Minit Stop Hilo - Puainako - Fried Chicken, Convenience Store and Gas Station

It’s been a few times that I have stopped by this Minitstop and I can’t buy what I came to buy because they don’t have the “correct piece of chicken”.

I’m not sure if this is just a stupid policy or the employees just don’t care, but instead of offering to substitute a piece of chicken they rather not make a sale. I went in today for some chicken, but because they had no drumsticks and one of the 3 pieces that comes in that combo is a drumstick, they wouldn’t substitute for another piece. They just rather not make a sale. 🤯 As a business owner myself this makes absolutely no sense.

A few months ago when I asked the girl at the laupahoehoe store if I can just pay the difference she said she could only sell me an a la cart piece. Meaning that not only was she not going to give me a full order, she wanted to charge me for whatever other piece I got. Either take the partial meal or pay for it 🤦‍♂️

Your store has so much potential located where it’s at. Love the chicken!!! Don’t change that please lol

Worse experience ever.... Y'all really need to train your workers more on customer service. Their faces says everything, so rude. Not even a Hello, how you doing? Nothing. They can't even offer if you wanted a bag, nothing..Pls retrain your employees to learn how to service people..

The machine wasn’t working for my little sisters card so I used Apple Pay and it still wasn’t working. Atleast she had let us attempt it 10 times but she kept saying “ omg what did you do to my card reader” implying that we broke it. It was not very professional of her to be honest. Didn’t wanna make a big deal out of it but not very good customer service. I’ve been in that situation before as a cashier and in high stress and still didn’t try to say the customer broke my stuff.

The machine wasn’t working for my little sisters card so I used Apple Pay and it still wasn’t working. Atleast she had let us attempt it 10 times but she kept saying “ omg what did you do to my card reader” implying that we broke it. It was not very professional of her to be honest. Didn’t wanna make a big deal out of it but not very good customer service. I’ve been in that situation before as a cashier and in high stress and still didn’t try to say the customer broke my stuff.

I literally just go there for possibly some drinks and some of the potato wedges. They are literally the best potato wedges that you’ve ever had. At least they are for me. I would definitely recommend this place. Definitely always hot and fresh!

For the amount of crispy, fried, and spicy entrees, and other gas station food, not to mention massive assortment of drinks it’s pretty low key cruel not to have a restroom like every successful pit stop that makes all of their profit on the patronage of snacks and drinks.

Worst chicken on the planet

Worst gas station. No bathroom for customers. Gas and food is grossly over priced compared to nearby gas stations. Rude customer service. Had to ask for a bag for my items. I had more than 5 items. Do not stop here.

Skip this gas station if you need a bathroom!

Best fried chicken in town

The chicken was delicious!

Bought gas, couldn't use restroom.

No got wings or breasts! Who needs you?😛

My father bought a 12 piece chicken and 6 wedges. He paid 30.00. The chicken pieces were small, and dried from sitting under the heater. Either customers should be allowed to order chicken freshly made or minitstop should reduce the prices for dried out goods. It was terrible and practically inedible. When asked, my Father was told by a worker, that he can only get what was there. Won’t be getting my chicken from here again. Also, there is no contact for customer service. The picture is of 4 pieces that fit on my small dinner plate from being shrunken and dried out. The larger plate is there for contrast.