Aina Haina Chop Suey

I ordered Catering #4 for $68 on Jan. 1 pickup. What I received was not at all what I expected for $68. I small box of mixed char sui and roast pork with 16 rolls. You got the best of me today. NEVER

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Roast Pork, Char Siu

The food is the average level of honolulu, but the price is far higher than other restaurants. A roast duck rice usually costs about $17 in other places, but it costs $22here.Bitter gourd beef rice even costs $23 it is the most expensive Cantonese restaurant in the island.

Atmosphere: 2

Food: 2

Service: 1

I used to take my 5 kids and wife to eat here all the time. Until I found out that they were upcharging me on the bill. Normally I wouldn't mind spending $150-$200 including tip. But for some reason, everytime we came back. The bill got larger and larger while we ordered the something everytime. So after the bill reached $280. I had a feeling something was wrong. I added up all the entrees and even added hawaii state tax. And it came out to $150. I asked for a receipt and they gave me an itemized receipt with no wording just numbers. I asked what the extra $130 was for and they told me gratuity fee.

I don't know anywhere that charges over $100 for gratuity fee for only $150 worth of food.

Anyways. The food is okay but if you don't want to get ripped off. Go to golden city or onon

Atmosphere: 1

Food: 3

Service: 1

Do not get scammed by them! They automatically charge you a tip for dine in WITHOUT TELLING YOU. Also, they have pictures of someone else's dishes. That is not what they serve! The food they cook has clear differences in ingredients and quality. Also, I asked for tofu on my fried rice, but what she did was bring pork fried rice and then a whole separate meal of salt and pepper tofu. That's how she got away with charging me for 2 meals instead of the one I wanted. It all tasted bad and I did not finish it.

Atmosphere: 1

Food: 1

Service: 1

Not ONLY is this place a complete scam, sneaking in 18% tip and asking for another tip, their food is ridiculously over priced for such garbage. DO NOT GO!!!!!

Atmosphere: 1

Food: 1

Service: 1

Came here to get food with family and friends and after looking at menu we decided we wanted to leave. The lady at the front was extremely rude and yelled at us as we were leaving for being greedy and cheap. Probably explains why the restaurant was empty.

Atmosphere: 1

Food: 1

Service: 1

I would give this place 0 stars if I could… sadly the lady tried to steal money from me by charging us an 18% tip without my consent, and gave us a separate receipt to leave tip again? She did all of this BEFORE we were served a cup of water or our food? She was very rude when we asked for a refund. If you’d not believe us, please see the pictures of our receipt. Be careful when going here, and check your receipts!

Atmosphere: 1

Food: 1

Service: 1

Crispy Gau Gee mein w 4 crispy gau gee.

Atmosphere: 3

Food: 3

Service: 4

If I could give the location negative stars I would. When I got to the counter and asked if I could dined in she ask how many people I told her it would only be me because my siblings where looking at other locations.Has I placed the order my sister's came in to add her order. The total come to $94 for only 5 plates. So I canceled one of the plates. The total was $73.83 before paying i asked how big are the plates she showed me a dined in plate for sample. Then we paid, once we paid I asked if we could set down she said you have to tip to dined in. So my sister told her canceled the order and give me, my money back. She refused and she that it was being made already, but we had just finish paying 1 minutes ago. She to call 911, then said she was going to call 911 but instead try to call the security. So, I called the security service Chad was is name, he could do anything if she refuses, So I said thank you and hanged up and proceed to call 911. Has he arrived the lady put the food out and set it on the counter. We explained the situation, he spoke to her. Asked what can we do to resolve the problem. I told him that I was willing to has longest she let's me set in dined. She refued, she said we had give tip to dined in. We had second police officer came and try to resolve the problem. She was in sock and told us that they never heard of a restaurant asking for tip just to dined in. For being my first time in Hawaii this has been the worst experience. Even the officer (Kat) said that she was embarrassed of the service we were receiving and that's not the Aloha way. She apologized, she even try to give us money to makeup for the service we received. I slowy closed her hand and told no thank you. That the money didn't matter to us. We were just trying to dined in or get our money back. Kat recommended other locations with better food and services.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Beef

If I could give the location negative stars I would. When I got to the counter and asked if I could dined in she ask how many people I told her it would only be me because my siblings where looking at other locations.Has I placed the order my sister's came in to add her order. The total come to $94 for only 5 plates. So I canceled one of the plates. The total was $73.83 before paying i asked how big are the plates she showed me a dined in plate for sample. Then we paid, once we paid I asked if we could set down she said you have to tip to dined in. So my sister told her canceled the order and give me, my money back. She refused and she that it was being made already, but we had just finish paying 1 minutes ago. She to call 911, then said she was going to call 911 but instead try to call the security. So, I called the security service Chad was is name, he could do anything if she refuses, So I said thank you and hanged up and proceed to call 911. Has he arrived the lady put the food out and set it on the counter. We explained the situation, he spoke to her. Asked what can we do to resolve the problem. I told him that I was willing to has longest she let's me set in dined. She refued, she said we had give tip to dined in. We had second police officer came and try to resolve the problem. She was in sock and told us that they never heard of a restaurant asking for tip just to dined in. For being my first time in Hawaii this has been the worst experience. Even the officer (Kat) said that she was embarrassed of the service we were receiving and that's not the Aloha way. She apologized, she even try to give us money to makeup for the service we received. I slowly closed her hand and told no thank you. That the money didn't matter to us. We were just trying to dined in or get our money back. Kat recommended other locations with better food and services.If I could give this location negative stars I would. When I got to the counter and asked if I could dine inside, she asked how many people there were and I told her it was just me as my siblings were looking for other locations. Have I placed an order? My sister came in to add her order. Only 5 plates, total $94. So I canceled one of the plates. The total cost before payment was $73.83 and I asked her to show me how big a plate was as a sample. We then paid and after paying I asked if I could sit down and she said you have to tip to get in. So my sister told her to cancel the order and give me the money back. She refused, she said it was ready but we just paid for it a minute ago. She called 911, then said she was going to call 911 but tried calling security. So, I called Chad from security and he would do anything if she said no, so I said thank you and hung up and continued calling 911. When he arrived, the lady took the food out and put it on the counter. We explained the situation and he talked to her. Ask what we can do to solve the problem. I told him I was willing to let her let me in for dinner for the longest time. She refused, saying we had already tipped for the meal. We sent a second police officer to try and resolve the situation. Wearing her socks, she told us that they had never heard of a restaurant asking for a tip just for the meal. This was the worst experience for my first time in Hawaii. Even the police officer (Kate) said she was embarrassed by the service we received, which is not the Aloha way. She apologized and she even tried to give us money to compensate for the service we received. I slowly closed her hand and told her no thank you. Money is not important to us. We just wanted to eat or get our money back. Kate recommended other places with better food and service.

Come back again for to Celebrate New Year. This is one of the restaurant you can find during holiday. I never see this place closed. The food and service experience are the best. Will come back in Chinese new year for Jai and Gao.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Mongolian Beef, Roast Duck, Roast Pork, Beef, Char Siu, Orange Chicken

Horrible. See attached for photos of menu item I ordered vs the slop I received. It was $27 for a disgusting looking slop. Not at all what the picture showed. The clerk was rude too when I brought it to her attention. This is obvious fraud.

Atmosphere: 2

Food: 1

Service: 1

Despite having happy hour prices posted in window and ordering a combo employees told us that that is no longer available. Said manager only in later and not available.

Service: 1

Have not returned to this place will never again asking for tip when taking out food I left a dollar and had a complaint of not enough, too expensive and sub par for a Chinese restaurant.

Service sucked & yet they insist that you tip them 18%. Portions were very small, not worth the $! To top it off, on our way out, my wife selected a pack of tea cookies which were on the counter & to her surprise, the cookies were 3 to a pack for $7! Lady that cashed us out for the cookies, handed my wife the receipt & good thing that my wife looked at the receipt before paying, they tried to charge 18% tip for something that she hand selected while on her way out in which she didn’t need any assistance with!!!! Steer clear from this place!

Atmosphere: 1

Food: 1

Service: 1