The service here is average but I love the new Oreo Mega Stuf
Atmosphere: 4
Food: 5
Service: 2
Aaron Magley
Suddenly after years of late night/early morning visits, “the stores systems are updating and they can’t checkout customers for 1-2 hours”. The last two weeks it can be 10pm on a Friday or 3am on Tuesday and they claim to be doing system updates. Makes no sense whatsoever. 6 years and this is now an issue. Staff change on the night shift is a new coincidence also….
Lilian
This is the second time that I have placed an order online, show up and they have not started yet, tell them that I will be waiting for it in the car and 15 minutes later it is still not done. I end up having to stand in front of the counter and wait for it.It used to be good with the two young women that were here before.
Jessica Carmona
Very disappointed in the customer service and what I received. I paid five dollars for this scoop of ice cream. I could have went to the store and got a gallon of ice cream for that much. The lady taking the orders in the drive-through had a bad attitude. The only positive about my experience today was a very kind and smiley guy working the drive-thru window. This was my first experience with Baskin Robbins, and will probably be my last.
levi holcomb
Pretty good missing a star because only had 24 flavors not 31.
Rockyandrexforever
It took a while to wait for 1 ice cream.. total was 24 dollars for 4 cones. Never going back.
tay blanks
Tall light skin Girl in the curly red lace front was all on the phone touching the dirty doors with no gloves on. Very gross and unprofessional and can’t believe Baskin Robins has employees who doesn’t wear gloves while handling peoples’ foods. & There was a long line of customers and full staff yet no one was taking orders.
Larry Pool
Never order online THEY WILL SERVE YOU WHAT THEY WANT TO NOT WHAT YOU ORDERED!Why do that? some of us have nut allergies ! most horrible service I’ve encountered in some time
C. Christian
This location has been consistently inconsistent with product availability and executing orders which is a real let down. I
Andrew Sharkey
Unfortunately, we had a terrible experience there today. The good is that while we inspected the menu for 3 minutes, we had 4 reps that asked if we had been attended to.However, my wife's coffee tasted absolutely terrible. Also, there were grains at the bottom of the coffee. The food was okay. And the milkshake was only ~75% filled (see photo). When i picked it up, mildly shocked, glanced at my wife who was also a little surprised, and realized the employee was looking at me, the employee said "Do you want whip cream or something?" with an indignant tone as if i am inconveniencing her. Other employees also seemed in a bad mood today.I said "No thank you" and left. Its not worth it. That is my summary for this location "Not worth it."
Went through the drive through and ordered the VEGAN mint chocolate chunk because of an allergy and they gave me regular mint chocolate the girl taking our order was practically yelling at us to order while I was looking over the menu when I ask if they had any other PLANT BASED flavors she said no and gave us a non plant based one I came inside with it and was ignored by 4 employees then one girl with a shaved head finally came up and I told her I couldn’t eat that and it’s not what I ordered and just wanted a refund and they walked away and whispering with the headsets to two other girls I had two employees tell me that’s just “choc chunk” not “vegan mint chocolate” then one girl with curly hair literally said “this f*cling night” and the girl with the pink wig that took my order started sassing me saying that they didn’t have a vegan mint chocolate and I literally pointed to it and said please I just want a refund they ignored me and just scooped the nondairy one and tossed it over the counter instead of just refunding it. Genuinely never going here again if you have allergies it’s not safe and the employees do NOT care about your health.
David Till
Two double scoop cones were fantastic! However, I can't say the same for the six doughnuts I ordered to go after finishing the ice cream there. I caught the first mistake the lady made in trying to fill my order. Unfortunately, I didn't catch the second until I got home...and wasn't pleased. This worker needs to learn the name of the doughnuts they are selling, so that she can satisfactorily fill orders for future customers. This customer won't be returning.
Meagan Trostad
Good ice cream...poor service. Drive through person at the same time cashier 56419 worked must have been having an off night.
Ashley Covington
The guys here are awesome.. especially the late shift guys!! Keep it up...
The service here is average but I love the new Oreo Mega Stuf
Atmosphere: 4
Food: 5
Service: 2
Suddenly after years of late night/early morning visits, “the stores systems are updating and they can’t checkout customers for 1-2 hours”. The last two weeks it can be 10pm on a Friday or 3am on Tuesday and they claim to be doing system updates. Makes no sense whatsoever. 6 years and this is now an issue. Staff change on the night shift is a new coincidence also….
This is the second time that I have placed an order online, show up and they have not started yet, tell them that I will be waiting for it in the car and 15 minutes later it is still not done. I end up having to stand in front of the counter and wait for it.It used to be good with the two young women that were here before.
Very disappointed in the customer service and what I received. I paid five dollars for this scoop of ice cream. I could have went to the store and got a gallon of ice cream for that much. The lady taking the orders in the drive-through had a bad attitude. The only positive about my experience today was a very kind and smiley guy working the drive-thru window. This was my first experience with Baskin Robbins, and will probably be my last.
Pretty good missing a star because only had 24 flavors not 31.
It took a while to wait for 1 ice cream.. total was 24 dollars for 4 cones. Never going back.
Tall light skin Girl in the curly red lace front was all on the phone touching the dirty doors with no gloves on. Very gross and unprofessional and can’t believe Baskin Robins has employees who doesn’t wear gloves while handling peoples’ foods. & There was a long line of customers and full staff yet no one was taking orders.
Never order online THEY WILL SERVE YOU WHAT THEY WANT TO NOT WHAT YOU ORDERED!Why do that? some of us have nut allergies ! most horrible service I’ve encountered in some time
This location has been consistently inconsistent with product availability and executing orders which is a real let down. I
Unfortunately, we had a terrible experience there today. The good is that while we inspected the menu for 3 minutes, we had 4 reps that asked if we had been attended to.However, my wife's coffee tasted absolutely terrible. Also, there were grains at the bottom of the coffee. The food was okay. And the milkshake was only ~75% filled (see photo). When i picked it up, mildly shocked, glanced at my wife who was also a little surprised, and realized the employee was looking at me, the employee said "Do you want whip cream or something?" with an indignant tone as if i am inconveniencing her. Other employees also seemed in a bad mood today.I said "No thank you" and left. Its not worth it. That is my summary for this location "Not worth it."
Restaurantji Recommends
Went through the drive through and ordered the VEGAN mint chocolate chunk because of an allergy and they gave me regular mint chocolate the girl taking our order was practically yelling at us to order while I was looking over the menu when I ask if they had any other PLANT BASED flavors she said no and gave us a non plant based one I came inside with it and was ignored by 4 employees then one girl with a shaved head finally came up and I told her I couldn’t eat that and it’s not what I ordered and just wanted a refund and they walked away and whispering with the headsets to two other girls I had two employees tell me that’s just “choc chunk” not “vegan mint chocolate” then one girl with curly hair literally said “this f*cling night” and the girl with the pink wig that took my order started sassing me saying that they didn’t have a vegan mint chocolate and I literally pointed to it and said please I just want a refund they ignored me and just scooped the nondairy one and tossed it over the counter instead of just refunding it. Genuinely never going here again if you have allergies it’s not safe and the employees do NOT care about your health.
Two double scoop cones were fantastic! However, I can't say the same for the six doughnuts I ordered to go after finishing the ice cream there. I caught the first mistake the lady made in trying to fill my order. Unfortunately, I didn't catch the second until I got home...and wasn't pleased. This worker needs to learn the name of the doughnuts they are selling, so that she can satisfactorily fill orders for future customers. This customer won't be returning.
Good ice cream...poor service. Drive through person at the same time cashier 56419 worked must have been having an off night.
The guys here are awesome.. especially the late shift guys!! Keep it up...
Great service