Beer Bars in Hilo

“I have consistently had positive experiences here, and it has long been one of my favorite spots on the island. Until this evening, I would not have had any negative feedback to share. Despite my experience tonight, I won’t rate this business poorly because I believe in the business, have always had great experiences with other staff members, and wish the owner success!

It was my first time being served by Sarah and while her attentiveness decreased as the bar became busier, we still received assistance from another server and ultimately had a good overall dining experience. We settled our tab in full and left a 20% tip.

As we were leaving, Sarah called out across the bar asking whether we had paid our tab. Her tone felt accusatory, and the question was asked loudly enough for other patrons to hear. Because we had already paid, the public nature of the question felt embarrassing and uncomfortable. A more discreet or private approach would have been more appropriate.

I briefly returned to provide my name, as I am not someone who would leave without paying. When I expressed how the situation made us feel, the response given was that “people walk out on their tabs all the time.” While that may be true, it did not address the concern about how the situation was handled.

As trans people of color, experiences like this can feel especially charged. Regardless of intent, the interaction left us feeling singled out and embarrassed. My hope is that in the future, situations like this are handled more discreetly and thoughtfully.“

“We really enjoyed the local Hawaiian beer, exceptional cocktail and fresh sushi grade fish apps we ordered. A little pricey but the quality is definitely there. The service was a little slow but I think they were understaffed for how busy the place was and they were very friendly and helpful and definitely doing their best. Next time I return to the big island I'll definitely go there and have already recommended to other friends as a great date night.“