When we got to the hotel our room was not ready, didn’t get our room until 5:00 when check in is at 3:00, than they gave us a king bed room when we booked two double beds. They blamed us for booking it wrong even though our paperwork showed 2 double beds. Finally got it figured out and we moved to our room. Two times in our 5 days so far had to ask to have our room cleaned. Was told we refused having our room cleaned, but why would I ask if having your room cleaned everyday was included of if I didn’t want it. Counter staff were not friendly or helpful at all. All of the pool staff were very friendly. The beds are comfortable, but the rooms are small and no room to have two suitcases set up to get your stuff from them. The patio door rattled in the wind. you can hear everything from outside and the hallways. I would not recommend this hotel to anyone.
Cassandra Stone
Thank you!
Service: 5
Jennie Kim
The rooms are clean due to renovation and bed is super comfortable. Despite rennovation, since the hotel building itself was built a while back it does feel a bit outdated. Also, the hotel only provides valet for parking and space is limited. Towards the end of the night, valet spots will fill up and you’ll have to find parking elsewhere. We did end up street parking throughout our stay but it is extremely difficult. Also the shower drain was super slow to the point where water would rise up to my ankle. You get a drink token when checking in and the pina colada was delicious. For the price point, overall satisfied but definitely could use improvement.
Service: 4
Irma Vazquez
Rooms: Nice & CleanNearby activities: Great LocationSafety: Pretty SafeWalkability: Love it , Everything is pretty Close.Food & drinks: Great Food &Service.
Service: 5
Annette MB
I requested to move rooms 3 times because each room was not clean! They looked clean from first view, but after looking closer, the floors were covered with hair.... bathroom dirty...shower and bottom of shower curtain dirty! Not sure if I was given older discounted rooms, but they were old and disgusting. I booked a room with a patio...didn't get it. Booked a room off from the street... didn't get it!I could hear absolutely EVERYTHING....traffic, people in the next room talking, the people above me walking around. It was so miserable, I left after the first night.I do, however have to mention that the young man in the front desk (don't remember his name) tried to accommodate me and went over and beyond to help me, everything wasn't his fault. The hotel staff was also extremely kind as well!Also, had breakfast the next morning before leaving.....it was prompt and delicious!
Service: 5
Jason H
Great staff, comfortable hotel with a really nice chilled pool area.
Service: 5
Lili Jones
The location is excellent, few mins walk to the beach. The staff are super helpful. Interior in the rooms look great, along with very comfy beds. Only downside is how thin the walls/windows are - could hear traffic noise all through the night & people walking through corridors etc. Also the AC was incredibly noisey. Overall had a great stay.
Service: 5
Jayme
Dishonest business practices. Terrible hassle to cancel reservation if your plans change. After several attempts, finally got an email confirming cancellation, but they’ve neglected to refund my deposit (after confirming verbally they would).Will now be going through my bank and filing a complaint, wouldn’t book with them again.
Service: 1
TRX
March 13-19, 2024Came to HI for a wedding. Wayfinder was an excellent choice. Rooms are clean and conveniently stocked (mini fridge, bathrobes etc.). Checking in was dicey but Daniel was persistent. I booked 2 rooms but he couldn’t find one reservation. Make sure you book thru their number. I didn’t (thought I was) and one reservation never went thru. Daniel got it sorted out. Great pool, restaurant and valet parking. All employees were friendly, helpful and efficient. I would definitely stay here again.Walkability: Near stores and the beach. Easy driving access to sights.Food & drinks: Excellent
Service: 5
Arlo Druzba
Very happy with our hotel room, great value.Staff were helpful and friendly and the cafe was good, too. Great location, easy walk to beach.Canal side of Waikiki, I recommend for travellers or families keen to avoid mad rush of beach party, traffic.Easy walk down to Kuhio Ave intersection, to catch bus 20 to/from airport. $3
Really good food, you have to try cheeseburger... DELICIOUS!.
Service: 5
Diego Torres
Hotel with excellent location on the boardwalk.He has very good eyesight.Clean rooms.Clean pool area.Restaurant.Good drinks at the bar.
Service: 5
inae Kim
Initially, my stay at the hotel was enjoyable, and I appreciated the positive aspects of my experience. I left my jacket at the hotel and attempted to inquire about it by phone for an hour, but the hotel did not respond throughout that time. Eventually, I went to the hotel to inquire about my jacket, and the front desk staff simply told me to wait without giving any indication of when I might receive a response from housekeeping. As an Uber driver was waiting for me, I wanted to leave an email, but the staff ignored me and became annoyed. Despite waiting on the phone for an hour, I couldn't even confirm whether my jacket was there or not, and I was left waiting indefinitely due to the staff's unclear response. I apologized to the guests behind me and asked the staff again, but their attitude was extremely rude. I am truly disappointed with the service at this hotel and had the worst service experience.
Service: 1
Leslie M
Great location, close to beach, shops and restaurants. Staff were very friendly. Bed and linens are comfy. Property appeared clean and well kept. Walls are thin and outside noise was easily heard from the room as well as hallway sounds, atleast from the second floor.Walkability: Easily walkable to main streets and nearby shops. 3 blocks from beach.
Service: 4
GB F
All staff are very friendly and helpful. Great location, walk to everything. Coffee shop is fantastic. On the down side- rooms are a bit worn and very small. Takes forever to get your car from the valet. They need more staff. Parking is very expensive. Took 30 minutes to check In because only 1 person was working. Get rid of the rug in the lobby. It’s filthy and an eyesore.
When we got to the hotel our room was not ready, didn’t get our room until 5:00 when check in is at 3:00, than they gave us a king bed room when we booked two double beds. They blamed us for booking it wrong even though our paperwork showed 2 double beds. Finally got it figured out and we moved to our room. Two times in our 5 days so far had to ask to have our room cleaned. Was told we refused having our room cleaned, but why would I ask if having your room cleaned everyday was included of if I didn’t want it. Counter staff were not friendly or helpful at all. All of the pool staff were very friendly. The beds are comfortable, but the rooms are small and no room to have two suitcases set up to get your stuff from them. The patio door rattled in the wind. you can hear everything from outside and the hallways. I would not recommend this hotel to anyone.
Thank you!
Service: 5
The rooms are clean due to renovation and bed is super comfortable. Despite rennovation, since the hotel building itself was built a while back it does feel a bit outdated. Also, the hotel only provides valet for parking and space is limited. Towards the end of the night, valet spots will fill up and you’ll have to find parking elsewhere. We did end up street parking throughout our stay but it is extremely difficult. Also the shower drain was super slow to the point where water would rise up to my ankle. You get a drink token when checking in and the pina colada was delicious. For the price point, overall satisfied but definitely could use improvement.
Service: 4
Rooms: Nice & CleanNearby activities: Great LocationSafety: Pretty SafeWalkability: Love it , Everything is pretty Close.Food & drinks: Great Food &Service.
Service: 5
I requested to move rooms 3 times because each room was not clean! They looked clean from first view, but after looking closer, the floors were covered with hair.... bathroom dirty...shower and bottom of shower curtain dirty! Not sure if I was given older discounted rooms, but they were old and disgusting. I booked a room with a patio...didn't get it. Booked a room off from the street... didn't get it!I could hear absolutely EVERYTHING....traffic, people in the next room talking, the people above me walking around. It was so miserable, I left after the first night.I do, however have to mention that the young man in the front desk (don't remember his name) tried to accommodate me and went over and beyond to help me, everything wasn't his fault. The hotel staff was also extremely kind as well!Also, had breakfast the next morning before leaving.....it was prompt and delicious!
Service: 5
Great staff, comfortable hotel with a really nice chilled pool area.
Service: 5
The location is excellent, few mins walk to the beach. The staff are super helpful. Interior in the rooms look great, along with very comfy beds. Only downside is how thin the walls/windows are - could hear traffic noise all through the night & people walking through corridors etc. Also the AC was incredibly noisey. Overall had a great stay.
Service: 5
Dishonest business practices. Terrible hassle to cancel reservation if your plans change. After several attempts, finally got an email confirming cancellation, but they’ve neglected to refund my deposit (after confirming verbally they would).Will now be going through my bank and filing a complaint, wouldn’t book with them again.
Service: 1
March 13-19, 2024Came to HI for a wedding. Wayfinder was an excellent choice. Rooms are clean and conveniently stocked (mini fridge, bathrobes etc.). Checking in was dicey but Daniel was persistent. I booked 2 rooms but he couldn’t find one reservation. Make sure you book thru their number. I didn’t (thought I was) and one reservation never went thru. Daniel got it sorted out. Great pool, restaurant and valet parking. All employees were friendly, helpful and efficient. I would definitely stay here again.Walkability: Near stores and the beach. Easy driving access to sights.Food & drinks: Excellent
Service: 5
Very happy with our hotel room, great value.Staff were helpful and friendly and the cafe was good, too. Great location, easy walk to beach.Canal side of Waikiki, I recommend for travellers or families keen to avoid mad rush of beach party, traffic.Easy walk down to Kuhio Ave intersection, to catch bus 20 to/from airport. $3
Service: 5
Restaurantji Recommends
Really good food, you have to try cheeseburger... DELICIOUS!.
Service: 5
Hotel with excellent location on the boardwalk.He has very good eyesight.Clean rooms.Clean pool area.Restaurant.Good drinks at the bar.
Service: 5
Initially, my stay at the hotel was enjoyable, and I appreciated the positive aspects of my experience. I left my jacket at the hotel and attempted to inquire about it by phone for an hour, but the hotel did not respond throughout that time. Eventually, I went to the hotel to inquire about my jacket, and the front desk staff simply told me to wait without giving any indication of when I might receive a response from housekeeping. As an Uber driver was waiting for me, I wanted to leave an email, but the staff ignored me and became annoyed. Despite waiting on the phone for an hour, I couldn't even confirm whether my jacket was there or not, and I was left waiting indefinitely due to the staff's unclear response. I apologized to the guests behind me and asked the staff again, but their attitude was extremely rude. I am truly disappointed with the service at this hotel and had the worst service experience.
Service: 1
Great location, close to beach, shops and restaurants. Staff were very friendly. Bed and linens are comfy. Property appeared clean and well kept. Walls are thin and outside noise was easily heard from the room as well as hallway sounds, atleast from the second floor.Walkability: Easily walkable to main streets and nearby shops. 3 blocks from beach.
Service: 4
All staff are very friendly and helpful. Great location, walk to everything. Coffee shop is fantastic. On the down side- rooms are a bit worn and very small. Takes forever to get your car from the valet. They need more staff. Parking is very expensive. Took 30 minutes to check In because only 1 person was working. Get rid of the rug in the lobby. It’s filthy and an eyesore.
Service: 5