小红书来的快跑！避雷！The service at this restaurant was extremely poor. I made a reservation by phone before coming to Hawaii, and I arrived early, but the front desk told me they could not find my reservation. Then they called a male staff member to handle the situation. His attitude was very bad. He said “everyone makes mistakes,” which I could barely accept. I told him I had called a long time in advance to make the reservation and asked what we were supposed to do now. He then sarcastically said that someone else had just said the same thing earlier. Does that mean this restaurant often loses reservation information?
My reservation time was 7:30 PM, and since I arrived early, he told me to come back at 7:30 and “see what happens.” I said that if there was no table at 7:30, I would have to go to another restaurant, which is completely reasonable for tourists who do not want to waste time waiting. He then replied in a very careless and dismissive tone, telling me to just go eat somewhere else. From the beginning, he showed no intention of solving the problem and was extremely disrespectful to customers, especially to visitors.
Atmosphere: 1
Food: 1
Service: 1
Zhengxin Zhou
Awful service, we already made appointment but on the list our name not shows up when we arrive. It should be their mistake but they trying to drop all the problems and still let us wait. Really sucks!
Atmosphere: 1
Service: 1
Morrison Club
The best hidden gem! Met friends here for dinner and had the private tatami room. Service was EXCELLENT! They were informative on selection and helped with options. Always there to refill our drinks and the sushi was fabulous!
Atmosphere: 5
Food: 5
Service: 5
Hannah C
No explanation needed. I love sitting at the sushi bar, enjoying fresh fish and the chef’s company. The fish is always fresh, and my favorite dish from the kitchen is the uni chawanmushi—an absolute must-have.
Parking is convenient and secure. The restaurant is always busy, so reservations are highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Fresh Sashimi
Lorin Wang
This was a very disappointing experience. The restaurant misrecorded my reservation time, and when we arrived, they refused to acknowledge their mistake and instead placed the blame on us.
What made it worse was that, despite the situation, they insisted on enforcing a minimum spend of $100+ per adult, and even required children to meet a $50+ minimum spend, which is something I have never encountered before. This policy was not clearly disclosed during the reservation or communicated in advance.
For a restaurant at this price point, this level of service and accountability is unacceptable. Regardless of the quality of the food, the lack of professionalism, transparency, and basic customer respect completely ruined the experience.
Atmosphere: 1
Service: 1
Yueyi Ma
worst experience ever, food is okay but so expensive. The server is so rude
Atmosphere: 1
Food: 1
Service: 1
C Wong
Extremely unprofessional and dishonest service.
The staff told me I could call the next day to check for any reservation cancellations so I could take the spot. I specifically pointed out that they are closed on Wednesdays and asked how I was supposed to call if they were closed. The staff explicitly assured me that even though they would be closed, they would still be answering phone calls.
That was a complete lie.
I called multiple times, and every single call went straight to voicemail. If you do not answer calls when you are closed, just be honest about it. Don’t lie to customers and waste their time. This was incredibly frustrating and disrespectful.
I’ve since seen many reviews mentioning bad attitudes and even racist behavior. Unfortunately, this experience fully aligns with what others have said.
I will never return to a restaurant like this. 👎
Harry Wang
Chawanmushi with uni and the grilled oyster bomb were great. The sushi was average — the rice was a bit firm.
Atmosphere: 5
Food: 5
Service: 5
Mandy Hung
Very disappointed with the food quality & portion, won’t come back to this place. But the waiter is really nice though!
Atmosphere: 3
Food: 2
Service: 5
Yu Xiong
Best Japanese restaurant I have ever experienced at Honolulu, fresh sashimi and Uni. Cold snow crab is the best one. We will definitely visit this one when we come back to Hawaii. Also, great service!
We’ve travel to the island five times, and this is literally the best izakaya in town for us. Great service great food!
Atmosphere: 5
Food: 5
Service: 5
Yuri Lau
The best Japanese restaurant in Hawaii. The sashimi is as fresh as what you’d get at a high-end sushi restaurant in Japan. The longtime staff are incredibly friendly with true Japanese hospitality. It’s definitely upscale, but totally worth it.🍣✨
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Uni Egg Rice, Omakase Sashimi, Natto Yamaimo Okra and Nori Sheets, Karaage Chicken, Baby Sardine Chips
yunjie deng
I booked a reservation by phone two days ago but door was locked and restaurant was dark when I arrived. This is not Wednesday, it is a Tuesday and google shows the restaurant is open on Tuesday as well. I found out via their voicemail message that they are “also closed” on today. I didnt receive any communication beforehand and had to find other restaurant on the spot.
Michele Mansouri
Uosan completely blew our minds. I first heard about it from my pottery instructor, who said it’s one of the most authentic Japanese restaurants on the island—and he was right. From the outside, it’s very unassuming. If you’re not paying close attention, you could easily miss it.
The menu can feel a little intimidating at first, but the servers were so kind and helpful. We decided on the Omakase, and when asked if we had any favorites, we mentioned Wagyu, uni, and left everything else to the chef. Every single dish that followed seemed to top the last. It was a truly exceptional experience.
We finished with the truffle rice, which absolutely lived up to the hype. Since I’m not a big fan of egg yolk, they thoughtfully brought it on the side so my husband could add it to his portion while I enjoyed mine without.
We also tried a sparkling sake, which was new to us and such a pleasant surprise. Overall, Uosan is a gem—simplistic with an authentic feel— extraordinary in flavor and hospitality.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Uni Egg Rice, Omakase Sashimi, Uni Caviar Blinis
Jasmine J
We came here for my birthday and it was a huge disappointment. The food is overrated and not worth the wait.
小红书来的快跑！避雷！The service at this restaurant was extremely poor. I made a reservation by phone before coming to Hawaii, and I arrived early, but the front desk told me they could not find my reservation. Then they called a male staff member to handle the situation. His attitude was very bad. He said “everyone makes mistakes,” which I could barely accept. I told him I had called a long time in advance to make the reservation and asked what we were supposed to do now. He then sarcastically said that someone else had just said the same thing earlier. Does that mean this restaurant often loses reservation information?
My reservation time was 7:30 PM, and since I arrived early, he told me to come back at 7:30 and “see what happens.” I said that if there was no table at 7:30, I would have to go to another restaurant, which is completely reasonable for tourists who do not want to waste time waiting. He then replied in a very careless and dismissive tone, telling me to just go eat somewhere else. From the beginning, he showed no intention of solving the problem and was extremely disrespectful to customers, especially to visitors.
Atmosphere: 1
Food: 1
Service: 1
Awful service, we already made appointment but on the list our name not shows up when we arrive. It should be their mistake but they trying to drop all the problems and still let us wait. Really sucks!
Atmosphere: 1
Service: 1
The best hidden gem! Met friends here for dinner and had the private tatami room. Service was EXCELLENT! They were informative on selection and helped with options. Always there to refill our drinks and the sushi was fabulous!
Atmosphere: 5
Food: 5
Service: 5
No explanation needed. I love sitting at the sushi bar, enjoying fresh fish and the chef’s company. The fish is always fresh, and my favorite dish from the kitchen is the uni chawanmushi—an absolute must-have.
Parking is convenient and secure. The restaurant is always busy, so reservations are highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Fresh Sashimi
This was a very disappointing experience. The restaurant misrecorded my reservation time, and when we arrived, they refused to acknowledge their mistake and instead placed the blame on us.
What made it worse was that, despite the situation, they insisted on enforcing a minimum spend of $100+ per adult, and even required children to meet a $50+ minimum spend, which is something I have never encountered before. This policy was not clearly disclosed during the reservation or communicated in advance.
For a restaurant at this price point, this level of service and accountability is unacceptable. Regardless of the quality of the food, the lack of professionalism, transparency, and basic customer respect completely ruined the experience.
Atmosphere: 1
Service: 1
worst experience ever, food is okay but so expensive. The server is so rude
Atmosphere: 1
Food: 1
Service: 1
Extremely unprofessional and dishonest service.
The staff told me I could call the next day to check for any reservation cancellations so I could take the spot. I specifically pointed out that they are closed on Wednesdays and asked how I was supposed to call if they were closed. The staff explicitly assured me that even though they would be closed, they would still be answering phone calls.
That was a complete lie.
I called multiple times, and every single call went straight to voicemail. If you do not answer calls when you are closed, just be honest about it. Don’t lie to customers and waste their time. This was incredibly frustrating and disrespectful.
I’ve since seen many reviews mentioning bad attitudes and even racist behavior. Unfortunately, this experience fully aligns with what others have said.
I will never return to a restaurant like this. 👎
Chawanmushi with uni and the grilled oyster bomb were great.
The sushi was average — the rice was a bit firm.
Atmosphere: 5
Food: 5
Service: 5
Very disappointed with the food quality & portion, won’t come back to this place. But the waiter is really nice though!
Atmosphere: 3
Food: 2
Service: 5
Best Japanese restaurant I have ever experienced at Honolulu, fresh sashimi and Uni. Cold snow crab is the best one. We will definitely visit this one when we come back to Hawaii. Also, great service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We’ve travel to the island five times, and this is literally the best izakaya in town for us. Great service great food!
Atmosphere: 5
Food: 5
Service: 5
The best Japanese restaurant in Hawaii. The sashimi is as fresh as what you’d get at a high-end sushi restaurant in Japan. The longtime staff are incredibly friendly with true Japanese hospitality. It’s definitely upscale, but totally worth it.🍣✨
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Uni Egg Rice, Omakase Sashimi, Natto Yamaimo Okra and Nori Sheets, Karaage Chicken, Baby Sardine Chips
I booked a reservation by phone two days ago but door was locked and restaurant was dark when I arrived. This is not Wednesday, it is a Tuesday and google shows the restaurant is open on Tuesday as well. I found out via their voicemail message that they are “also closed” on today. I didnt receive any communication beforehand and had to find other restaurant on the spot.
Uosan completely blew our minds. I first heard about it from my pottery instructor, who said it’s one of the most authentic Japanese restaurants on the island—and he was right. From the outside, it’s very unassuming. If you’re not paying close attention, you could easily miss it.
The menu can feel a little intimidating at first, but the servers were so kind and helpful. We decided on the Omakase, and when asked if we had any favorites, we mentioned Wagyu, uni, and left everything else to the chef. Every single dish that followed seemed to top the last. It was a truly exceptional experience.
We finished with the truffle rice, which absolutely lived up to the hype. Since I’m not a big fan of egg yolk, they thoughtfully brought it on the side so my husband could add it to his portion while I enjoyed mine without.
We also tried a sparkling sake, which was new to us and such a pleasant surprise. Overall, Uosan is a gem—simplistic with an authentic feel— extraordinary in flavor and hospitality.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Uni Egg Rice, Omakase Sashimi, Uni Caviar Blinis
We came here for my birthday and it was a huge disappointment. The food is overrated and not worth the wait.
Atmosphere: 3
Food: 3
Service: 3
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