I went in the Woodstock store today with my two young children 8 & 5. It was about 5:15ish and I ordered to kids plain slims - only meat and cheese for the kids and two sandwiches for myself and my friend - as well as chips and bottle of water and soda for kids nothing for me. When I paid there was one other family in the restaurant and a line of cars in the drive through. We paid and sat down and my kids ate their chips..then after 15 mins I’ve noticed about 7 cars get served through drive thru but my kids meals aren’t even started…so I go to ask and a woman aggressively says “you’re coming - I’m short staffed” but I didn’t say anything…so I said fine then walked to the counter to ask atleast for the cup and water since my kids are just sitting waiting - and the same woman came over and got aggressive again and said “she’s not even supposed to be here” and told me to “just be patient”….that was rude af and I’m not in the mood for this but I don’t want to fight so I took a breathe and asked for a refund - but offered to pay for the chips…the woman is now in a huff and the other two gentlemen are just watching her now berate me in front of my children and only rang up the chips - but refused to give me a receipt for the refund…I asked when it will hit and she said prob tomorrow…and I asked for her name - to say who do I say helped me if it doesn’t go back through since you won’t provide a receipt- so then she began taunting me saying “what are you going to do, complain” so I responded no - but now I’m pretty pissed I’ve been yelled at in this restaurant now by this angry woman and I’m done. I asked what is her problem and why is she so aggressive and hostile - so she started yelling and said get out of her store.
Then I said I’d gladly leave and she told me to “yea get out and call corporate I don’t care”
I own a small business in the shopping center down the street on that road. I actually just purchased it and we’re doing a lot of community involvement with other businesses and JJ has been my kids favorite place so I had intended on seeing about a marketing partnership…however I will not be doing that now and to be honest I am done eating at Jimmy John’s.
You can check the tape but that manager woman was aggressive, hostile and just rude. Going to be sharing this experience with ALL of my customers going forward fyi - it’s a small community so word will travel.
Anyways - thanks to that store for ruining the sandwich shop experience there for me and my kids and for berating me in front of them. And I know she doesn’t care about customer satisfaction- but fyi even my 5 year old son when we left and he said “she was not nice daddy…I don’t like Jimmy John’s anymore”. Kids are perceptive.
Eat here at your own risk. Not a pleasant experience at all.
Atmosphere: 1
Service: 1
jeremy davis
This is the first time I’ve gotten sick bc of this chain and it’s the last time
Atmosphere: 1
Food: 1
Service: 1
Jim Axelsson
They’re always nice people/kids BUT every single time for well over a year it’s been Really Freaky Slow, not Freaky Fast. Even when I try to order online before I left the house, still it just took 30 minutes from when the order was placed (for one single sandwich). Pick a different Jimmy John’s like the one by 575 (and save yourself 27 minutes) or even Publix subs right next door which would be faster and more tasty.
Updated: just read all the other reviews. It appears the owners are well aware and it’s a chronic problem. They have done nothing to correct it and only post a form response to each review. There is a consistent pattern.
Atmosphere: 4
Food: 2
Service: 1
CaptainRon B
If you choose to dine- In at this JJ location… don’t bother. They only care about drive through and take out orders as their top priority. You will be invisible.
Atmosphere: 1
Service: 1
Lindsay Ellis
Is it me or has the service been extremely slow lately- I’ve gone through drive thru, ordered delivery, and gone in in the last 3 weeks and I feel like freaky fast just turned into freakishly slow. And my bread has been hard on the bottom the last 2 times. Order time 1:08 it is 1:44 still no food. I live 3 minutes from the place. 1:55 order arrived. This is this locations new norm. Something has seriously changed in the last 6 months with this location.
And (Owner) that responded below- your link doesn’t work. Consider the above your review to use as feedback.
Food: 2
Service: 2
Lo Latimer
THE WORST LITERALLY TOOK OVER A HOUR TO GET A LITTLE JOHN AND A BAG OF CHIPS! SECOND TIME THIS HAS HAPPENED, I WILL NOT BE ORDERING FROM HERE
Atmosphere: 1
Food: 1
Service: 1
Sam Garrett
Very yummy!!!
Atmosphere: 5
Food: 5
Service: 5
K Torrey
Freaky slow
Iowa Joe
Honestly, I didn't get a chance to try their food. I stopped in today and asked if they had hot sandwiches. I was interested in an Italian sub and one of their new chicken subs. They told me they didn't do hot subs. I left and went to Publix instead.
i love jimmy johns and wanted a good sandwich before my shift and i could shower. I ordered at 1:26pm and then at 1:33 i got a call that they ran out of my bread u wanted. that’s fine i’ve been in service industry all my life i get it. Then, it’s been 40min and still no sandwiches. We live 8min away from store and were wondering what was up. The manager let us know on the phone that they only had one driver that was on 4 order at the same time. My girlfriend is also a delivery driver and we totally understand. He told us it would be on the way soon. Then, another 25min goes by so we call again (which is so embarrassing but i wanted to see family in town on my way to work so i wanted to know if that was possible) and the manager says he has no way of letting us know how much longer it will be and told us we had a $10 reward that is only redeemable by calling through the store to order. That was nice but I still want my sandwiches. It’s now 2:45 and my 80 year old neighbor comes slowly across the street to bring me our sandwiches. I thanked him profusely and cried because he had to walk so far for jimmy johns mistake. the last 2 times we ordered delivery to our home it was flawless, and im fine with a wait. However, if it’s going to take over a hour fulfill a delivery order 8minutes away, there should be a way to communicate that beforehand. i’ll just pick it up myself next time :/
Food: 3
Service: 1
Scott Capilouto
Horrible online experience. Waited 20 min for order and then asked about my order and was told I have to alert the staff that I am here for my order. I watched other orders including a customer who walked in made before mine. I will no longer be eating at Jimmy John’s. And added review to Jimmy's Johns website, and not surprisingly I never heard back from anyone. Done Done!!
Atmosphere: 1
Food: 3
Service: 1
Tammy Nobert
Once again you didn't disappoint Woodstock location. This is the 3rd time in a row I received a sandwich not the way it was ordered. Won't be back for a next time!
Janet Fotey
Always delicious and fresh!Pickles were a little soft thistime.
Atmosphere: 5
Food: 5
Service: 5
Sarah Binns
Literally a life changing sandwich. What are you waiting for? The time is now.
Kid-friendliness: Their wraps and sandwiches changed my picky eater to a JJ obsessed toddler.
I went in the Woodstock store today with my two young children 8 & 5. It was about 5:15ish and I ordered to kids plain slims - only meat and cheese for the kids and two sandwiches for myself and my friend - as well as chips and bottle of water and soda for kids nothing for me. When I paid there was one other family in the restaurant and a line of cars in the drive through.
We paid and sat down and my kids ate their chips..then after 15 mins I’ve noticed about 7 cars get served through drive thru but my kids meals aren’t even started…so I go to ask and a woman aggressively says “you’re coming - I’m short staffed” but I didn’t say anything…so I said fine then walked to the counter to ask atleast for the cup and water since my kids are just sitting waiting - and the same woman came over and got aggressive again and said “she’s not even supposed to be here” and told me to “just be patient”….that was rude af and I’m not in the mood for this but I don’t want to fight so I took a breathe and asked for a refund - but offered to pay for the chips…the woman is now in a huff and the other two gentlemen are just watching her now berate me in front of my children and only rang up the chips - but refused to give me a receipt for the refund…I asked when it will hit and she said prob tomorrow…and I asked for her name - to say who do I say helped me if it doesn’t go back through since you won’t provide a receipt- so then she began taunting me saying “what are you going to do, complain” so I responded no - but now I’m pretty pissed I’ve been yelled at in this restaurant now by this angry woman and I’m done. I asked what is her problem and why is she so aggressive and hostile - so she started yelling and said get out of her store.
Then I said I’d gladly leave and she told me to “yea get out and call corporate I don’t care”
I own a small business in the shopping center down the street on that road. I actually just purchased it and we’re doing a lot of community involvement with other businesses and JJ has been my kids favorite place so I had intended on seeing about a marketing partnership…however I will not be doing that now and to be honest I am done eating at Jimmy John’s.
You can check the tape but that manager woman was aggressive, hostile and just rude. Going to be sharing this experience with ALL of my customers going forward fyi - it’s a small community so word will travel.
Anyways - thanks to that store for ruining the sandwich shop experience there for me and my kids and for berating me in front of them. And I know she doesn’t care about customer satisfaction- but fyi even my 5 year old son when we left and he said “she was not nice daddy…I don’t like Jimmy John’s anymore”. Kids are perceptive.
Eat here at your own risk. Not a pleasant experience at all.
Atmosphere: 1
Service: 1
This is the first time I’ve gotten sick bc of this chain and it’s the last time
Atmosphere: 1
Food: 1
Service: 1
They’re always nice people/kids BUT every single time for well over a year it’s been Really Freaky Slow, not Freaky Fast. Even when I try to order online before I left the house, still it just took 30 minutes from when the order was placed (for one single sandwich). Pick a different Jimmy John’s like the one by 575 (and save yourself 27 minutes) or even Publix subs right next door which would be faster and more tasty.
Updated: just read all the other reviews. It appears the owners are well aware and it’s a chronic problem. They have done nothing to correct it and only post a form response to each review. There is a consistent pattern.
Atmosphere: 4
Food: 2
Service: 1
If you choose to dine- In at this JJ location… don’t bother. They only care about drive through and take out orders as their top priority. You will be invisible.
Atmosphere: 1
Service: 1
Is it me or has the service been extremely slow lately- I’ve gone through drive thru, ordered delivery, and gone in in the last 3 weeks and I feel like freaky fast just turned into freakishly slow. And my bread has been hard on the bottom the last 2 times. Order time 1:08 it is 1:44 still no food. I live 3 minutes from the place. 1:55 order arrived. This is this locations new norm.
Something has seriously changed in the last 6 months with this location.
And (Owner) that responded below- your link doesn’t work. Consider the above your review to use as feedback.
Food: 2
Service: 2
THE WORST LITERALLY TOOK OVER A HOUR TO GET A LITTLE JOHN AND A BAG OF CHIPS! SECOND TIME THIS HAS HAPPENED, I WILL NOT BE ORDERING FROM HERE
Atmosphere: 1
Food: 1
Service: 1
Very yummy!!!
Atmosphere: 5
Food: 5
Service: 5
Freaky slow
Honestly, I didn't get a chance to try their food. I stopped in today and asked if they had hot sandwiches. I was interested in an Italian sub and one of their new chicken subs. They told me they didn't do hot subs. I left and went to Publix instead.
Atmosphere: 3
Food: 3
Service: 3
Always accurate with my custom orders
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
i love jimmy johns and wanted a good sandwich before my shift and i could shower. I ordered at 1:26pm and then at 1:33 i got a call that they ran out of my bread u wanted. that’s fine i’ve been in service industry all my life i get it. Then, it’s been 40min and still no sandwiches. We live 8min away from store and were wondering what was up. The manager let us know on the phone that they only had one driver that was on 4 order at the same time. My girlfriend is also a delivery driver and we totally understand. He told us it would be on the way soon. Then, another 25min goes by so we call again (which is so embarrassing but i wanted to see family in town on my way to work so i wanted to know if that was possible) and the manager says he has no way of letting us know how much longer it will be and told us we had a $10 reward that is only redeemable by calling through the store to order. That was nice but I still want my sandwiches. It’s now 2:45 and my 80 year old neighbor comes slowly across the street to bring me our sandwiches. I thanked him profusely and cried because he had to walk so far for jimmy johns mistake. the last 2 times we ordered delivery to our home it was flawless, and im fine with a wait. However, if it’s going to take over a hour fulfill a delivery order 8minutes away, there should be a way to communicate that beforehand. i’ll just pick it up myself next time :/
Food: 3
Service: 1
Horrible online experience. Waited 20 min for order and then asked about my order and was told I have to alert the staff that I am here for my order. I watched other orders including a customer who walked in made before mine. I will no longer be eating at Jimmy John’s. And added review to Jimmy's Johns website, and not surprisingly I never heard back from anyone. Done Done!!
Atmosphere: 1
Food: 3
Service: 1
Once again you didn't disappoint Woodstock location. This is the 3rd time in a row I received a sandwich not the way it was ordered. Won't be back for a next time!
Always delicious and fresh!Pickles were a little soft thistime.
Atmosphere: 5
Food: 5
Service: 5
Literally a life changing sandwich. What are you waiting for? The time is now.
Kid-friendliness: Their wraps and sandwiches changed my picky eater to a JJ obsessed toddler.
Atmosphere: 5
Food: 5
Service: 5
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