8/5/24 at 4:44 pm subway location 194 kilauea ave suite 104 I was looking very forward to buying my husband a Subway! I have never felt so humiliated, I've been eating Subway for a decade and never experienced poor quality, poor customer service extremely unprofessionalism. We ordered a food-long outlaw sub when my husband received it in the store, the sandwich felt super light he barely opened the sandwich at the side of the table because he didn't want to hold up the customer behind him and to ensure were getting what we paid for. Upon opening the sub, it hardly had any meat/ veggies that came with it. He asked the both shift manager and the supervisor politely if they could make it better and told them that he already paid for it, the shift manager said "Is what you ordered.. and the serving portion is on the receipt" and " you can write a bad review or whatever ... you want to write ." I wasn't happy with the sub either and asked the manager for a refund due to poor quality and the customer service. The shift manager and the supervisor, both lied... first they said we cant take it back after walking out of the store, which we never walked out or left the store . We were in the store the whole time trying to find out a person in charge to better address and improve on their customer service and food quality and prevent future customer dissatisfaction. But they did not even provided us with this information. I had to call another store to get the information. Very discouraging instead the shift manager takes the initiative in solving the problem and improving on customer satisfaction. he encourages the customer instead to write a bad reviews! Unfortunately, the rating does not allow to post w/out selecting at least 1 star but you don't even deserve that !
Atmosphere: 1
Food: 1
Service: 1
Charity Graham
Considering this is a restaurant on making thing YOUR way and what you want on it…
It’s 50/50 on if you’re going to get a nice / decent worker. Sometimes they’re amazing and nothing but praise and you get exactly what you asked for.
Other times the workers are just plain rude from the get go. If you try to ask about something you didn’t want or need to add some employees make you feel as if you’re the problem.
Also watched multiple employees touch their selves and other objects with gloves on, then touch the food without changing gloves. Which is disgusting in my opinion.
Normally I wouldn’t even bother with a review but recently majority of my trips have been negative which sucks since this is my closest subway.
Atmosphere: 2
Food: 3
Service: 2
Nancy Cook Lauer
Ever since this store put up a metal shield that blocked our view of workers starting the sandwiches, this store has cheated us of some of our meat. Specifically, the All-American Club says it comes with bacon. A couple weeks ago, took it home and no bacon. Today I reminded the person assembling it not to forget the bacon. And then when they were wrapping it at the end I asked if there was bacon on it and was told yes. Took it home, guess what? No bacon. Next time -- if there even is a next time -- I am going to dismantle the damn thing in front of them.
Atmosphere: 2
Food: 2
Service: 1
L B
Friendly staff. Took too long for order; they ran out of Mayo...Food was good.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Subway Club
mindy williams
Food was okay, staff was not pleasant. Was all up in everyone’s business, took forever to make orders, and overall incompetent. I felt uncomfortable just staying there to finish my food.
Atmosphere: 2
Food: 4
Service: 1
Jay
Incompetent staff. Ordered 20 mins ahead. App says order is ready. I arrive they havent even started the order yet. Don’t accept the order snd say its finished if u havent started
Atmosphere: 1
Food: 4
Service: 1
Darko Lopaša
Workers focused on online shopping, rude woman, floors and tables clean, food OK.
Diego 234
Cant mess up a sandwich but girls were everywhere and forgetting about the sandwich to go talk with their co-workers. This is why i go to the other subway in hilo
Basic
Atmosphere: 3
Food: 3
Service: 3
8/5/24 at 4:44 pm
subway location 194 kilauea ave suite 104
I was looking very forward to buying my husband a Subway!
I have never felt so humiliated, I've been eating Subway for a decade and never experienced poor quality, poor customer service extremely unprofessionalism. We ordered a food-long outlaw sub when my husband received it in the store, the sandwich felt super light he barely opened the sandwich at the side of the table because he didn't want to hold up the customer behind him and to ensure were getting what we paid for. Upon opening the sub, it hardly had any meat/ veggies that came with it. He asked the both shift manager and the supervisor politely if they could make it better and told them that he already paid for it, the shift manager said "Is what you ordered.. and the serving portion is on the receipt" and " you can write a bad review or whatever ... you want to write ." I wasn't happy with the sub either and asked the manager for a refund due to poor quality and the customer service. The shift manager and the supervisor, both lied... first they said we cant take it back after walking out of the store, which we never walked out or left the store . We were in the store the whole time trying to find out a person in charge to better address and improve on their customer service and food quality and prevent future customer dissatisfaction. But they did not even provided us with this information. I had to call another store to get the information.
Very discouraging instead the shift manager takes the initiative in solving the problem and improving on customer satisfaction. he encourages the customer instead to write a bad reviews! Unfortunately, the rating does not allow to post w/out selecting at least 1 star but you don't even deserve that !
Atmosphere: 1
Food: 1
Service: 1
Considering this is a restaurant on making thing YOUR way and what you want on it…
It’s 50/50 on if you’re going to get a nice / decent worker. Sometimes they’re amazing and nothing but praise and you get exactly what you asked for.
Other times the workers are just plain rude from the get go. If you try to ask about something you didn’t want or need to add some employees make you feel as if you’re the problem.
Also watched multiple employees touch their selves and other objects with gloves on, then touch the food without changing gloves. Which is disgusting in my opinion.
Normally I wouldn’t even bother with a review but recently majority of my trips have been negative which sucks since this is my closest subway.
Atmosphere: 2
Food: 3
Service: 2
Ever since this store put up a metal shield that blocked our view of workers starting the sandwiches, this store has cheated us of some of our meat. Specifically, the All-American Club says it comes with bacon. A couple weeks ago, took it home and no bacon. Today I reminded the person assembling it not to forget the bacon. And then when they were wrapping it at the end I asked if there was bacon on it and was told yes. Took it home, guess what? No bacon. Next time -- if there even is a next time -- I am going to dismantle the damn thing in front of them.
Atmosphere: 2
Food: 2
Service: 1
Friendly staff. Took too long for order; they ran out of Mayo...Food was good.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Subway Club
Food was okay, staff was not pleasant. Was all up in everyone’s business, took forever to make orders, and overall incompetent. I felt uncomfortable just staying there to finish my food.
Atmosphere: 2
Food: 4
Service: 1
Incompetent staff. Ordered 20 mins ahead. App says order is ready. I arrive they havent even started the order yet. Don’t accept the order snd say its finished if u havent started
Atmosphere: 1
Food: 4
Service: 1
Workers focused on online shopping, rude woman, floors and tables clean, food OK.
Cant mess up a sandwich but girls were everywhere and forgetting about the sandwich to go talk with their co-workers. This is why i go to the other subway in hilo
Atmosphere: 2
Food: 4
Service: 1
Who doesn't love a Sub?
Restaurantji Recommends
The new Boss Sandwich is delicious
Great ? Sandwiches ? ?
They get my online order wrong here every time. Finally making a review about it.
Atmosphere: 5
Food: 1
Service: 3
So many ppl in line n the workers are all focused on online orders with a hole line goin out the door.. very poor service
The food here is always good, and the people are nice, but the prices have gone up so much! That's my only reason for 4 stars instead of 5.
Atmosphere: 5
Food: 5
Service: 5
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