from the burger(due to allergy) and it was still on it. Hate that they obviously don’t care inside the kitchen because the food has potential to be good.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Big Double Burger, Chicken Wrap, Quesadilla
I am so very upset with Cookout in Winder. There was MOLD in my husband sweet tea! Cookout Winder needs to learn how to clean out their ice machine. Also to add to the MOLD my husband’s meal was all wrong!! If you choose to eat here, check your order before you leave and your drink for mold!!
Atmosphere: 1
Food: 1
Service: 1
cannot give it 0 stars or i would. took about 30-35 minutes for two simple trays. takes about 5 minutes to throw together if that. cajun fries were caked with seasoning, borderline inedible. burger had the consistency of a tire. it’s really not hard, simply lazy people with zero care or work ethic. -10/10.
Atmosphere: 1
Food: 1
Service: 1
The service sucks and it’s sucked for a looooonnnnnngggggg time!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Onion Rings, Quesadilla, Burger
Loading...