Cold brew was good, however there was no creamer in sight. No greeting of the customer when entering. I regret tipping as I felt as I didn’t belong.
Catherine Forest
Really delicious coffee and friendly staff
Adam Kays
Our group of 4 ordered food and drinks on our way to the Road to Hana. Very good, would highly recommend!
Fa Lua
Unfortunately the clean and calm atmosphere does not make up for the poor service and quality of food. Went in with my family this morning for coffee and light breakfast. We ordered a large Americano, large London Fog, bacon/cheese quiche, and a bacon/cheese/onion ‘toastie’.
The goods: The plants, music, and cleanliness made the atmosphere relaxing and inviting. The coffee was great, the London fog was great, the house made focaccia was great!
The not-so-goods: There were 3 gals working and they seemed good natured but 2 were quite spaced out. The gal making the drinks seemed to be the most experienced. When my focaccia was ready they called my name and left it on the counter while looking at me. There was no one in line or waiting, the gal just stood there. I was seated at the other side of the cafe with my infant son in my lap. My partner had gone out to the car so I was solo at the moment. It wouldn’t have taken much to bring me the to-go container. Once I opened the box, I saw that the red onions were raw and the bacon was sparse. $9 for cheesy toast essentially.
They completely forgot the quiche. When we asked about it they had zero recollection of our order and looked in the microwave to perhaps see if it would magically appear 😆 Afterwards asking if we wanted it warmed. Who wants cold quiche when we are clearly sitting down for breakfast? My partner decided they clearly had no idea what was going on and settled with the cold quiche. It was sub standard.
All in all it was a bit of a bummer. We are big tippers as we both work in the service industry. We left 20% on our bill (paying when we ordered) and all they did was take our order.
Times are tough for families, this was a special treat that tuned into a disappointment. Of course we made the best of it. Will go back for drinks potentially but likely not for food.
Living Shakti
Average coffee and no Wi-Fi at all that's pretty pathetic for a coffee shop
MaryAnne
WRONG PHONE NUMBER!!!!
Laura Morris
Sweet friendly staff -a great little coffee shop.
Hillary
Became my go to coffee place near where we stayed. Coffee is reasonably priced and made well
Atmosphere: 5
Food: 5
Service: 5
HL
Became my go to coffee place near where we stayed. Coffee is reasonably priced and made well
I like this place. I’ve been here several times and generally enjoy my experience.
The customer service this time around, however, was not the vibe. I ordered a drink, and it was given to me iced (neither the barista nor I specified hot or iced during the transaction), and she kindly remade it for me hot when I asked.
A different server came up to my table and interrupted my conversation to hand me my drink. With a rude and annoyed tone, she let me know to be specific next time because customers order things without knowing what they ordered. I in fact did know what I ordered, but it was apparently made iced by default at this location. I work in customer service. I was a pleasant guest; I asked them to remake it in a very kind and apologetic way.
Perhaps the company will considering hiring a manager to train their employees on the customer service side of things? I get people have bad days, but bad customer service is bad for business.
Service: 1
Robert Johnson
The Caffeine Elixirs (espressos, latte, cappuccino, cold brews, etc) are to die for. Great friendly and energetic staff. The Slamon Lox on Bagel was on point, highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Taylor Bellhouse
Very disappointed. I used to go here all the time and it was delicious. A couple of years ago, this was my go to stop for the caramel latte. Now it’s $8 for a large and I barely can taste it. I even got whole milk so no upcharges.
They charge 15% “tip” online without giving you the option to call and order and tip however you please.
I ordered a lox bagel- for $18 a I got a bite of lox, red onion and cucumbers on my bagel total waste of money!
Not to mention the amount of time it takes to have the food prepare!
I will not be returning. I know this limited options upcountry but this isn’t it!
Atmosphere: 1
Food: 1
Service: 1
Rachelle Barteau
Perfect place to begin or end road to Hana on a full stomach. Great gluten free and vegan options too. They have a house made gluten free bread for sandwiches. The coffee was great too!
Amazing coffee ! Very Nice service and prices
Cold brew was good, however there was no creamer in sight. No greeting of the customer when entering. I regret tipping as I felt as I didn’t belong.
Really delicious coffee and friendly staff
Our group of 4 ordered food and drinks on our way to the Road to Hana. Very good, would highly recommend!
Unfortunately the clean and calm atmosphere does not make up for the poor service and quality of food. Went in with my family this morning for coffee and light breakfast. We ordered a large Americano, large London Fog, bacon/cheese quiche, and a bacon/cheese/onion ‘toastie’.
The goods: The plants, music, and cleanliness made the atmosphere relaxing and inviting. The coffee was great, the London fog was great, the house made focaccia was great!
The not-so-goods: There were 3 gals working and they seemed good natured but 2 were quite spaced out. The gal making the drinks seemed to be the most experienced. When my focaccia was ready they called my name and left it on the counter while looking at me. There was no one in line or waiting, the gal just stood there. I was seated at the other side of the cafe with my infant son in my lap. My partner had gone out to the car so I was solo at the moment. It wouldn’t have taken much to bring me the to-go container. Once I opened the box, I saw that the red onions were raw and the bacon was sparse. $9 for cheesy toast essentially.
They completely forgot the quiche. When we asked about it they had zero recollection of our order and looked in the microwave to perhaps see if it would magically appear 😆 Afterwards asking if we wanted it warmed. Who wants cold quiche when we are clearly sitting down for breakfast? My partner decided they clearly had no idea what was going on and settled with the cold quiche. It was sub standard.
All in all it was a bit of a bummer. We are big tippers as we both work in the service industry. We left 20% on our bill (paying when we ordered) and all they did was take our order.
Times are tough for families, this was a special treat that tuned into a disappointment. Of course we made the best of it. Will go back for drinks potentially but likely not for food.
Average coffee and no Wi-Fi at all that's pretty pathetic for a coffee shop
WRONG PHONE NUMBER!!!!
Sweet friendly staff -a great little coffee shop.
Became my go to coffee place near where we stayed. Coffee is reasonably priced and made well
Atmosphere: 5
Food: 5
Service: 5
Became my go to coffee place near where we stayed. Coffee is reasonably priced and made well
Restaurantji Recommends
A bit overpriced for the portions served
Atmosphere: 3
Food: 2
Service: 4
I like this place. I’ve been here several times and generally enjoy my experience.
The customer service this time around, however, was not the vibe. I ordered a drink, and it was given to me iced (neither the barista nor I specified hot or iced during the transaction), and she kindly remade it for me hot when I asked.
A different server came up to my table and interrupted my conversation to hand me my drink. With a rude and annoyed tone, she let me know to be specific next time because customers order things without knowing what they ordered. I in fact did know what I ordered, but it was apparently made iced by default at this location. I work in customer service. I was a pleasant guest; I asked them to remake it in a very kind and apologetic way.
Perhaps the company will considering hiring a manager to train their employees on the customer service side of things? I get people have bad days, but bad customer service is bad for business.
Service: 1
The Caffeine Elixirs (espressos, latte, cappuccino, cold brews, etc) are to die for. Great friendly and energetic staff. The Slamon Lox on Bagel was on point, highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Very disappointed.
I used to go here all the time and it was delicious. A couple of years ago, this was my go to stop for the caramel latte. Now it’s $8 for a large and I barely can taste it. I even got whole milk so no upcharges.
They charge 15% “tip” online without giving you the option to call and order and tip however you please.
I ordered a lox bagel- for $18 a I got a bite of lox, red onion and cucumbers on my bagel total waste of money!
Not to mention the amount of time it takes to have the food prepare!
I will not be returning. I know this limited options upcountry but this isn’t it!
Atmosphere: 1
Food: 1
Service: 1
Perfect place to begin or end road to Hana on a full stomach. Great gluten free and vegan options too. They have a house made gluten free bread for sandwiches. The coffee was great too!
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