I love this place! I always pre-order and they get it done super fast. The staff here is also super friendly and nice all the time!
Atmosphere: 5
Food: 5
Service: 5
Jamie Grilho
Avoid this Starbucks!!!! Drinks are always made inconsistently. Whoever makes the espresso drinks on Mondays and Wednesday mornings needs to go back to barista training. They tend to think that people come to Stabucks for the milk rather than the coffee. My drinks are supposed to have 4 shots of espresso in it. I swear they put only one shot and fill the rest of my cup with milk and ice.
Atmosphere: 3
Food: 1
Service: 1
Wilhelmus VanderKallen
Ms. King was absolutely 💯 amazing with her customer service, and I will definitely be back again...
Atmosphere: 5
Food: 5
Service: 5
Christa Levesque
I was at this location April 18, 2025 at around 9:45-10:00 A.M. The baristas were timely, smiling, friendly, and professional. They were working diligently while I could tell there was an overwhelming number of online orders coming in on top of the customers in-store. I was greeted and had my order taken as soon as I walked in. And my drinks were made correctly in a timely manner. Another customer was loudly berating several team members because of an issue with her app order. I watched them kindly apologizing and doing their best to help her understand they cannot do anything about app problems. They were offering to make her order, showing evidence they had not received it through the app, finding an app customer service number for her, and eventually calling their manager. This customer was rudely disregarding all their quality customer service and continuing to yell at them and tell them it's unacceptable. The baristas on this shift deserve raises because I know they are not being compensated to deal with that level of difficulty in a customer. I commend them for keeping their kindness and professionalism.
N T
You guys work so hard and this store is always very busy when I come in. Thank you for the awesome service 💕🌼
•.••.•
Awesome thank you for the amazing customer service!
Chris From Hawaii
Quiet and love the location.
Atmosphere: 5
Food: 5
Service: 5
Tasha Makepa
I’ve came multiple times before writing this. Probably 1out 10 of my orders actually came out decent. I’ve asked to have my drink fixed and I’m looked at like it’s my fault or that it’s a problem. Pearl city Starbucks is under renovations and I drive to waipio for Starbucks instead of this one, which is 3 minutes away from me. And waipio is 15
Atmosphere: 2
Food: 1
Service: 1
Annalynn Duval
I should have said something before I left but I was in a rush and didn’t have the time to wait.This was before I even took a sip. I ordered a venti + 5 more pumps of liquid.They just take sooooo long!Make sure to check your drink before you leave!! Especially since Starbucks is so expensive!
Atmosphere: 2
Food: 3
Service: 2
Elizabeth
Came here a few weeks ago and waited 20 minutes for a latte after ordering. I thought it was a fluke so I came in here again … and waited 25 min for a latte after ordering. Both times there was one man at the register not helping, just standing there even when no one was in line, and two people making drinks while another employee stood off to the side also doing nothing.
I love this place! I always pre-order and they get it done super fast. The staff here is also super friendly and nice all the time!
Atmosphere: 5
Food: 5
Service: 5
Avoid this Starbucks!!!! Drinks are always made inconsistently. Whoever makes the espresso drinks on Mondays and Wednesday mornings needs to go back to barista training. They tend to think that people come to Stabucks for the milk rather than the coffee. My drinks are supposed to have 4 shots of espresso in it. I swear they put only one shot and fill the rest of my cup with milk and ice.
Atmosphere: 3
Food: 1
Service: 1
Ms. King was absolutely 💯 amazing with her customer service, and I will definitely be back again...
Atmosphere: 5
Food: 5
Service: 5
I was at this location April 18, 2025 at around 9:45-10:00 A.M. The baristas were timely, smiling, friendly, and professional. They were working diligently while I could tell there was an overwhelming number of online orders coming in on top of the customers in-store. I was greeted and had my order taken as soon as I walked in. And my drinks were made correctly in a timely manner. Another customer was loudly berating several team members because of an issue with her app order. I watched them kindly apologizing and doing their best to help her understand they cannot do anything about app problems. They were offering to make her order, showing evidence they had not received it through the app, finding an app customer service number for her, and eventually calling their manager. This customer was rudely disregarding all their quality customer service and continuing to yell at them and tell them it's unacceptable. The baristas on this shift deserve raises because I know they are not being compensated to deal with that level of difficulty in a customer. I commend them for keeping their kindness and professionalism.
You guys work so hard and this store is always very busy when I come in. Thank you for the awesome service 💕🌼
Awesome thank you for the amazing customer service!
Quiet and love the location.
Atmosphere: 5
Food: 5
Service: 5
I’ve came multiple times before writing this. Probably 1out 10 of my orders actually came out decent. I’ve asked to have my drink fixed and I’m looked at like it’s my fault or that it’s a problem. Pearl city Starbucks is under renovations and I drive to waipio for Starbucks instead of this one, which is 3 minutes away from me. And waipio is 15
Atmosphere: 2
Food: 1
Service: 1
I should have said something before I left but I was in a rush and didn’t have the time to wait.This was before I even took a sip. I ordered a venti + 5 more pumps of liquid.They just take sooooo long!Make sure to check your drink before you leave!! Especially since Starbucks is so expensive!
Atmosphere: 2
Food: 3
Service: 2
Came here a few weeks ago and waited 20 minutes for a latte after ordering. I thought it was a fluke so I came in here again … and waited 25 min for a latte after ordering. Both times there was one man at the register not helping, just standing there even when no one was in line, and two people making drinks while another employee stood off to the side also doing nothing.
Service: 1
Restaurantji Recommends
Great coffee and snacks. Noticing that the cups are smaller and the prices are getting
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mango Dragon Fruit Refresher
My go to Starbucks on the way to work. Always friendly and welcoming.
Atmosphere: 5
Food: 4
Service: 5
This store has very friendly staff and craft a delicious drink. Kelsey is a gem.
This store has very friendly staff and craft a delicious drink. Kelsey is a gem.
I was having coffee with Officer Neves of Pearl City Police Dept associated with there Community involvement
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