Genki Sushi

I went there once and was turned away with my serive dog because she wasn't wearing her service dog vest or id for her. According to the ADA a service dog can wear any color vest and is NOT required to wear a vest. There is no ID to be shown. You need to educate your young employees about service dog regulations. They're not just seeing eye dogs for the blind. There are medical alert, psychiatric service dogs and also food allergy detection service dogs. It was the only restaurant that turned me away. It's not right, and I know people have fake service dogs. However, you can spot one when they're aggressive or do not listen to their owners. That right there us proof it's a fake. Anyway, I was really disappointed and went to another location. I have been to Genki with my service do multiple times at the Kapahulu location with no issues or questioning if my service do is legit.

Service: 1

Genki Sushi Ala Moana used to be a fun way to get middle-to-lower-middle quality nigiri and maki at the mall. What happened? The ahi nigiri came ouu

Atmosphere: 2

Food: 2

Service: 2

We had gotten seated pretty quick, but besides that the wait for 5 plates of smaller platter sushi was horrible!! It was a 20 minute wait for each plate we had. Our water was never refilled, not once, we tried calling for service but not a single worker came to assist us. Staff was rude. Never again.

Atmosphere: 1

Food: 4

Service: 1

This is my favorite sushi restaurant!

Atmosphere: 5

Food: 5

Service: 5

Went there today for dinner and had a disgusting experience. I ordered pickled radish rolls first thing after sitting down, and they didn’t show up. This is a common occurrence for this location, often flat out forgetting to send out sushi. When I asked a waitress about this, they sent one out on a blatantly dirty plate covered in crumbs and tempura skin. The item I ordered has nothing that resembles any of the crumbs on the plate . It’s clear that the kitchen did this purposely, the other sushi guests were receiving were not in this condition, only mines. The sushi was chopped at all sorts of different sizes, not caring at all. Additionally the sushi was on a dirty plate used for premium sushi, the one I ordered is 2.15, i.e the cheapest thing on thing on the menu, meaning they just grabbed any old plate. It’s not shown too well in the photo but the plate had a number of suspicious oily smears. This Genki Sushi like most is usually average at best, but let this be a cautionary tale about asking to get food that you didn’t receive. For all we know they could’ve smeared their nuts on the plate. Historically, Genki Sushi is a filthy establishment, even causing a Hepatitis outbreak a few years ago. To anyone with a compromised immune system do not risk eating here, even the safe stuff isn’t entirely safe.

Long wait to get a table, but the fish is really good!

Atmosphere: 5

Food: 5

Service: 5

We always enjoy the food and experience here. Our server was an electric food car, and so she gave us no troubles nor recommendations.

Atmosphere: 4

Food: 5

Service: 4

Quick and easy to order on your phone 📱.

Not the typical Sushi-go-round I am used to in Japan, but it fit the urge. Price vs food is spot on.

Atmosphere: 4

Food: 5

Service: 5

Some of the sauces are a bit too sweet but overall a great meal.

Atmosphere: 4

Food: 4

Service: 4

Great place !

Atmosphere: 5

Food: 5

Service: 5

No Utensils for beef bowl

Greeted and seated right away at a table. We got there just before the dinner rush. Everything is QR code to order and let the staff know if you need anything else. You can even create a table group so people can oder from your own phone but be sure to not accidentally double order from two different phones. Food quality was good for the price and staff is friendly. The portion of the Fried Squid was awesome! Didn’t eat too much this visit but was totally satisfied!

Vegetarian options: Keep in mind this is a sushi place, but they do have a good amount of items that are vegetarian. Miso soup, eggplant, tofu, green beans, cucumber are just the ones that I remember.

Parking: Ala Moana has a lot of free parking.

Kid-friendliness: Kids have options for other things than sushi. Like chicken, spam, french fries, and egg.

Wheelchair accessibility: Wheelchair accessible for sure.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Ahi Poke Bowl, Roll, Garlic Ahi, Squid, Salmon Sashimi

Food was average for the price, not fresh. Presentation was average. Train idea was fun but didn’t make up for the quality of the food. Room was very cold and staff didn’t really do much as you order online yourself. Not recommended. Vegetable tempura was the only fresh nice food.

Atmosphere: 1

Food: 1

Service: 1

Music a little bit loud + the train song + buttons songs. Too much.

Atmosphere: 3

Food: 4

Service: 4