I placed an online order during my lunch break on the app, however I received the notification saying it was ready for pickup, and when I arrived they had told me they were still working on it. So I waited and had no one check on me or apologize for it taking too long. While I was waiting 5 other groups were seated and got their food before I did. It ended up taking around 1 and a half hour to 2 hours to receive my food, and they also auto charged at $4 tip without notifying me. Don’t place an online order here.
Atmosphere: 1
Food: 2
Service: 1
Sherman L
Food 3/5 - Ordered salmon sashimi, rainbow roll, tamago udon and some poke bowls. Salmon sashimi and the rainbow roll was fine. The poke bowls were fine, albeit small portions. The tamago udon looks sad. You get 2 slices of tamago and the soup was lukewarm and watery.
Price $$ - Price isn’t a good value with the portions that were served. When ordering from your phone vs what you get when the bullet train delivers to your table, everything looks shrunken.
Service 3/5 - Service is average, our server did stop by once to check up on us otherwise you’d need to flag them down for service.
Atmosphere 1/5 - Interior is tired, and when you look up at the ceiling you’d definitely be concerned there is something growing. The bullet train delivering our food had a bad wheel, so you hear it grinding by as it delivered to tables adjacent to us. During the duration of our visit, the tables surrounding us were left unbussed, yet we can see workers chatting at the counter.
Overall - I’d be hesitant coming back until the ceiling is addressed. For the cost of the final bill, you can find better quality / portioned sushi at other nearby Japanese restaurants.
Atmosphere: 1
Food: 3
Service: 3
Inna Hawaii
Good food, but lots of mold everywhere on the ceiling
Atmosphere: 1
Food: 4
Service: 5
Rachael
I can’t get past the service. It’s like everyone who works there hate it there and can’t hide it. It’s not a one off thing either as every visit is like this. Not to mention that over half the menu is out of stock.
Atmosphere: 3
Food: 3
Service: 1
Tobias Tannehill
Don't not order from here you will be disappointed. Portions are really small. 4 pieces of sushi to a roll. They were missing a sushi roll and refused to replace it.
Food: 1
Service: 1
Zyra Banog
Service sucks so bad had to wait for 52minutes for my take out order and still not asking me to wait another 10-15? Can’t do refund when I’m trying to refund instead and I still need to wait for your corporation to call me and issue a refund!!!!! Insane!!!!!
Atmosphere: 1
Food: 1
Service: 1
Skye MedicineBear
We enjoyed this for a quick lunch. Sushi was decent for the price. Order using a digital menu and your food comes on a boat conveyor belt right to you. Atmosphere is where this place gets lower points as it had a cafeteria feel to it- something the location in Kona does feel like.
Atmosphere: 3
Food: 4
Service: 5
jeannie nunnes
It was hot and seasoned perfectly..friendly service and good quality food
Atmosphere: 5
Food: 5
Service: 5
Russell13i
I just dont understand d why so many times I've come here we have to use a QR code to check in and wait to be seated because it's full? There's over 6 open tables and we have to wait? Either they set a limit so they dont have to work too hard or.....I cant think of anything else. Im watching people literally leave because they have to wait 40 minutes with open tables available and the bar area still have seating. They have to do better.
Ordered 4 items from the menu. After waiting for a long time we received one and then 10 min later the second. After that we waited and waited. Finally stopped someone to find out what was going on as both tables on either side of us received a lot of food. She said it would be out, then the manager came out and told us they’re out of seafood!! We were not even offered the choice of ordering something else. At no time were we rude or impatient, just stupid for sitting there for so long. Terrible place!
Atmosphere: 1
Food: 1
Service: 1
Anilkumar Bonthu
Food is very delicious. Portion size is good . We tried many varieties.
Atmosphere: 4
Food: 4
Service: 4
Miyoko Em
Unsanitary. I was served a gross fingernail in my food. Very unpleasant experience.
Very fast service and good taste!
Atmosphere: 5
Food: 5
Service: 5
I placed an online order during my lunch break on the app, however I received the notification saying it was ready for pickup, and when I arrived they had told me they were still working on it. So I waited and had no one check on me or apologize for it taking too long. While I was waiting 5 other groups were seated and got their food before I did. It ended up taking around 1 and a half hour to 2 hours to receive my food, and they also auto charged at $4 tip without notifying me. Don’t place an online order here.
Atmosphere: 1
Food: 2
Service: 1
Food 3/5 - Ordered salmon sashimi, rainbow roll, tamago udon and some poke bowls. Salmon sashimi and the rainbow roll was fine. The poke bowls were fine, albeit small portions. The tamago udon looks sad. You get 2 slices of tamago and the soup was lukewarm and watery.
Price $$ - Price isn’t a good value with the portions that were served. When ordering from your phone vs what you get when the bullet train delivers to your table, everything looks shrunken.
Service 3/5 - Service is average, our server did stop by once to check up on us otherwise you’d need to flag them down for service.
Atmosphere 1/5 - Interior is tired, and when you look up at the ceiling you’d definitely be concerned there is something growing. The bullet train delivering our food had a bad wheel, so you hear it grinding by as it delivered to tables adjacent to us. During the duration of our visit, the tables surrounding us were left unbussed, yet we can see workers chatting at the counter.
Overall - I’d be hesitant coming back until the ceiling is addressed. For the cost of the final bill, you can find better quality / portioned sushi at other nearby Japanese restaurants.
Atmosphere: 1
Food: 3
Service: 3
Good food, but lots of mold everywhere on the ceiling
Atmosphere: 1
Food: 4
Service: 5
I can’t get past the service. It’s like everyone who works there hate it there and can’t hide it. It’s not a one off thing either as every visit is like this. Not to mention that over half the menu is out of stock.
Atmosphere: 3
Food: 3
Service: 1
Don't not order from here you will be disappointed. Portions are really small. 4 pieces of sushi to a roll. They were missing a sushi roll and refused to replace it.
Food: 1
Service: 1
Service sucks so bad had to wait for 52minutes for my take out order and still not asking me to wait another 10-15? Can’t do refund when I’m trying to refund instead and I still need to wait for your corporation to call me and issue a refund!!!!! Insane!!!!!
Atmosphere: 1
Food: 1
Service: 1
We enjoyed this for a quick lunch. Sushi was decent for the price. Order using a digital menu and your food comes on a boat conveyor belt right to you.
Atmosphere is where this place gets lower points as it had a cafeteria feel to it- something the location in Kona does feel like.
Atmosphere: 3
Food: 4
Service: 5
It was hot and seasoned perfectly..friendly service and good quality food
Atmosphere: 5
Food: 5
Service: 5
I just dont understand d why so many times I've come here we have to use a QR code to check in and wait to be seated because it's full? There's over 6 open tables and we have to wait? Either they set a limit so they dont have to work too hard or.....I cant think of anything else. Im watching people literally leave because they have to wait 40 minutes with open tables available and the bar area still have seating. They have to do better.
Atmosphere: 1
Food: 5
Service: 5
Restaurantji Recommends
Ordered 4 items from the menu. After waiting for a long time we received one and then 10 min later the second. After that we waited and waited. Finally stopped someone to find out what was going on as both tables on either side of us received a lot of food. She said it would be out, then the manager came out and told us they’re out of seafood!! We were not even offered the choice of ordering something else. At no time were we rude or impatient, just stupid for sitting there for so long. Terrible place!
Atmosphere: 1
Food: 1
Service: 1
Food is very delicious. Portion size is good . We tried many varieties.
Atmosphere: 4
Food: 4
Service: 4
Unsanitary. I was served a gross fingernail in my food. Very unpleasant experience.
Great food but it all adds up.
Atmosphere: 5
Food: 5
Service: 4
Get your best sushi here
Atmosphere: 4
Food: 5
Service: 5
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