Ordered in drive thru, Andrew at the window was very rude and seemed not all there tbh. He handed me the orange slip and said told me someone would bring the food out shortly. An hour later and we’re still waiting in the parking lot after seeing people come and go. I went in for a refund, the workers could clearly see me standing at the register but decided to keep talking in the back, and when I was helped I was told to “try wait” as they went to get help. I asked for a manager and after pulling up my order, he asks Andrew why it wasn’t sent through because it was paid for and he responds with “idk” I got the refund and the manager apologized but they all seemed to not care much. I ended up going to the one out of town and it literally took 30 seconds for me to order, pay and leave with my food. Horrible experience and will never be going back.
macey b
Food was excellent! However service was the worst that i’ve ever experienced in my entire life. The worker Sara H (on the receipt) seemed confused if she even was supposed to be working. Had to repeat my order multiple times and she still got it wrong. When we asked for a refund she just stared blankly at the floor like she wanted me to leave. When i asked for a manager after 2 minutes of silence she said no the computer crashed and continued to stare at the ground. Then cursed loudly in front of me. When the manager eventually came, there was no one that even apologized and acted as if we were an inconvenience. Left feeling very unsatisfied she must be retrained immediately.
CAZZmanian Keko
They try hard but usually come up short. They're all heart but only one oven for the greater part of hilo. I'm disappointed that the owner did not anticipate. There should definitely be another oven there. To compensate for the amount of people that live in Hilo. One oven is not enough when it's busy. These pizza parlors need to realize that and step it up. Owners don't realize the glout they get from the customers for lack of leadership. They need to do better. The island relies on these businesses. Owners need to be more self-aware. They're gaining a lot of negative attention.
Steven
Rat dropping in store
Sunny D
Fast good service but no sit-down place
Atmosphere: 3
Food: 5
Service: 5
Shantavia Gonsalves
Kids wanted Little Caesars for dinner tonight so we went through the drive thru around 6:30pm. Didnt have to wait since they had the pizzas we wanted ready. The guy working the window tonight was excellent! I should of asked his name. Great customer service! Staff is always great when we come here. Thank you guys.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crazy Bread
Joey Veer
The owner is a legend of the game. Been there 2 times in a week, all the way from the Netherlands. Also check out his other restaurants Barria Burrito at the other side of the Island.
Atmosphere: 5
Food: 5
Service: 5
Sawyer Driggs
Best little ceasars pizza I’ve ever eaten in my entire lifetime. Even my dad who does not enjoy little Caesars thought that it was amazing.
Atmosphere: 5
Food: 5
Service: 5
Nicole Ah Mow
Made an online order for drive thru pick up. Live in Kona and didn't check pizza box before leaving. Got home to find 2 pieces missing from the pizza box! Seriously?!?!
Late this afternoon I placed a pizza, crazy bread , 2 orders of herb cheese pizza puffs. Pick up time @5:15. I got there a little early . 5:10pm. Only to be told my order would NOT be ready for another THIRTY MINUTES! Mind you this order was placed at 4:15 pm & prepaid. I was picking up dinner for my 2 young hungry grandsons. It’s Friday night & it’s been a long exhausting day. Needless to say my grandsons were not very happy. I’m disappointed in the management team who explained they received an extremely large order for the military which meant everyone who placed dinner orders would have to wait much longer than expected. Personally I feel this was a terrible decision on the management team. We the Hilo community are loyal customers. We frequently patronize this little Cesar’s establishment. At least 2 to 3 times a month. I understand wanting to serve our military but not at hungry families expense.
Atmosphere: 1
Food: 1
Service: 1
Gyan The Farmer
Awesome customer service, pizza was cherry, cheesy bread was fire! Bring one to Kona if can thank u!
Ordered in drive thru, Andrew at the window was very rude and seemed not all there tbh. He handed me the orange slip and said told me someone would bring the food out shortly. An hour later and we’re still waiting in the parking lot after seeing people come and go. I went in for a refund, the workers could clearly see me standing at the register but decided to keep talking in the back, and when I was helped I was told to “try wait” as they went to get help. I asked for a manager and after pulling up my order, he asks Andrew why it wasn’t sent through because it was paid for and he responds with “idk” I got the refund and the manager apologized but they all seemed to not care much. I ended up going to the one out of town and it literally took 30 seconds for me to order, pay and leave with my food. Horrible experience and will never be going back.
Food was excellent! However service was the worst that i’ve ever experienced in my entire life. The worker Sara H (on the receipt) seemed confused if she even was supposed to be working. Had to repeat my order multiple times and she still got it wrong. When we asked for a refund she just stared blankly at the floor like she wanted me to leave. When i asked for a manager after 2 minutes of silence she said no the computer crashed and continued to stare at the ground. Then cursed loudly in front of me. When the manager eventually came, there was no one that even apologized and acted as if we were an inconvenience. Left feeling very unsatisfied she must be retrained immediately.
They try hard but usually come up short. They're all heart but only one oven for the greater part of hilo. I'm disappointed that the owner did not anticipate. There should definitely be another oven there. To compensate for the amount of people that live in Hilo. One oven is not enough when it's busy. These pizza parlors need to realize that and step it up. Owners don't realize the glout they get from the customers for lack of leadership. They need to do better. The island relies on these businesses. Owners need to be more self-aware. They're gaining a lot of negative attention.
Rat dropping in store
Fast good service but no sit-down place
Atmosphere: 3
Food: 5
Service: 5
Kids wanted Little Caesars for dinner tonight so we went through the drive thru around 6:30pm. Didnt have to wait since they had the pizzas we wanted ready. The guy working the window tonight was excellent! I should of asked his name. Great customer service! Staff is always great when we come here. Thank you guys.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crazy Bread
The owner is a legend of the game. Been there 2 times in a week, all the way from the Netherlands. Also check out his other restaurants Barria Burrito at the other side of the Island.
Atmosphere: 5
Food: 5
Service: 5
Best little ceasars pizza I’ve ever eaten in my entire lifetime. Even my dad who does not enjoy little Caesars thought that it was amazing.
Atmosphere: 5
Food: 5
Service: 5
Made an online order for drive thru pick up. Live in Kona and didn't check pizza box before leaving. Got home to find 2 pieces missing from the pizza box! Seriously?!?!
Food: 1
Drive through was quick and food good as usual!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Pepperoni Pizza
Restaurantji Recommends
Quality of the pizza these guys r turning out is like zero. Threw half the pie away feeling food poisoning symptoms. Will never come in here again
Atmosphere: 1
Food: 1
Service: 1
Great attitude from the young dude who served me at the window.. Excellent Pepperoni ? Pizzas!
Atmosphere: 4
Food: 5
Service: 5
Kid-friendliness: Thank you for the kids cookies
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Crazy Bread, Cheese Bread
Late this afternoon I placed a pizza, crazy bread , 2 orders of herb cheese pizza puffs. Pick up time @5:15.
I got there a little early . 5:10pm. Only to be told my order would NOT be ready for another THIRTY MINUTES!
Mind you this order was placed at 4:15 pm & prepaid.
I was picking up dinner for my 2 young hungry grandsons. It’s Friday night & it’s been a long exhausting day.
Needless to say my grandsons were not very happy.
I’m disappointed in the management team who explained they received an extremely large order for the military which meant everyone who placed dinner orders would have to wait much longer than expected.
Personally I feel this was a terrible decision on the management team. We the Hilo community are loyal customers.
We frequently patronize this little Cesar’s establishment. At least 2 to 3 times a month.
I understand wanting to serve our military but not at hungry families expense.
Atmosphere: 1
Food: 1
Service: 1
Awesome customer service, pizza was cherry, cheesy bread was fire! Bring one to Kona if can thank u!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Bread
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