Drive through took 18 minutes. There were only 2 cars in front of me. When I got to the window my order wasn't even ready. Two burgers. Cold fries. Unreal.
Atmosphere: 1
Food: 2
Service: 1
Albert K
I had a disappointing experience during my recent visit. I ordered a meal with a Coke and a bottle of water, but was instead given a Coke and a Diet Coke. When I pointed out the mistake, the staff member insisted I needed to pay extra to add the bottle of water—even though it was part of my original order. After some back and forth, she eventually said, “Never mind,” but the interaction felt dismissive.
Additionally, when I requested a straw, I was ignored. Throughout my time there, I observed that she did not greet me or any other customers who arrived after me. She appeared to be wearing a name tag that identified her as the Site Manager, which made the lack of courtesy and professionalism even more surprising. Her hat was worn low enough that her eyes were barely visible, which added to the impersonal nature of the service.
This was, unfortunately, one of the most unpleasant experiences I’ve had at this location. Based on this visit, I’ve revised my rating from 5 stars to 1 star.
Atmosphere: 5
Food: 4
Service: 1
Barry Branson5
Food was spot on with multiple changes on items and service with Aloha is what I expect! Great job team!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger, Onion Ring, BK Chicken Fries
Carl Brown
I went to order a burrito. And I told the woman at the counter I wanted one single burrito with a small sized hash brown. She kept insisting to make it a meal. However, I count calories and it would be a waste of food if I had 2 burritos. I told her I wanted sausage twice. But she put in the kiosk as bacon. So I walked out because the service worker was incompetent at her job and I have high standards when someone takes my order. I will go eat somewhere else. Plus they move really slow. The only good thing about this facility is that it’s clean.
Atmosphere: 1
Food: 2
Service: 1
Charl'ette Aileen Pua'nani Kea'loha (Charlie)
I save coupons $16.00 2 people can eat, but it doesn't come with drinks. Their coupons last about 2 months? I personally like this restaurant and we go through the drive through. Staff is awesome we feel comfortable going there. Know that once in a while a mistake can happen and that's Not to often. Do know that they work Very Hard and if you're order takes a minute or 3! Hot and fresh IS the minutes.
Atmosphere: 4
Food: 5
Service: 5
Janet
I have always loved burger king. The workers are kind and ask the right questions.
Atmosphere: 5
Food: 5
Service: 5
Harry Horton
They need to hire more people here. There was like 3-5 people working, and it was not that busy, but I still waited 30+ minutes for my food, a mobile order, inside the restaurant. The staff working were friendly and made good food, but they really need to hire more people. It was sad seeing the workers being stressed and tired. There was also a homeless lady sitting in the corner sleeping and screaming occasionally. I hope this reaches someone who can help this beloved establishment.
Atmosphere: 3
Food: 5
Service: 3
Frankie Repalda
I am very happy to say that they remembered to use teriyaki sauce for both of my original chicken sandwiches. If I recalled i did ask for teriyaki sauce in place of the lettuce and mayonnaise and one of the sandwiches was correct but the other one had teriyaki sauce and it had mayonnaise and lettuce ( Sorry for not returning and checking). Thanks for making it the way I wanted
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BK Chicken Fries
John Salverson
Burger King getting to be very expensive lately. 😔
Atmosphere: 5
Food: 5
Service: 5
David Perreira
Clean, the workers are awesome despite all the trash impatient customers they have to help, and the food actually looks like the commercial.
Nice staff! Went with my mom and shared a combo and the staff was kind enough to cut the burger in half for us. Burger and fries were hot and fresh!
Atmosphere: 5
Food: 5
Service: 5
208 Legal Help
Great people great service great food great atmosphere grape vibe. Just a peaceful lunch.
Atmosphere: 5
Food: 5
Service: 5
崔德浩
melts!!!
Atmosphere: 5
Food: 5
Service: 5
S W
Fast food is so slow.
Food: 2
Service: 1
Paradise Walker
It's a relatively new store, so it feels clean. The hamburgers are also delicious. However, once I ordered takeout and the fries were not included. When receiving food, we recommend that you always check the contents of the bag.
Drive through took 18 minutes. There were only 2 cars in front of me. When I got to the window my order wasn't even ready. Two burgers. Cold fries. Unreal.
Atmosphere: 1
Food: 2
Service: 1
I had a disappointing experience during my recent visit. I ordered a meal with a Coke and a bottle of water, but was instead given a Coke and a Diet Coke. When I pointed out the mistake, the staff member insisted I needed to pay extra to add the bottle of water—even though it was part of my original order. After some back and forth, she eventually said, “Never mind,” but the interaction felt dismissive.
Additionally, when I requested a straw, I was ignored. Throughout my time there, I observed that she did not greet me or any other customers who arrived after me. She appeared to be wearing a name tag that identified her as the Site Manager, which made the lack of courtesy and professionalism even more surprising. Her hat was worn low enough that her eyes were barely visible, which added to the impersonal nature of the service.
This was, unfortunately, one of the most unpleasant experiences I’ve had at this location. Based on this visit, I’ve revised my rating from 5 stars to 1 star.
Atmosphere: 5
Food: 4
Service: 1
Food was spot on with multiple changes on items and service with Aloha is what I expect! Great job team!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger, Onion Ring, BK Chicken Fries
I went to order a burrito. And I told the woman at the counter I wanted one single burrito with a small sized hash brown. She kept insisting to make it a meal. However, I count calories and it would be a waste of food if I had 2 burritos. I told her I wanted sausage twice. But she put in the kiosk as bacon. So I walked out because the service worker was incompetent at her job and I have high standards when someone takes my order. I will go eat somewhere else. Plus they move really slow. The only good thing about this facility is that it’s clean.
Atmosphere: 1
Food: 2
Service: 1
I save coupons $16.00 2 people can eat, but it doesn't come with drinks. Their coupons last about 2 months? I personally like this restaurant and we go through the drive through. Staff is awesome we feel comfortable going there. Know that once in a while a mistake can happen and that's Not to often. Do know that they work Very Hard and if you're order takes a minute or 3! Hot and fresh IS the minutes.
Atmosphere: 4
Food: 5
Service: 5
I have always loved burger king. The workers are kind and ask the right questions.
Atmosphere: 5
Food: 5
Service: 5
They need to hire more people here. There was like 3-5 people working, and it was not that busy, but I still waited 30+ minutes for my food, a mobile order, inside the restaurant. The staff working were friendly and made good food, but they really need to hire more people. It was sad seeing the workers being stressed and tired. There was also a homeless lady sitting in the corner sleeping and screaming occasionally. I hope this reaches someone who can help this beloved establishment.
Atmosphere: 3
Food: 5
Service: 3
I am very happy to say that they remembered to use teriyaki sauce for both of my original chicken sandwiches. If I recalled i did ask for teriyaki sauce in place of the lettuce and mayonnaise and one of the sandwiches was correct but the other one had teriyaki sauce and it had mayonnaise and lettuce ( Sorry for not returning and checking). Thanks for making it the way I wanted
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BK Chicken Fries
Burger King getting to be very expensive lately. 😔
Atmosphere: 5
Food: 5
Service: 5
Clean, the workers are awesome despite all the trash impatient customers they have to help, and the food actually looks like the commercial.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice staff! Went with my mom and shared a combo and the staff was kind enough to cut the burger in half for us. Burger and fries were hot and fresh!
Atmosphere: 5
Food: 5
Service: 5
Great people great service great food great atmosphere grape vibe. Just a peaceful lunch.
Atmosphere: 5
Food: 5
Service: 5
melts!!!
Atmosphere: 5
Food: 5
Service: 5
Fast food is so slow.
Food: 2
Service: 1
It's a relatively new store, so it feels clean. The hamburgers are also delicious. However, once I ordered takeout and the fries were not included. When receiving food, we recommend that you always check the contents of the bag.
Atmosphere: 4
Food: 4
Service: 2
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