Gen Korean BBQ House

Wait was long takes 1 hr plus you still have to wait long time for food. Not worth it at all.

Service: 1

I’ve always gone to Sikdorak whenever I wanted KBBQ, but this trip to Gen has definitely changed that! I really liked how clean the restaurant was, and I appreciated that the AC was blasting since it can get hot when grilling.

Our server was very attentive, even with how crowded it was. The meat quality was pretty good overall, and my favorite was definitely the kalbi. I usually go for the pork jowl and thin brisket, but this time I thought they were just okay.

The only downside was that the grill didn’t get hot enough, so cooking the meat took longer than I would’ve liked. But overall I really enjoyed the experience and will definitely be back.

Atmosphere: 5

Food: 4

Service: 5

Unfortunately, my experience at this restaurant was extremely disappointing. I have dined here before, but the quality of service has declined severely. Despite the restaurant not being busy, my party was left waiting outside for over an hour before being seated. When we asked for an update, the staff and management were unhelpful and came across as dismissive rather than accommodating. The lack of professionalism and courtesy was very concerning and made what should have been an enjoyable outing incredibly frustrating. I sincerely hope management takes this feedback seriously and addresses the way guests are treated, as I would not recommend this restaurant based on my most recent visit.

Atmosphere: 1

Food: 1

Service: 1

They were obnoxiously understaffed. They have plenty of tables, but not enough people to sit parties. We were the third party on the waitlist but had to wait over and hour and a half to be seated. It was just me and my husband. I will probably never come back to this location.

Atmosphere: 3

Food: 5

Service: 1

Horrendous service at this location. Leilani couldn't bother to check in with us but once every 20-30 minutes and then brought the wrong meats, drinks, and even the wrong bill. Never have I had to reject so many plates of meat because they were not what we ordered. Destiny was a sweetie and tried to help out with drinks but she had to go to Leilani for ordering. I asked for the check at the end of our meal and then waited for 45 minutes just trying to pay...I even asked for a manager but they never came... finally my card was returned to me but I was overcharged. Leilani couldn't find the itemized receipt and after 10 more minutes of waiting, I just left. I should have left an hour ago...I think I saw at least one other party dine and dash tonight. Lesson learned, never coming back here

Atmosphere: 2

Food: 4

Service: 1

This is a great place to take the family. The wait wasn’t that long. The wait staff was amazing. Make sure you go with an appetite. They do charge for any uncooked meat on the table.

Atmosphere: 5

Food: 5

Service: 5

I understand waiting to get in, it was busy but after an hour in the parking lot I didn't expect to be waiting another 45mins inside before being acknowledged. We finally get a waitress after watch 2 tables walk out after not getting service, she didn't give us our drinks tell middle of the meal, they were out of appetizers and instead of telling us we waited for an hour before they said anything. It was the same thing with some of the meats. They kept getting tables messed up idk if it was her putting the food in for the wrong table or the runners just not looking. I was trying to get my check for 35mins and they double charged us for the drinks and had to get them taken off the check. Couldn't get refills. Hands down the worst experience ever not going to be visiting.

Atmosphere: 1

Food: 2

Service: 1

Bad service

Atmosphere: 1

Food: 3

Service: 1

Waiter was extremely rude and dismissive, did not check on our table unless flagged down. We received meat we didn’t order and the waiter tried to argue with us afterwards saying we did order it. Manager was no help, also very rude. On top of that, waited ≈20 minutes to even receive sauces and rice after our first meats finally arrived.

Atmosphere: 1

Food: 1

Service: 1

The food was good, but the service it’s inefficient, slow, the place was not clean

Atmosphere: 1

Food: 5

Service: 1

everyone here hates their job but someone named luke

Atmosphere: 2

Food: 3

Service: 1

Do not go here! Zero stars! We didn’t even stay to eat. The staff was extremely rude. We brought my 93 year old grandmother to have dinner with her great grand children. For 7 people they gave us one burner. Tons of open tables and we still waited. If we asked questions the girl at the hostess stand would roll her eyes and turn away. Didn’t even give us menus when we sat to eat. We asked the waited and he said he would get us them. He didn’t come back so we left. Will never eat at this place. Many other places on the island we would rather give our business to.

So let me start by saying I've been going to this location since it first opened, and slowly by slowly it's been going downhill. Today was the last day I set foot in that location.

I was the second group in that day, got in around 10:05. The smell of musk and moldy water permeated throughout the restaurant. The manager (I assume that it was as he was in a collared shirt different from the other people working in black shirts) sat us at a table right next to an empty cart covered in water, riddled with flies. He didn't seem to mind. Our server, who saw my daughter shooing them away from her face, graciously moved us away. The smell still there, this new table the seats were sticky, and ants crawling around the preset plate settings (and banchan left on the tables).

Went to the bathroom while waiting for our food to arrive with open doors to what I assume was janitorial closet on the way to the bathroom. Sadly, the bathroom was the best smelling place in that location. Probably because it was never used that day, with the overwhelming smell of cleaner and air freshener that permeated the air.

Our server, who was slow, but rightfully so. He was in charge of at least 10 tables, delivering food, refilling drinks, and taking orders.

Management is the main reason why this place is failing in my book. While our server was running around attempting to fill orders, (again, I only assume it was management as they were dressed differently) what was management doing? Playing on their phones in the open kitchen. I don't know if they do not realize that it's open, and customers can see, or they just don't care. There were two of them, and I counted at least 6 instances between the two that they were on their phones instead of helping out the servers.

65 minutes into service, they (the managers, yes, two.) finally grabbed a plate and started attending to customers. By that time I had a total of 2 orders delivered and was over it. Paid cash and left.

Do yourself a favor and avoid this place. I'm honestly amazed the health inspector hasn't shut it down. People in the kitchen handling food without gloves, without washing their hands, after picking up dirty plates from peoples tables. Cross contamination at its best. It's that bad.

Atmosphere: 1

Food: 2

Service: 2

Service is as slow as a turtle on vacation. Drinks were served after more than 30minutes waiting. Soup was cold when served. Rice was given first and waited for almost 40minutes before our meat was given. No refills of sides. Missing orders.
It's not a place for hungry people.
Very few staffs running around!

Atmosphere: 3

Food: 2

Service: 1

We LOVE Gen! Food is always so good. Nate was our server and his customer service was fantastic!

Atmosphere: 5

Food: 5

Service: 5