Ms. King was absolutely 💯 amazing with her customer service, and I will definitely be back again...
Christa Levesque
I was at this location April 18, 2025 at around 9:45-10:00 A.M. The baristas were timely, smiling, friendly, and professional. They were working diligently while I could tell there was an overwhelming number of online orders coming in on top of the customers in-store. I was greeted and had my order taken as soon as I walked in. And my drinks were made correctly in a timely manner. Another customer was loudly berating several team members because of an issue with her app order. I watched them kindly apologizing and doing their best to help her understand they cannot do anything about app problems. They were offering to make her order, showing evidence they had not received it through the app, finding an app customer service number for her, and eventually calling their manager. This customer was rudely disregarding all their quality customer service and continuing to yell at them and tell them it's unacceptable. The baristas on this shift deserve raises because I know they are not being compensated to deal with that level of difficulty in a customer. I commend them for keeping their kindness and professionalism.
N T
You guys work so hard and this store is always very busy when I come in. Thank you for the awesome service 💕🌼
•.••.•
Awesome thank you for the amazing customer service!
Chris From Hawaii
Quiet and love the location.
Atmosphere: 5
Food: 5
Service: 5
Tasha Makepa
I’ve came multiple times before writing this. Probably 1out 10 of my orders actually came out decent. I’ve asked to have my drink fixed and I’m looked at like it’s my fault or that it’s a problem. Pearl city Starbucks is under renovations and I drive to waipio for Starbucks instead of this one, which is 3 minutes away from me. And waipio is 15
Atmosphere: 2
Food: 1
Service: 1
Annalynn Duval
I should have said something before I left but I was in a rush and didn’t have the time to wait.This was before I even took a sip. I ordered a venti + 5 more pumps of liquid.They just take sooooo long!Make sure to check your drink before you leave!! Especially since Starbucks is so expensive!
Atmosphere: 2
Food: 3
Service: 2
Elizabeth
Came here a few weeks ago and waited 20 minutes for a latte after ordering. I thought it was a fluke so I came in here again … and waited 25 min for a latte after ordering. Both times there was one man at the register not helping, just standing there even when no one was in line, and two people making drinks while another employee stood off to the side also doing nothing.
Service: 1
Alan Kim
Great coffee and snacks. Noticing that the cups are smaller and the prices are getting
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mango Dragon Fruit Refresher
Christopher Rocheleau
My go to Starbucks on the way to work. Always friendly and welcoming.
This store has very friendly staff and craft a delicious drink. Kelsey is a gem.
Truckngirl (Truckngirl)
This store has very friendly staff and craft a delicious drink. Kelsey is a gem.
Bob Onekea
I was having coffee with Officer Neves of Pearl City Police Dept associated with there Community involvement
Cenk Ozer
Zero power outlets !! What is it with starbucks in hawaii ? Almost every stores terminated their power outlets. I need to do some computer work while enjoying my latte. Shame on starbucks Hawaii. Never seen such thing anywhere on mainland. Fix your power outlets
Atmosphere: 1
Food: 1
Service: 1
On The wire
I keep coming to this location because it’s close to my house but honestly I hate it here. Employees are rude and nasty at this location I honestly drive the extra miles to the next location. I purchase a new cup every time I go and this is the only location that will give me my drinks in a dusty cup I just bought. My drinks over flows my cups to the point where I can not put the top on it. I always ask for them to take some off so I can secure the cup but today I was in a rush for work after being skipped over twice by people who just walked in. I asked for napkin so I can push my top on and go. The little girl told me no and I can get them from the station behind me. Honestly the counter was already extremely dirty like it hasn’t been cleaned all day. I really hate this location they all started talking and laughing about it once I turned to exit. Something has to be done about these girls.
Ms. King was absolutely 💯 amazing with her customer service, and I will definitely be back again...
I was at this location April 18, 2025 at around 9:45-10:00 A.M. The baristas were timely, smiling, friendly, and professional. They were working diligently while I could tell there was an overwhelming number of online orders coming in on top of the customers in-store. I was greeted and had my order taken as soon as I walked in. And my drinks were made correctly in a timely manner. Another customer was loudly berating several team members because of an issue with her app order. I watched them kindly apologizing and doing their best to help her understand they cannot do anything about app problems. They were offering to make her order, showing evidence they had not received it through the app, finding an app customer service number for her, and eventually calling their manager. This customer was rudely disregarding all their quality customer service and continuing to yell at them and tell them it's unacceptable. The baristas on this shift deserve raises because I know they are not being compensated to deal with that level of difficulty in a customer. I commend them for keeping their kindness and professionalism.
You guys work so hard and this store is always very busy when I come in. Thank you for the awesome service 💕🌼
Awesome thank you for the amazing customer service!
Quiet and love the location.
Atmosphere: 5
Food: 5
Service: 5
I’ve came multiple times before writing this. Probably 1out 10 of my orders actually came out decent. I’ve asked to have my drink fixed and I’m looked at like it’s my fault or that it’s a problem. Pearl city Starbucks is under renovations and I drive to waipio for Starbucks instead of this one, which is 3 minutes away from me. And waipio is 15
Atmosphere: 2
Food: 1
Service: 1
I should have said something before I left but I was in a rush and didn’t have the time to wait.This was before I even took a sip. I ordered a venti + 5 more pumps of liquid.They just take sooooo long!Make sure to check your drink before you leave!! Especially since Starbucks is so expensive!
Atmosphere: 2
Food: 3
Service: 2
Came here a few weeks ago and waited 20 minutes for a latte after ordering. I thought it was a fluke so I came in here again … and waited 25 min for a latte after ordering. Both times there was one man at the register not helping, just standing there even when no one was in line, and two people making drinks while another employee stood off to the side also doing nothing.
Service: 1
Great coffee and snacks. Noticing that the cups are smaller and the prices are getting
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mango Dragon Fruit Refresher
My go to Starbucks on the way to work. Always friendly and welcoming.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
This store has very friendly staff and craft a delicious drink. Kelsey is a gem.
This store has very friendly staff and craft a delicious drink. Kelsey is a gem.
I was having coffee with Officer Neves of Pearl City Police Dept associated with there Community involvement
Zero power outlets !! What is it with starbucks in hawaii ? Almost every stores terminated their power outlets. I need to do some computer work while enjoying my latte. Shame on starbucks Hawaii. Never seen such thing anywhere on mainland. Fix your power outlets
Atmosphere: 1
Food: 1
Service: 1
I keep coming to this location because it’s close to my house but honestly I hate it here. Employees are rude and nasty at this location I honestly drive the extra miles to the next location. I purchase a new cup every time I go and this is the only location that will give me my drinks in a dusty cup I just bought. My drinks over flows my cups to the point where I can not put the top on it. I always ask for them to take some off so I can secure the cup but today I was in a rush for work after being skipped over twice by people who just walked in. I asked for napkin so I can push my top on and go. The little girl told me no and I can get them from the station behind me. Honestly the counter was already extremely dirty like it hasn’t been cleaned all day. I really hate this location they all started talking and laughing about it once I turned to exit. Something has to be done about these girls.
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