25.00 dollar plate of food and everything was cold
Atmosphere: 3
Food: 1
Service: 2
Mauka S
Really disappointing experience with my friends. We visited at 4am, got Juan as a server who couldn’t look more annoyed to be there by the way. Someone ordered extra bacon and never got it. Someone ordered white rice and got fried rice. My friend ordered a cup of water and he gave it to us in a to go Pepsi cup when we just started our meal and said “sorry about the cup”. There were 3 other parties in the entire restaurant and it was so slow, so there’s no reason for there not to be glasses. when our food was done Juan came out with a couple orders and said “I have 2 plates ready if you want it or did you want to wait for it all to come out together?” Like, uhm you already have them here at the table why even ask ??? When we were done he came and said “do you guys want the checks orrr” What kind customer service is that? Also, he took my card to run it, I got the message that I was charged. Then he left the booth with the computer and walked to another table to take their orders. Very unprofessional to leave a customers card unattended. Overall, disappointed and dissatisfied.
Atmosphere: 3
Food: 2
Service: 1
Misty Gale Roberts
Prices are too high for food that barely tastes good.... Coffee is $6 a cup and it tastes old and nasty....
Atmosphere: 3
Food: 1
Service: 5
Roxy Savaiigaea Rodrigues
my Ohana and I (6 in our party) went tonight and was so pleased with the presentation of the food and was amazed at how ono everything was. Our server Candy and everyone else in the restaurant were so attentive and made our Keiki feel extra special. The restaurant was clean and the music they played was all by Local Artist, we totally enjoyed ourselves. Mahalo Hilo IHop you guys are terrific..🤙🏾🤙🏾
you guys are Most DEFINITELY 10/10
jesus
i only go to ihop when Silas gaston is working so i know that i get the best customer service possible
Atmosphere: 4
Food: 3
Service: 5
Dwight Gardner II
Great local food and fresh help to make sure my stay was comfortable and Juan was the best with the help of the night manager who made sure I was taken care of. Not to mention the deep firer was differently clean you can tell.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Alexander Nagurney
Breakfast crepes are filling and delicious. They can easily be shared.
Atmosphere: 4
Food: 5
Service: 5
loon wulf
Pricy, but consistent and reasonably good food for the cost.
Atmosphere: 3
Food: 4
Service: 4
Shylo Saragosa
Now Ive been to a share of Ihops in Vegas, as well as Portland OR. with being very mid teir, in comparison. However at Hilo Ihop the food is always consistent and of great quality for a chain restaurant. From my High School days of growing up on the Big Island when my friends and I would hop on the Hele On in Pahala and enjoy Mall days at the Plaza that always began with breakfast at Ihop; Hilo Ihop has always served great food, by freindly staff in an inviting cozy atmosphere! If it were asked if I would rather do Dennys in Kona or Ihop in Hilo Im always choosing the latter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice with Eggs and Spam, Mexican Tres Leches Pancakes, Country Fried Steak & Eggs, Sandwich, Onion Rings, Hash Browns, Strawberries & Cream Crepes, Crepes, Sausage & Eggs Combo
Unfortunately the food was very very bland/plain with small portions and expensive for absolutely nothing. My family and I won't being going to any ihops anymore.
Atmosphere: 1
Food: 1
Service: 4
Donna Plummer
Good food, great service, high prices ?
Atmosphere: 4
Food: 4
Service: 5
Tabitha Puniwai
Enjoyed the food and friendly staff. I like being here, it’s cozy and comfy with a warm environment. Only time I have had less the perfect service was Mother’s Day brunch, they were SLAMMMMED.
Atmosphere: 5
Food: 5
Service: 5
Frances Holloway
5 stars all the way around. Great service and it was fast!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Tres Leches Pancakes
Sunia Utu
Friendly atmosphere, Good food I had the loco moco with fried rice and poached eggs. Pet peeve when the wait ask " how would you like your egg" and then says sorry. To my surprise they took my request for poached eggs. Will go again.
Overpriced, average food. Good service.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Bacon Pancakes, 2 Eggs, Hash Browns
25.00 dollar plate of food and everything was cold
Atmosphere: 3
Food: 1
Service: 2
Really disappointing experience with my friends. We visited at 4am, got Juan as a server who couldn’t look more annoyed to be there by the way. Someone ordered extra bacon and never got it. Someone ordered white rice and got fried rice. My friend ordered a cup of water and he gave it to us in a to go Pepsi cup when we just started our meal and said “sorry about the cup”. There were 3 other parties in the entire restaurant and it was so slow, so there’s no reason for there not to be glasses. when our food was done Juan came out with a couple orders and said “I have 2 plates ready if you want it or did you want to wait for it all to come out together?” Like, uhm you already have them here at the table why even ask ??? When we were done he came and said “do you guys want the checks orrr” What kind customer service is that? Also, he took my card to run it, I got the message that I was charged. Then he left the booth with the computer and walked to another table to take their orders. Very unprofessional to leave a customers card unattended. Overall, disappointed and dissatisfied.
Atmosphere: 3
Food: 2
Service: 1
Prices are too high for food that barely tastes good.... Coffee is $6 a cup and it tastes old and nasty....
Atmosphere: 3
Food: 1
Service: 5
my Ohana and I (6 in our party) went tonight and was so pleased with the presentation of the food and was amazed at how ono everything was. Our server Candy and everyone else in the restaurant were so attentive and made our Keiki feel extra special. The restaurant was clean and the music they played was all by Local Artist, we totally enjoyed ourselves. Mahalo Hilo IHop you guys are terrific..🤙🏾🤙🏾 you guys are Most DEFINITELY 10/10
i only go to ihop when Silas gaston is working so i know that i get the best customer service possible
Atmosphere: 4
Food: 3
Service: 5
Great local food and fresh help to make sure my stay was comfortable and Juan was the best with the help of the night manager who made sure I was taken care of. Not to mention the deep firer was differently clean you can tell.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Breakfast crepes are filling and delicious. They can easily be shared.
Atmosphere: 4
Food: 5
Service: 5
Pricy, but consistent and reasonably good food for the cost.
Atmosphere: 3
Food: 4
Service: 4
Now Ive been to a share of Ihops in Vegas, as well as Portland OR. with being very mid teir, in comparison. However at Hilo Ihop the food is always consistent and of great quality for a chain restaurant. From my High School days of growing up on the Big Island when my friends and I would hop on the Hele On in Pahala and enjoy Mall days at the Plaza that always began with breakfast at Ihop; Hilo Ihop has always served great food, by freindly staff in an inviting cozy atmosphere! If it were asked if I would rather do Dennys in Kona or Ihop in Hilo Im always choosing the latter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice with Eggs and Spam, Mexican Tres Leches Pancakes, Country Fried Steak & Eggs, Sandwich, Onion Rings, Hash Browns, Strawberries & Cream Crepes, Crepes, Sausage & Eggs Combo
Restaurantji Recommends
Unfortunately the food was very very bland/plain with small portions and expensive for absolutely nothing. My family and I won't being going to any ihops anymore.
Atmosphere: 1
Food: 1
Service: 4
Good food, great service, high prices ?
Atmosphere: 4
Food: 4
Service: 5
Enjoyed the food and friendly staff. I like being here, it’s cozy and comfy with a warm environment. Only time I have had less the perfect service was Mother’s Day brunch, they were SLAMMMMED.
Atmosphere: 5
Food: 5
Service: 5
5 stars all the way around. Great service and it was fast!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Tres Leches Pancakes
Friendly atmosphere, Good food
I had the loco moco with fried rice and poached eggs. Pet peeve when the wait ask " how would you like your egg" and then says sorry. To my surprise they took my request for poached eggs. Will go again.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Rice with Eggs and Spam
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