This is a huge Kroger at Town Lake. They are very clean, and they have a pharmacy but no inside bank. Their produce, deli, bakery, and other sections are big. Since I'm not familiar with this Kroger branch, it took me a while to find the items that I was looking for. There were no alive cashiers, but there was a nice attendant who was assisting customers. I just feel that I make so many purchases at Kroger stores that I would like the "human touch" since I'm not working there.
Alexis W.
Ordered groceries to pick up. Made the mistake of getting fresh produce. Apples were rotten. Green pepper had soft mushy spots. They didn't even try to look at the produce to see if it was good. If your order groceries, don't get fresh produce.
Shad T.
I have been shopping at the Towne Lake store for 20 years, and the service has deteriorated in the last few years. The last straw was when I went with my granddaughter, this past week-end. I went to the self check out, after paying with my card I dropped it and it went under the equipment. I am 76 years old and I cannot get on the floor to look for the card. My granddaughter was waiting for me in the check out area, I called her over to help me. Within seconds a Kroger employee I think it was a supervisor was telling me there are people waiting and I needed to go to customer service, never offering to help or asking what I needed. Along with the high price for the bread I use and no more Thomas Whole Wheat Bagels this is just making me sad that my favorite store is becoming my least favorite one.
Victor T.
Trip to grocery store shouldn't be full of drama, stress or bad customer service. Spilled soda on floor, employees try their best to ignore you when asking where items are. I'm normally a very calm and a understanding person but as I was checking out today however, A cashier named Patrick shows a lot of aggression towards his co-workers yelling at them for no apparent reason and than pointed his anger towards me while I said nothing to him and was just trying to pay for my groceries. I remained calm than he kept yelled at me and rudely and obnoxiously asked me to show my ID for the alcohol, I handed him my ID while he's constantly repeating, "hand me Your ID" multiple time as he sees me reach for my wallet to pull it out. When Patrick sees my vertical ID, he than has a nuclear melt down and starts accusing me of being underage while I am 22 years old... he aggressively demands his co-worker to check my id, but it turned out to be real... he continued having a bad attitude even when there was a line of customers behind me. Management should consider hiring real employees, instead of half baked or rotten ones like Patrick. Also there should not be tension between employees in the work area, very unprofessional. You get better customer service at Walmart.
Tammy S.
I never shop at Kroger for this one reason!!! I had to stop at this location to grab 2 things.Every Kroger Ive been in has horrible fruits and vegetables.I needed some lemons and a few dinner items. This location was on my way home so I decided to try it.I went straight to the lemons. They inly had probably 20 of them. When I reached for a lemon there was one in the pile that was so rotten it had bugs in it and fruit flies flying around it!!! It was absolutely disgusting!!To top it off a employee was 2 ft away from it restocking another item!!!Kroger get ur shit together!!!! The store was in disarray.Only one cashier .I walked out..... the health dept should shit them down!
Chuck S.
Today I was searching for a specific produce--Nappa Cabbage--and could not find it. A young woman was setting out some other items and I asked her if she knew if they carried it. Joycelynn (sorry if I got the spelling wrong) immediately said she knew where they had some and went into the back room to get some for me. This is the kind of service I love to see.
Stacey Maloney Zazzara
I went today and genuinely felt sorry for the employees. There were only 2 lanes open with cashiers and NO baggers. I bagged my own groceries too! My total was a little over $300 and I asked the boy at the register where are all your people? This girl piped in and said they did not schedule enough help! I went to management and told them they should be ashamed of which the manager on duty said we have high turnover! I’m like so basically nothing will change. He said no but have a great Christmas. #publixisawesome
R8271FNjennifero
This will be the last time I go to this location!!! Over the last four years, I have watched their portions get smaller and smaller. Today's meal was ridiculous and there was a short, dark hair in my salad (I have long blonde hair, so I know it isn't mine). There was an inch gap between the top of the food and container. The dressing was slightly over the half-way mark. This was in no way, shape, or form a meal worth $14.81.
Nicole Rapplean
It’s Saturday morning and they literally have one line open. People standing around everywhere with full carts trying to pay. This is why I normally go to Publix. See you next Thanksgiving Kroger.
Christine G.
I have shopped at this Kroger for years....no more, though. The fruit and meat selection is subpar. I started doing clicklist and for the last 6 months at least 1x a mth, items are missing from my order. No more. I'll pay the extra and drive further up the interstate or go to Publix. Disappointing
Zero effort with Passover this year. First time in 20+ years this Kroger didn't even have a section for it. Very disappointed. Even the weekly ad seemed to forget about it this year. Publix, here we come.
Leslie J.
I prefer this Kroger over the Acworth 92 location. This location is much nicer and has more stuff then the Acworth location. Although it's always pa Jed it seems no matter what time you go. Every time I do a online order for pick up something Is wrong about it. Some times they charge me for the wrong things. For instance I wanted Sumo oranges and they are $2 each usually they aren't cheap so the person who prepared my order gives me navel oranges and charges me the sumo price I didn't noticed until I got home. I also got something I didn't order but wasn't charged for, this tells me someone was missing their hot dog buns. They also say they are out of stuff when they aren't. (I go inside and check for myself to make sure ) this happens ALL the time. It's aggravating. So my main complaint is the curb side pick up staff isn't great. The stores too crowded.
Tim L.
I shop here frequently but cringe when I have to go to the deli department. There is never anyone out front ready to help you. And there could be five Kroger employees including managers working or milling around in the store around the deli department and see me standing there forever. Do you think one of those employees could at least go get someone? Absolutely not. At least put a bell on the counter or something. This will Make me shop elsewhere.
Kelli Icard
Please clean the bathrooms! Better yet, renovate them! Have been disgusting for years.
Luani S. D.
Customer service closing at 4pm on a Thursday? Unfortunately this was a major inconvenience.
This is a huge Kroger at Town Lake. They are very clean, and they have a pharmacy but no inside bank. Their produce, deli, bakery, and other sections are big. Since I'm not familiar with this Kroger branch, it took me a while to find the items that I was looking for. There were no alive cashiers, but there was a nice attendant who was assisting customers. I just feel that I make so many purchases at Kroger stores that I would like the "human touch" since I'm not working there.
Ordered groceries to pick up. Made the mistake of getting fresh produce. Apples were rotten. Green pepper had soft mushy spots. They didn't even try to look at the produce to see if it was good. If your order groceries, don't get fresh produce.
I have been shopping at the Towne Lake store for 20 years, and the service has deteriorated in the last few years. The last straw was when I went with my granddaughter, this past week-end. I went to the self check out, after paying with my card I dropped it and it went under the equipment. I am 76 years old and I cannot get on the floor to look for the card. My granddaughter was waiting for me in the check out area, I called her over to help me. Within seconds a Kroger employee I think it was a supervisor was telling me there are people waiting and I needed to go to customer service, never offering to help or asking what I needed. Along with the high price for the bread I use and no more Thomas Whole Wheat Bagels this is just making me sad that my favorite store is becoming my least favorite one.
Trip to grocery store shouldn't be full of drama, stress or bad customer service. Spilled soda on floor, employees try their best to ignore you when asking where items are. I'm normally a very calm and a understanding person but as I was checking out today however, A cashier named Patrick shows a lot of aggression towards his co-workers yelling at them for no apparent reason and than pointed his anger towards me while I said nothing to him and was just trying to pay for my groceries. I remained calm than he kept yelled at me and rudely and obnoxiously asked me to show my ID for the alcohol, I handed him my ID while he's constantly repeating, "hand me Your ID" multiple time as he sees me reach for my wallet to pull it out. When Patrick sees my vertical ID, he than has a nuclear melt down and starts accusing me of being underage while I am 22 years old... he aggressively demands his co-worker to check my id, but it turned out to be real... he continued having a bad attitude even when there was a line of customers behind me. Management should consider hiring real employees, instead of half baked or rotten ones like Patrick. Also there should not be tension between employees in the work area, very unprofessional. You get better customer service at Walmart.
I never shop at Kroger for this one reason!!! I had to stop at this location to grab 2 things.Every Kroger Ive been in has horrible fruits and vegetables.I needed some lemons and a few dinner items. This location was on my way home so I decided to try it.I went straight to the lemons. They inly had probably 20 of them. When I reached for a lemon there was one in the pile that was so rotten it had bugs in it and fruit flies flying around it!!! It was absolutely disgusting!!To top it off a employee was 2 ft away from it restocking another item!!!Kroger get ur shit together!!!! The store was in disarray.Only one cashier .I walked out..... the health dept should shit them down!
Today I was searching for a specific produce--Nappa Cabbage--and could not find it. A young woman was setting out some other items and I asked her if she knew if they carried it. Joycelynn (sorry if I got the spelling wrong) immediately said she knew where they had some and went into the back room to get some for me. This is the kind of service I love to see.
I went today and genuinely felt sorry for the employees. There were only 2 lanes open with cashiers and NO baggers. I bagged my own groceries too! My total was a little over $300 and I asked the boy at the register where are all your people? This girl piped in and said they did not schedule enough help! I went to management and told them they should be ashamed of which the manager on duty said we have high turnover! I’m like so basically nothing will change. He said no but have a great Christmas. #publixisawesome
This will be the last time I go to this location!!! Over the last four years, I have watched their portions get smaller and smaller. Today's meal was ridiculous and there was a short, dark hair in my salad (I have long blonde hair, so I know it isn't mine). There was an inch gap between the top of the food and container. The dressing was slightly over the half-way mark. This was in no way, shape, or form a meal worth $14.81.
It’s Saturday morning and they literally have one line open. People standing around everywhere with full carts trying to pay. This is why I normally go to Publix. See you next Thanksgiving Kroger.
I have shopped at this Kroger for years....no more, though. The fruit and meat selection is subpar. I started doing clicklist and for the last 6 months at least 1x a mth, items are missing from my order. No more. I'll pay the extra and drive further up the interstate or go to Publix. Disappointing
Restaurantji Recommends
Zero effort with Passover this year. First time in 20+ years this Kroger didn't even have a section for it. Very disappointed. Even the weekly ad seemed to forget about it this year. Publix, here we come.
I prefer this Kroger over the Acworth 92 location. This location is much nicer and has more stuff then the Acworth location. Although it's always pa Jed it seems no matter what time you go. Every time I do a online order for pick up something Is wrong about it. Some times they charge me for the wrong things. For instance I wanted Sumo oranges and they are $2 each usually they aren't cheap so the person who prepared my order gives me navel oranges and charges me the sumo price I didn't noticed until I got home. I also got something I didn't order but wasn't charged for, this tells me someone was missing their hot dog buns. They also say they are out of stuff when they aren't. (I go inside and check for myself to make sure ) this happens ALL the time. It's aggravating. So my main complaint is the curb side pick up staff isn't great. The stores too crowded.
I shop here frequently but cringe when I have to go to the deli department. There is never anyone out front ready to help you. And there could be five Kroger employees including managers working or milling around in the store around the deli department and see me standing there forever. Do you think one of those employees could at least go get someone? Absolutely not. At least put a bell on the counter or something. This will Make me shop elsewhere.
Please clean the bathrooms! Better yet, renovate them! Have been disgusting for years.
Customer service closing at 4pm on a Thursday? Unfortunately this was a major inconvenience.