Jack In The Box

50 E Puainako St, Hilo
(808) 959-3111

Recent Reviews

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Worst service ever.

Waited 10 minutes to order my 2 items, ready to pay with card but was told the pos was down. I told the old man I can go get cash from the car real quick. As I step out the door he booted my daughter out of the line and started to take the next order. When I came back it turned out pos was good, I asked if I can get my order and the old man looked in my face provocatively said you need to get back in line.

Service: 1

P A

Waited 45 mins ! Food was ready in 10 minutes intervals so didnt even all come out together. This store needs to communicate that the wait will be so long so I could have gone to the double arches next door. Seems they are prioritising drive through and uber eats.. suggest the store shut down its sit down dining area..

Atmosphere: 1

Food: 2

Service: 1

DMXRACR

Just ordered a whopper with cheese plain and took 25 minutes waiting inside.... no AC, so was a sweet box.

Atmosphere: 2

Food: 5

Service: 2

JF Faille

Great chicken burger

Atmosphere: 4

Food: 4

Service: 4

camille naki

Absolutely disappointed, waited more than 20 minutes. Got our food .. ended up being the wrong order. Everyone was waiting for a long time. Absolutely don’t recommend

Atmosphere: 1

Food: 1

Service: 1

Joshua Morris

Waited over an hour for our food! For 2 chicken sandwiches….. would have left and gone somewhere else if we didn’t pay through the app. When we finally got the food it was stale soggy and cold as it seemed like it was sitting for 45 minutes under the heat lamp. No sense of urgency with the workers. Asked about our food 4 different times and was told it is almost out every time. The food was awful we couldnt even eat it. It was a slimy mess. Fries were soggy wet. Never come here! We went somewhere else to eat. Now we are waiting for a refund as we submitted a ticket online. Haven’t heard back yet from support

Atmosphere: 1

Food: 1

Service: 1

Alice Orr

Horrible there drive thru is slow and there fryer was down

Atmosphere: 3

Food: 5

Service: 3

elijah evangelista

Excellent location, always serving it up, employees are on it, and always busting it out. Location is always hiring for those who want to contribute to the excellent experience 😀

Atmosphere: 4

Food: 5

Service: 5

Cory Ransford

Slow workers. Waited for 30 minutes for our food. No since of urgency for customers. One customer stood at the counter for over 15 minutes waiting to order. UNSATISFACTORY and very disappointed.

Atmosphere: 1

Service: 1

Skye Harris

This location has been declining over the past year. Short staffed, you can tell they pre cook the food hours in advance it’s so hard and stale. Orders are incomplete or you get the wrong item and the wait is long even when ordering in advance through the app. Definitely avoid here and go to McDonalds instead.

Atmosphere: 1

Food: 1

Service: 1

Robert S

I would like to say that's jack in the Box ppl are so wonderful the manager Shelly and her team did a wonderful job taking my order even though there was understaffed they still pull through it

Atmosphere: 5

Food: 5

Service: 5

Jeff Hayes

Rude employees only thing that was good was food

Atmosphere: 1

Food: 5

Service: 1

Matthew Storer

The service was excellent. The Jr Deluxe style hamburger was really little in size as expected but poor in quality. I'd be embarrassed to serve it to customers. Also order the $4.89 curly fries. They were small too and tasted old. I won't be back.

Atmosphere: 2

Food: 2

Service: 5

lanster

An average Jack in the box. Busy as it was lunch time. They seemed to be a little short handed as far as employees. The food took a little while to come out. Staff was busy so you couldn’t tell if they were friendly or not. They were doing a good job even though they were short staffed. The tables were dirty someone could clean the dining room.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Onion Rings, Curly Fries, Burger, Two Tacos

tammy gifford

Service is crazy slow however they did get the orders 100% correct! That is amazing 🤩

Food: 4

Service: 4

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