Cleanliness was the most noticeable thing on the visit today. The bathroom was as slick as an ice skating rink. The garbage was full and the floor was gross in the lobby. They did all come out and attempt to clean the lobby, but didn’t do the bathroom, trash, or even sweep the floor well. Our food took forever to get even though we were the only order they were making. They seemed to be more interested in personal conversations. When we did get our food, the burgers were pretty much room temperature…but the fries were nice and hot. And I will say that our order is a little out of the ordinary, but nothing crazy…it never takes that long…it was twice what it normally takes when there are other orders being made. We’ve eaten at this location many times over the last 5 years and it’s USUALLY better than today. I mean one guy had his pants hanging completely under his butt…I mean I realize that’s a thing that teenagers do, but at a place that serves food? This is clearly a management issue. My local Burger King has maybe been as bad as this Five Guys was today like once and I pay half the price for it. Granted, even a warm Five Guys burger is better than a hot BK one. Last, I should note that this isn’t the only visit that has been disappointing to us. My favorite was a few years ago, but I placed a to go order and when I get back to my car I opened my burger and find that they forgot one of the ingredients that I ordered…the 2 pieces of meat! I strongly suggest anyone looking for a Five Guys fix to go to the Canton location or the Dawsonville one…those are always on point.
Atmosphere: 1
Food: 2
Service: 1
blair s metz
What can you say, quality hamburger, cooked to perfection, served exactly as requested. Just what I wanted. But, $11+ for a burger? No fries, no drink, just a burger. Not likely a repeat customer here.
Food: 5
Service: 5
Christen Weitz
The food was great and the price is pretty good. It was fairly fast service.
Atmosphere: 4
Food: 5
Service: 5
Mike Taylor
Dunno why this one is more expensive than other 5 guys but still good. Only reason they got a three.
Atmosphere: 5
Food: 5
Service: 5
demvree
Came here on my break at the mall, because everywhere was super busy but the service was incredibly nice (thank you lily, she was so sweet) and my food came out so quickly !!!!
John Rogers
People behind the counter were great! Shrinkflation is or seems to be a problem. Well, I guess it's inflation too because $10 for a supposedly 3.5 oz patty 😳.
I noticed your reply, which looks more like an auto reply since it's the same message on almost every negative review.
Atmosphere: 5
Food: 3
Service: 5
다화DaHwa
It’s delicious anytime 👍🏻
Atmosphere: 5
Food: 5
Service: 5
Teiara Peterson
Best service, best employees, extremely clean !
Atmosphere: 5
Food: 5
Service: 5
Vlad Criznic
Always a safe option when it comes to burgers!
Atmosphere: 2
Food: 5
Service: 5
Randy Lawrence
One star because of the pricing for an average hamburger. Two stars for the loud music. I had to go outside so I can hear myself think. Service was fine because I was the only one there for lunch on a Friday. Probably because of the pricing.
I used to like Five Guys, and I still do like their hamburgers. They're just not worth $15! It wasn't very long ago that we got fries and a drink with it for less than that. You'd think they'd at least give a small fry complimentary for all these $15 hamburgers.
So many places more than I can get a better meal for $15! Just thought I would try them again, as I had extra time to burn yesterday. I don't think I'll ever go back.
Top quality food .. 1000 time's better than the .. Notta booger down the way ..
Freah made ..very enormous portion of the fresh cut fries 🍟
Atmosphere: 4
Food: 5
Service: 4
Shelley/Bruce Zimmerman
Alright, Five Guys, let’s have a heart-to-heart, with a side of fries and a sprinkle of sass. This music’s cranked up so loud it’s like I’m dining in the middle of a rock concert—my burger’s vibrating more than my phone on a group chat! And this crew? Bless their hearts, they’re having the time of their lives, turning the grill into their personal dance floor. But here’s the thing: I’ve been loyal to this spot for *five years*, and lately, it’s like the quality took a vacation to Party Town.
Take tonight, for example. We ordered two measly burgers—nothing fancy, just the usual. But somehow, it’s like the order got lost in a game of telephone. First try? Total mix-up. Second try? Still wrong, but we just sighed and accepted it like parents too tired to argue with a toddler. This isn’t a one-time oopsie; it’s been a downward slide for months.
Five Guys, you’re better than this! Let’s turn down the tunes and turn up the focus. Bring back the seasoned pros who know how to sling burgers with precision, not this party crew who’s more about vibes than getting the order right. Get it together
Atmosphere: 2
Food: 3
Service: 3
Curtis Meyers
Burgers were thin and dried out. Didn’t get as many fries as in the past. Very disappointed in the quality of the food. After looking online I see 5 Guys changed to pre-made patties. I’m paying a premium price and expect at least middle of the road quality but this bottom of the barrel. This was more like McDonald’s quality at best. I won’t be back……
Atmosphere: 3
Food: 1
Service: 4
Tina Dougherty
Best burgers and friendly staff. Love how all toppings are complimentary even in their shakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style, Bacon Burger
Randy Wischmann
Special was a patty melt. It was just a hamburger with cheese and the bun was turned inside out. What a joke!
Cleanliness was the most noticeable thing on the visit today. The bathroom was as slick as an ice skating rink. The garbage was full and the floor was gross in the lobby. They did all come out and attempt to clean the lobby, but didn’t do the bathroom, trash, or even sweep the floor well.
Our food took forever to get even though we were the only order they were making. They seemed to be more interested in personal conversations. When we did get our food, the burgers were pretty much room temperature…but the fries were nice and hot.
And I will say that our order is a little out of the ordinary, but nothing crazy…it never takes that long…it was twice what it normally takes when there are other orders being made.
We’ve eaten at this location many times over the last 5 years and it’s USUALLY better than today. I mean one guy had his pants hanging completely under his butt…I mean I realize that’s a thing that teenagers do, but at a place that serves food?
This is clearly a management issue.
My local Burger King has maybe been as bad as this Five Guys was today like once and I pay half the price for it. Granted, even a warm Five Guys burger is better than a hot BK one.
Last, I should note that this isn’t the only visit that has been disappointing to us. My favorite was a few years ago, but I placed a to go order and when I get back to my car I opened my burger and find that they forgot one of the ingredients that I ordered…the 2 pieces of meat!
I strongly suggest anyone looking for a Five Guys fix to go to the Canton location or the Dawsonville one…those are always on point.
Atmosphere: 1
Food: 2
Service: 1
What can you say, quality hamburger, cooked to perfection, served exactly as requested. Just what I wanted. But, $11+ for a burger? No fries, no drink, just a burger. Not likely a repeat customer here.
Food: 5
Service: 5
The food was great and the price is pretty good. It was fairly fast service.
Atmosphere: 4
Food: 5
Service: 5
Dunno why this one is more expensive than other 5 guys but still good. Only reason they got a three.
Atmosphere: 5
Food: 5
Service: 5
Came here on my break at the mall, because everywhere was super busy but the service was incredibly nice (thank you lily, she was so sweet) and my food came out so quickly !!!!
People behind the counter were great! Shrinkflation is or seems to be a problem. Well, I guess it's inflation too because $10 for a supposedly 3.5 oz patty 😳.
I noticed your reply, which looks more like an auto reply since it's the same message on almost every negative review.
Atmosphere: 5
Food: 3
Service: 5
It’s delicious anytime 👍🏻
Atmosphere: 5
Food: 5
Service: 5
Best service, best employees, extremely clean !
Atmosphere: 5
Food: 5
Service: 5
Always a safe option when it comes to burgers!
Atmosphere: 2
Food: 5
Service: 5
One star because of the pricing for an average hamburger.
Two stars for the loud music. I had to go outside so I can hear myself think. Service was fine because I was the only one there for lunch on a Friday. Probably because of the pricing.
I used to like Five Guys, and I still do like their hamburgers. They're just not worth $15! It wasn't very long ago that we got fries and a drink with it for less than that. You'd think they'd at least give a small fry complimentary for all these $15 hamburgers.
So many places more than I can get a better meal for $15! Just thought I would try them again, as I had extra time to burn yesterday. I don't think I'll ever go back.
Atmosphere: 2
Food: 3
Service: 5
Restaurantji Recommends
Top quality food ..
1000 time's better than the ..
Notta booger down the way ..
Freah made ..very enormous portion of the fresh cut fries 🍟
Atmosphere: 4
Food: 5
Service: 4
Alright, Five Guys, let’s have a heart-to-heart, with a side of fries and a sprinkle of sass. This music’s cranked up so loud it’s like I’m dining in the middle of a rock concert—my burger’s vibrating more than my phone on a group chat! And this crew? Bless their hearts, they’re having the time of their lives, turning the grill into their personal dance floor. But here’s the thing: I’ve been loyal to this spot for *five years*, and lately, it’s like the quality took a vacation to Party Town.
Take tonight, for example. We ordered two measly burgers—nothing fancy, just the usual. But somehow, it’s like the order got lost in a game of telephone. First try? Total mix-up. Second try? Still wrong, but we just sighed and accepted it like parents too tired to argue with a toddler. This isn’t a one-time oopsie; it’s been a downward slide for months.
Five Guys, you’re better than this! Let’s turn down the tunes and turn up the focus. Bring back the seasoned pros who know how to sling burgers with precision, not this party crew who’s more about vibes than getting the order right. Get it together
Atmosphere: 2
Food: 3
Service: 3
Burgers were thin and dried out. Didn’t get as many fries as in the past. Very disappointed in the quality of the food. After looking online I see 5 Guys changed to pre-made patties. I’m paying a premium price and expect at least middle of the road quality but this bottom of the barrel. This was more like McDonald’s quality at best. I won’t be back……
Atmosphere: 3
Food: 1
Service: 4
Best burgers and friendly staff. Love how all toppings are complimentary even in their shakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style, Bacon Burger
Special was a patty melt. It was just a hamburger with cheese and the bun was turned inside out. What a joke!
Atmosphere: 4
Food: 2
Service: 4
Loading...