If you're not going to accept an order 45 MINUTES before you close, you should just close earlier.
Edman Hickman
If I could give them zero stars the service sucks every employee in there has terrible attitudes except for the young guy that works the pizza oven he is only one that does his job the ones working counter very lazy and rude I seen dashers in there waiting for order 20 and 40 minutes for their customers orders and it would be in the warmer the whole time and their drivers are rude and break every traffic law is there is if you want a friendly atmosphere good food and good service don't go to this pizza hut or order from this pizza hut
Atmosphere: 1
Food: 1
Service: 1
Destiny23
If I could give this place less than a 1 star, I would. I placed an order delivery online and somehow it got switched to carryout. I called to ask the store manager Zak about the statist of the order, but he was nothing but rude and condescending to me on the phone.
I called the store manager Natalie the next day to make sure I would get my refund back, but she was rude and had an attitude towards me too. Both managers stated it would take 2-3 business day to get my money back on my card but failed to offer me any rewards or points for my troubles.
I'm glad I didn't get a pizza from this location because after reading all of the reviews, I more than likely would have been disappointed and dissatisfied.
Atmosphere: 1
Food: 1
Service: 1
Mesean Casper
I paid for extra cheese and an original pan crust and I didn’t get either!
Atmosphere: 4
Food: 1
Service: 4
Tamika Willis
This place is horrible and I advise no one to order from them ever
Atmosphere: 1
Food: 1
Service: 1
Christy Smith
This was my FIRST order and will probably my last. The pizza was dry with hardly any marinara sauce, they were out of Italian sausage but wouldn't allow another meat substitution, my breadsticks we not cooked all the way but the wings were as dry and over cooked as dirt. Spending over $40 I was hoping for better food however upon arrival I asked for just 2 extra marinara sauces to which I had to pay almost $3 extra dollars for.. WOW PIZZA HUT, JUST WOW!!!
Wheelchair accessibility: Accessible
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Fries
Jo M
This Pizza Hut location is unprofessional and incredibly rude to its customers. As a regular customer, I’ve never been treated with such disrespect until my recent encounter with the so-called "manager," Zack Mullens. I tried using my reward points when placing an order, but the system wouldn’t let me complete the transaction. After multiple attempts, I was advised to visit the location and show my points in person.
When I arrived and calmly explained the situation, Zack Mullens, the "manager," rudely threatened to kick me out of the store. To make matters worse, as I was leaving, one of the employees even tried to intimidate me by staring me down. I’ve never experienced such disrespect from any business I’ve been loyal to.
I’ve spent over $60 every time I ordered from this location, but after this incident, I will NEVER order from Pizza Hut again unless they take proper action and reprimand this power-hungry "manager." Disrespecting loyal customers is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
stan cochran
Left pizza hut and went to Domino's. You should do the same
Atmosphere: 1
Food: 1
Service: 1
Melissa Hall
It’s been years since I ordered from Pizza Hut so tonight I thought what the heck let’s order. To say it was absolutely disgusting is an understatement! I will never order from them again!! It was cold, hardly any cheese (even tho I ordered extra cheese) and just tasteless! What has happened to Pizza Hut..? It used to be so good.. ugh my homemade pizzas taste better than this. I feel sorry for the owner!!
Food: 1
Blase Leverett
Forgot drinks for the third time. Blamed DoorDash for error even though I ordered through their app. Phone number listed doesn’t go to their location but a call center.
Tried to make me pay for my order twice. When i called to have the problem fixed, they hung up on me.
Atmosphere: 1
Food: 1
Service: 1
Tammy Nelms
This is THE WORST CUSTOMER SERVICE I have ever experienced......oh wait I was told I am no longer a customer so......"bye" they don't need me as a customer. Oh yeah the employee's name wad EMMA.
Angela Stallworth
I went to this Pizza Hut in Winder after I got off work at 10:00 pm. I placed my order over the phone and specifically told them how I wanted my pizza and I needed very light cheese on my pizza because my husband don’t really like cheese that he likes just enough for the toppings to stay on . I also told them please make the pizza right because if it’s not done right I would have to get it done over. I got to the restaurant and the pizza was not ready and I had to wait 5 extra minutes for the pizza . When the pizza was ready he placed the pizza on the counter and I opened the box and the pizza looked like it had the same amount of cheese they put on a regular pizza. I looked at it and said oh my god.. the guy that called hisself Zack said what’s wrong I told him the pizza was not right that I told the person extra light cheese. He was smiling and said it’s nothing wrong with the pizza I told him my husband does not really like cheese that I need another pizza fixed and I should get the pizza made for having to wait another 15-20 minutes. He said no he is not giving me the pizza that he would make me another but he is only making it one more time and if the pizza is not right he is not making any more for me. I told him that’s fine and I asked him could I look at the pizza to make sure it was right before he placed it in the oven? He said yes and he let me see it. A customer was coming in and the customer asked the guy you are letting people see the pizzas now? And he said she is just being picky… a paying customer that asked for a pizza to be a certain way. I got very angry because why am I picky because I am a woman ?? Then when I told him I wanted my money back he started arguing with me about the pizza and called the police on me and told the police on the phone I was being ignorant….was it because I was a woman or because I was black?? Be careful coming here because they are quick to call the police on you even when they are disrespectful!!! And I called customer service to have corporate call me and no one has called yet. Pizza Hut have really went down with customer service!!
Marla Caliendo
I am sad to give them a very POOR REVIEW. Delivery was poor she forgot our drinks, the manager didn't take responsibility and blamed door dash they use. I didn't order through door dash I ordered through the pizza hut app.
Brandi DuBose
Ordered through the app, ended up getting delivered by a door dasher. Didn’t get my 2 liter that they charge almost $4 for. Called the dasher no answer from them. Called the store the person made excuses then told me I could go pick up my 2 liter. Did not offer to have it sent back out to me and was very unprofessional
If you're not going to accept an order 45 MINUTES before you close, you should just close earlier.
If I could give them zero stars the service sucks every employee in there has terrible attitudes except for the young guy that works the pizza oven he is only one that does his job the ones working counter very lazy and rude I seen dashers in there waiting for order 20 and 40 minutes for their customers orders and it would be in the warmer the whole time and their drivers are rude and break every traffic law is there is if you want a friendly atmosphere good food and good service don't go to this pizza hut or order from this pizza hut
Atmosphere: 1
Food: 1
Service: 1
If I could give this place less than a 1 star, I would. I placed an order delivery online and somehow it got switched to carryout. I called to ask the store manager Zak about the statist of the order, but he was nothing but rude and condescending to me on the phone.
I called the store manager Natalie the next day to make sure I would get my refund back, but she was rude and had an attitude towards me too. Both managers stated it would take 2-3 business day to get my money back on my card but failed to offer me any rewards or points for my troubles.
I'm glad I didn't get a pizza from this location because after reading all of the reviews, I more than likely would have been disappointed and dissatisfied.
Atmosphere: 1
Food: 1
Service: 1
I paid for extra cheese and an original pan crust and I didn’t get either!
Atmosphere: 4
Food: 1
Service: 4
This place is horrible and I advise no one to order from them ever
Atmosphere: 1
Food: 1
Service: 1
This was my FIRST order and will probably my last. The pizza was dry with hardly any marinara sauce, they were out of Italian sausage but wouldn't allow another meat substitution, my breadsticks we not cooked all the way but the wings were as dry and over cooked as dirt. Spending over $40 I was hoping for better food however upon arrival I asked for just 2 extra marinara sauces to which I had to pay almost $3 extra dollars for.. WOW PIZZA HUT, JUST WOW!!!
Wheelchair accessibility: Accessible
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Fries
This Pizza Hut location is unprofessional and incredibly rude to its customers. As a regular customer, I’ve never been treated with such disrespect until my recent encounter with the so-called "manager," Zack Mullens. I tried using my reward points when placing an order, but the system wouldn’t let me complete the transaction. After multiple attempts, I was advised to visit the location and show my points in person.
When I arrived and calmly explained the situation, Zack Mullens, the "manager," rudely threatened to kick me out of the store. To make matters worse, as I was leaving, one of the employees even tried to intimidate me by staring me down. I’ve never experienced such disrespect from any business I’ve been loyal to.
I’ve spent over $60 every time I ordered from this location, but after this incident, I will NEVER order from Pizza Hut again unless they take proper action and reprimand this power-hungry "manager." Disrespecting loyal customers is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Left pizza hut and went to Domino's. You should do the same
Atmosphere: 1
Food: 1
Service: 1
It’s been years since I ordered from Pizza Hut so tonight I thought what the heck let’s order. To say it was absolutely disgusting is an understatement! I will never order from them again!! It was cold, hardly any cheese (even tho I ordered extra cheese) and just tasteless! What has happened to Pizza Hut..? It used to be so good.. ugh my homemade pizzas taste better than this. I feel sorry for the owner!!
Food: 1
Forgot drinks for the third time. Blamed DoorDash for error even though I ordered through their app. Phone number listed doesn’t go to their location but a call center.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Tried to make me pay for my order twice. When i called to have the problem fixed, they hung up on me.
Atmosphere: 1
Food: 1
Service: 1
This is THE WORST CUSTOMER SERVICE I have ever experienced......oh wait I was told I am no longer a customer so......"bye" they don't need me as a customer. Oh yeah the employee's name wad EMMA.
I went to this Pizza Hut in Winder after I got off work at 10:00 pm. I placed my order over the phone and specifically told them how I wanted my pizza and I needed very light cheese on my pizza because my husband don’t really like cheese that he likes just enough for the toppings to stay on . I also told them please make the pizza right because if it’s not done right I would have to get it done over. I got to the restaurant and the pizza was not ready and I had to wait 5 extra minutes for the pizza . When the pizza was ready he placed the pizza on the counter and I opened the box and the pizza looked like it had the same amount of cheese they put on a regular pizza. I looked at it and said oh my god.. the guy that called hisself Zack said what’s wrong I told him the pizza was not right that I told the person extra light cheese. He was smiling and said it’s nothing wrong with the pizza I told him my husband does not really like cheese that I need another pizza fixed and I should get the pizza made for having to wait another 15-20 minutes. He said no he is not giving me the pizza that he would make me another but he is only making it one more time and if the pizza is not right he is not making any more for me. I told him that’s fine and I asked him could I look at the pizza to make sure it was right before he placed it in the oven? He said yes and he let me see it. A customer was coming in and the customer asked the guy you are letting people see the pizzas now? And he said she is just being picky… a paying customer that asked for a pizza to be a certain way. I got very angry because why am I picky because I am a woman ?? Then when I told him I wanted my money back he started arguing with me about the pizza and called the police on me and told the police on the phone I was being ignorant….was it because I was a woman or because I was black?? Be careful coming here because they are quick to call the police on you even when they are disrespectful!!! And I called customer service to have corporate call me and no one has called yet. Pizza Hut have really went down with customer service!!
I am sad to give them a very POOR REVIEW. Delivery was poor she forgot our drinks, the manager didn't take responsibility and blamed door dash they use. I didn't order through door dash I ordered through the pizza hut app.
Ordered through the app, ended up getting delivered by a door dasher. Didn’t get my 2 liter that they charge almost $4 for. Called the dasher no answer from them. Called the store the person made excuses then told me I could go pick up my 2 liter. Did not offer to have it sent back out to me and was very unprofessional
Atmosphere: 1
Food: 3
Service: 1
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