The lady kept telling me it's not her faultš¤£. No one is saying it's her fault. Just give me my deck on food. People needs to understand that customer are here to eat. Not to listen to your.. not your fault speech for 10 minutes.
Atmosphere: 5
Food: 5
Service: 3
Grant Tozzi
Iāve been here 5 times or so in the last year and every single time, thereās a 20+ minute wait, people leaving the drive through because of 0 service and even locked doors so if you want to order inside, good luck š the poorest ran business in this area by a long shot. Itās almost impressive how bad they are. 0/5 stars
Atmosphere: 1
Food: 1
Service: 1
Ella Mae
Terrible customer service also, terrible management
Atmosphere: 1
Food: 1
Service: 1
Paula Hilton
The workers at this location are rude. Person taking orders was outside with another person while the drive-thru line had 2 people waiting on food and 3 people waiting to have their order taken. Get around to the window, the guy that took my money didn't say hello, smile, or tell me my total. The guy that brought my food didn't speak at all just handed me my food and drink and if I had not asked about my drink wouldn't have spoken a word to me either. These people need to work on customer service or find a different industry to work in.
Food: 3
Service: 1
Grayson Snyder
They close at 9pm but apparently the frosty machine closes before 8:30
Food: 3
Service: 1
Anthony Pinto
Ghost pepper nuggets are awesome
Atmosphere: 5
Food: 5
Service: 5
Chris Boyer
This particular location is hit or miss. Just depends on what day and what time.
Atmosphere: 3
Food: 3
Service: 3
Danny Gonzalez
My experience was frustrating and disappointing.
At approximately 11:35 PM, we arrived at the drive-thru and waited for five minutes without any acknowledgment or response, despite there being only one car receiving its order. At 11:41 PM, a young employee with red hair informed us that they were only accepting online orders. I told him we would place our order online, and we began doing so.
However, just one minute later, another employeeāa man with dreadlocks in a ponytailātold us they were short-staffed and that the location was closed. This was 25 minutes before the official closing time. When we expressed our dissatisfaction, he responded dismissively, saying, āIt is what it isā and that he didnāt care.
This experience reflects extremely poor customer service. Not only were we denied service well before closing time, but the dismissive attitude of the staff was unacceptable. Customers should not be treated this way under any circumstances.
Atmosphere: 1
Food: 1
Service: 1
J E
Food was good but the customer service was awful. The cashier is rude and so is the girl at the food window. Also I should not have to ask for chili seasoning so I donāt appreciate not receiving any with my order.
I used to go to this Wendy's a lot, since it's only 5 mins down the street. However it's become more and more of a last resort stop, as the place has really just gone down hill. The employees are rude, no matter how cordial you are with them. They cut you off while your ordering, tell you to pull up and get mad when you try to finish giving the order at the window that they prevented you from ordering. Asking for anything at the window(napkins, straws that weren't included, etc) gets met with groans and eye rolls. The last few times I've been there the food was not very good either.. cold, burnt to a crisp fries that were put in bag upside down so they just go everywhere. Cold nuggets.. everytime I've gone there o know the employees are gonna have an attitude and be rude and I can get passed that, as I've come to expect it at this location. But when they treat you like trash, and the food is disgustingly cold, there's really no point to spend your money their, especially since they just raised their prices.
Edit* Coming back 2 years later to say my previous review still stands, however the customer service has gotten worse. The same heavy-set woman that prompted my disgust with the customer service is still at this location. I don't know if the woman is a manager (which would speak poorly of the entire franchise) or something, but I'm shocked her poor attitude and outright hostility has been tolerated all this time. Slamming drive thru window open and close and doesn't speak a word or communicate at all, just glares at you with contempt and disgust. The only reason I could bite my tongue to her hostility was the thought that perhaps she has severe Asperger's syndrome or something. She is not fit for any public facing position.
Atmosphere: 1
Food: 2
Service: 1
Debbie Karai
Emily was super kind and sweet. The food was fresh
Atmosphere: 4
Food: 4
Service: 5
Adam _
Best Wendy's experience I have had in years! Drive through was fast. People were courteous. Order was correct. The food was put together perfectly. The fries were crispy. ? nothing could have been done better.
Atmosphere: 5
Food: 5
Service: 5
Leila Wilson
The establishment provided exceptional French fries, surpassing any other Wendy's restaurant I have visited. Their customer service was exemplary. The mobile application offers enticing promotions and opportunities to earn complimentary meals, which I find highly advantageous.
Parking: Ample parking is available.
Wheelchair accessibility: The facility is wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 PC Chicken Nuggets, Jr Bacon Cheeseburger
Darrell Goldfine
Super fast line Amazing employees It's Wendy's..always delicious
Fast . What was expected
Atmosphere: 4
Food: 3
Service: 4
The lady kept telling me it's not her faultš¤£. No one is saying it's her fault. Just give me my deck on food. People needs to understand that customer are here to eat. Not to listen to your.. not your fault speech for 10 minutes.
Atmosphere: 5
Food: 5
Service: 3
Iāve been here 5 times or so in the last year and every single time, thereās a 20+ minute wait, people leaving the drive through because of 0 service and even locked doors so if you want to order inside, good luck š the poorest ran business in this area by a long shot. Itās almost impressive how bad they are. 0/5 stars
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service also, terrible management
Atmosphere: 1
Food: 1
Service: 1
The workers at this location are rude. Person taking orders was outside with another person while the drive-thru line had 2 people waiting on food and 3 people waiting to have their order taken. Get around to the window, the guy that took my money didn't say hello, smile, or tell me my total. The guy that brought my food didn't speak at all just handed me my food and drink and if I had not asked about my drink wouldn't have spoken a word to me either. These people need to work on customer service or find a different industry to work in.
Food: 3
Service: 1
They close at 9pm but apparently the frosty machine closes before 8:30
Food: 3
Service: 1
Ghost pepper nuggets are awesome
Atmosphere: 5
Food: 5
Service: 5
This particular location is hit or miss. Just depends on what day and what time.
Atmosphere: 3
Food: 3
Service: 3
My experience was frustrating and disappointing.
At approximately 11:35 PM, we arrived at the drive-thru and waited for five minutes without any acknowledgment or response, despite there being only one car receiving its order. At 11:41 PM, a young employee with red hair informed us that they were only accepting online orders. I told him we would place our order online, and we began doing so.
However, just one minute later, another employeeāa man with dreadlocks in a ponytailātold us they were short-staffed and that the location was closed. This was 25 minutes before the official closing time. When we expressed our dissatisfaction, he responded dismissively, saying, āIt is what it isā and that he didnāt care.
This experience reflects extremely poor customer service. Not only were we denied service well before closing time, but the dismissive attitude of the staff was unacceptable. Customers should not be treated this way under any circumstances.
Atmosphere: 1
Food: 1
Service: 1
Food was good but the customer service was awful. The cashier is rude and so is the girl at the food window. Also I should not have to ask for chili seasoning so I donāt appreciate not receiving any with my order.
Food: 5
Service: 1
Restaurantji Recommends
I used to go to this Wendy's a lot, since it's only 5 mins down the street. However it's become more and more of a last resort stop, as the place has really just gone down hill. The employees are rude, no matter how cordial you are with them. They cut you off while your ordering, tell you to pull up and get mad when you try to finish giving the order at the window that they prevented you from ordering. Asking for anything at the window(napkins, straws that weren't included, etc) gets met with groans and eye rolls. The last few times I've been there the food was not very good either.. cold, burnt to a crisp fries that were put in bag upside down so they just go everywhere. Cold nuggets.. everytime I've gone there o know the employees are gonna have an attitude and be rude and I can get passed that, as I've come to expect it at this location. But when they treat you like trash, and the food is disgustingly cold, there's really no point to spend your money their, especially since they just raised their prices.
Edit*
Coming back 2 years later to say my previous review still stands, however the customer service has gotten worse. The same heavy-set woman that prompted my disgust with the customer service is still at this location. I don't know if the woman is a manager (which would speak poorly of the entire franchise) or something, but I'm shocked her poor attitude and outright hostility has been tolerated all this time. Slamming drive thru window open and close and doesn't speak a word or communicate at all, just glares at you with contempt and disgust. The only reason I could bite my tongue to her hostility was the thought that perhaps she has severe Asperger's syndrome or something. She is not fit for any public facing position.
Atmosphere: 1
Food: 2
Service: 1
Emily was super kind and sweet. The food was fresh
Atmosphere: 4
Food: 4
Service: 5
Best Wendy's experience I have had in years! Drive through was fast. People were courteous. Order was correct. The food was put together perfectly. The fries were crispy. ? nothing could have been done better.
Atmosphere: 5
Food: 5
Service: 5
The establishment provided exceptional French fries, surpassing any other Wendy's restaurant I have visited. Their customer service was exemplary. The mobile application offers enticing promotions and opportunities to earn complimentary meals, which I find highly advantageous.
Parking: Ample parking is available.
Wheelchair accessibility: The facility is wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 PC Chicken Nuggets, Jr Bacon Cheeseburger
Super fast line
Amazing employees
It's Wendy's..always delicious
Atmosphere: 5
Food: 5
Service: 5
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