This particular location is hit or miss. Just depends on what day and what time.
Atmosphere: 3
Food: 3
Service: 3
Danny Gonzalez
My experience was frustrating and disappointing.
At approximately 11:35 PM, we arrived at the drive-thru and waited for five minutes without any acknowledgment or response, despite there being only one car receiving its order. At 11:41 PM, a young employee with red hair informed us that they were only accepting online orders. I told him we would place our order online, and we began doing so.
However, just one minute later, another employee—a man with dreadlocks in a ponytail—told us they were short-staffed and that the location was closed. This was 25 minutes before the official closing time. When we expressed our dissatisfaction, he responded dismissively, saying, “It is what it is” and that he didn’t care.
This experience reflects extremely poor customer service. Not only were we denied service well before closing time, but the dismissive attitude of the staff was unacceptable. Customers should not be treated this way under any circumstances.
Atmosphere: 1
Food: 1
Service: 1
J E
Food was good but the customer service was awful. The cashier is rude and so is the girl at the food window. Also I should not have to ask for chili seasoning so I don’t appreciate not receiving any with my order.
Food: 5
Service: 1
Cody
I used to go to this Wendy's a lot, since it's only 5 mins down the street. However it's become more and more of a last resort stop, as the place has really just gone down hill. The employees are rude, no matter how cordial you are with them. They cut you off while your ordering, tell you to pull up and get mad when you try to finish giving the order at the window that they prevented you from ordering. Asking for anything at the window(napkins, straws that weren't included, etc) gets met with groans and eye rolls. The last few times I've been there the food was not very good either.. cold, burnt to a crisp fries that were put in bag upside down so they just go everywhere. Cold nuggets.. everytime I've gone there o know the employees are gonna have an attitude and be rude and I can get passed that, as I've come to expect it at this location. But when they treat you like trash, and the food is disgustingly cold, there's really no point to spend your money their, especially since they just raised their prices.
Edit* Coming back 2 years later to say my previous review still stands, however the customer service has gotten worse. The same heavy-set woman that prompted my disgust with the customer service is still at this location. I don't know if the woman is a manager (which would speak poorly of the entire franchise) or something, but I'm shocked her poor attitude and outright hostility has been tolerated all this time. Slamming drive thru window open and close and doesn't speak a word or communicate at all, just glares at you with contempt and disgust. The only reason I could bite my tongue to her hostility was the thought that perhaps she has severe Asperger's syndrome or something. She is not fit for any public facing position.
Atmosphere: 1
Food: 2
Service: 1
Debbie Karai
Emily was super kind and sweet. The food was fresh
Atmosphere: 4
Food: 4
Service: 5
Adam _
Best Wendy's experience I have had in years! Drive through was fast. People were courteous. Order was correct. The food was put together perfectly. The fries were crispy. ? nothing could have been done better.
Atmosphere: 5
Food: 5
Service: 5
Leila Wilson
The establishment provided exceptional French fries, surpassing any other Wendy's restaurant I have visited. Their customer service was exemplary. The mobile application offers enticing promotions and opportunities to earn complimentary meals, which I find highly advantageous.
Parking: Ample parking is available.
Wheelchair accessibility: The facility is wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 PC Chicken Nuggets, Jr Bacon Cheeseburger
Darrell Goldfine
Super fast line Amazing employees It's Wendy's..always delicious
Atmosphere: 5
Food: 5
Service: 5
Gabriela Nichols
very friendly employee served us, didn’t get her name but she was extremely attentive & polite. clean environment. food was good, was warm and crispy so you know it was fresh. overall i’ve only had good experiences here!
It was a hot day we stopped for a bite and a cool drink at Wendy's it was clean relaxed the young woman at the counter was so nice and extremely helpful...fun time..
Atmosphere: 5
Food: 5
Service: 5
MOLLY james
Upper management need to hold Danielle (the night manager)accountable for her disgusting attitude. I want to encourage upper management to retrain Danielle on food temperature check.I received cold food more than once.I will be contacting the health department tomorrow about the cold food i received,employees not washing hands,and employees wearing fake nails. Your (Management and crew) job is to make sure that the store is clean,safe and ready to serve customers. Also if you decide to eat here make sure to check your food before you leave out the store or drive thur. Coming back having to deal with Danielle's nasty attitude isn't worth it.
Atmosphere: 1
Food: 1
Service: 1
Amber Darden
Twice bitten, twice cold: Wendy's in Woodstock, hwy 5, serves up disappointment (and stale buns).
After a similarly disappointing experience (and a refund from the frosty manager, Danielle), I foolishly returned, lured in by the app's free burger offer. Big mistake.
Despite an empty restaurant, my Jr. Bacon Cheeseburger was a repeat offender: cold, with a bun that could double as a hockey puck. My sister's double was somehow warm (?), proving this isn't a fluke, but a pattern.
Back I went, hoping for a resolution. Danielle reappeared, her demeanor as icy as my uneaten burger. Instead of addressing the issue, she accused me of seeking free food, ignoring the evidence (a barely-touched, cold burger) right in front of her.
And the daughter even joined in… And Danielle- misremembering my previous visit and doubling down on the accusations. Forget customer service, they were a tag team of defensiveness and rudeness.
Wendy's corporate, please do better. Danielle is clearly not fit to manage a toaster, much less a restaurant. With a 70 health score rating, it's clear I'm not the only one with a bad taste in my mouth. Save your money (and your appetite) – this Wendy's isn't worth the risk.
Atmosphere: 1
Food: 1
Service: 1
todd hanna
When we walked up at 8:30 pm the manager locked the door in our face and then acted like we were not at the door. Her team pointed out we were there and she sent us to the drive thru when the dining room is open till 9:00 pm. She needs retraining on Customer service and representation of the Wendy’s brand. Wearing grey shirt name starts with a D as she would not even look at us.
Ghost pepper nuggets are awesome
Atmosphere: 5
Food: 5
Service: 5
This particular location is hit or miss. Just depends on what day and what time.
Atmosphere: 3
Food: 3
Service: 3
My experience was frustrating and disappointing.
At approximately 11:35 PM, we arrived at the drive-thru and waited for five minutes without any acknowledgment or response, despite there being only one car receiving its order. At 11:41 PM, a young employee with red hair informed us that they were only accepting online orders. I told him we would place our order online, and we began doing so.
However, just one minute later, another employee—a man with dreadlocks in a ponytail—told us they were short-staffed and that the location was closed. This was 25 minutes before the official closing time. When we expressed our dissatisfaction, he responded dismissively, saying, “It is what it is” and that he didn’t care.
This experience reflects extremely poor customer service. Not only were we denied service well before closing time, but the dismissive attitude of the staff was unacceptable. Customers should not be treated this way under any circumstances.
Atmosphere: 1
Food: 1
Service: 1
Food was good but the customer service was awful. The cashier is rude and so is the girl at the food window. Also I should not have to ask for chili seasoning so I don’t appreciate not receiving any with my order.
Food: 5
Service: 1
I used to go to this Wendy's a lot, since it's only 5 mins down the street. However it's become more and more of a last resort stop, as the place has really just gone down hill. The employees are rude, no matter how cordial you are with them. They cut you off while your ordering, tell you to pull up and get mad when you try to finish giving the order at the window that they prevented you from ordering. Asking for anything at the window(napkins, straws that weren't included, etc) gets met with groans and eye rolls. The last few times I've been there the food was not very good either.. cold, burnt to a crisp fries that were put in bag upside down so they just go everywhere. Cold nuggets.. everytime I've gone there o know the employees are gonna have an attitude and be rude and I can get passed that, as I've come to expect it at this location. But when they treat you like trash, and the food is disgustingly cold, there's really no point to spend your money their, especially since they just raised their prices.
Edit*
Coming back 2 years later to say my previous review still stands, however the customer service has gotten worse. The same heavy-set woman that prompted my disgust with the customer service is still at this location. I don't know if the woman is a manager (which would speak poorly of the entire franchise) or something, but I'm shocked her poor attitude and outright hostility has been tolerated all this time. Slamming drive thru window open and close and doesn't speak a word or communicate at all, just glares at you with contempt and disgust. The only reason I could bite my tongue to her hostility was the thought that perhaps she has severe Asperger's syndrome or something. She is not fit for any public facing position.
Atmosphere: 1
Food: 2
Service: 1
Emily was super kind and sweet. The food was fresh
Atmosphere: 4
Food: 4
Service: 5
Best Wendy's experience I have had in years! Drive through was fast. People were courteous. Order was correct. The food was put together perfectly. The fries were crispy. ? nothing could have been done better.
Atmosphere: 5
Food: 5
Service: 5
The establishment provided exceptional French fries, surpassing any other Wendy's restaurant I have visited. Their customer service was exemplary. The mobile application offers enticing promotions and opportunities to earn complimentary meals, which I find highly advantageous.
Parking: Ample parking is available.
Wheelchair accessibility: The facility is wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 PC Chicken Nuggets, Jr Bacon Cheeseburger
Super fast line
Amazing employees
It's Wendy's..always delicious
Atmosphere: 5
Food: 5
Service: 5
very friendly employee served us, didn’t get her name but she was extremely attentive & polite. clean environment. food was good, was warm and crispy so you know it was fresh. overall i’ve only had good experiences here!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Night manager Danielle is rude!
Atmosphere: 1
Food: 1
Service: 1
It was a hot day we stopped for a bite and a cool drink at Wendy's it was clean relaxed the young woman at the counter was so nice and extremely helpful...fun time..
Atmosphere: 5
Food: 5
Service: 5
Upper management need to hold Danielle (the night manager)accountable for her disgusting attitude. I want to encourage upper management to retrain Danielle on food temperature check.I received cold food more than once.I will be contacting the health department tomorrow about the cold food i received,employees not washing hands,and employees wearing fake nails. Your (Management and crew) job is to make sure that the store is clean,safe and ready to serve customers. Also if you decide to eat here make sure to check your food before you leave out the store or drive thur. Coming back having to deal with Danielle's nasty attitude isn't worth it.
Atmosphere: 1
Food: 1
Service: 1
Twice bitten, twice cold: Wendy's in Woodstock, hwy 5, serves up disappointment (and stale buns).
After a similarly disappointing experience (and a refund from the frosty manager, Danielle), I foolishly returned, lured in by the app's free burger offer. Big mistake.
Despite an empty restaurant, my Jr. Bacon Cheeseburger was a repeat offender: cold, with a bun that could double as a hockey puck. My sister's double was somehow warm (?), proving this isn't a fluke, but a pattern.
Back I went, hoping for a resolution. Danielle reappeared, her demeanor as icy as my uneaten burger. Instead of addressing the issue, she accused me of seeking free food, ignoring the evidence (a barely-touched, cold burger) right in front of her.
And the daughter even joined in… And Danielle- misremembering my previous visit and doubling down on the accusations. Forget customer service, they were a tag team of defensiveness and rudeness.
Wendy's corporate, please do better. Danielle is clearly not fit to manage a toaster, much less a restaurant. With a 70 health score rating, it's clear I'm not the only one with a bad taste in my mouth. Save your money (and your appetite) – this Wendy's isn't worth the risk.
Atmosphere: 1
Food: 1
Service: 1
When we walked up at 8:30 pm the manager locked the door in our face and then acted like we were not at the door. Her team pointed out we were there and she sent us to the drive thru when the dining room is open till 9:00 pm. She needs retraining on Customer service and representation of the Wendy’s brand. Wearing grey shirt name starts with a D as she would not even look at us.
Atmosphere: 1
Food: 4
Service: 1
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