Reducing previous 5 star rating from a year ago. 11/24/2025 - In the last month, this location has gone significantly downhill. The expo worker is BEYOND rude, she always tries to jip us out of items we paid for, like drinks and sides, doesn’t seem like she wants to get the item when we mention it’s missing. Very consistently bad service. For reference we’ve been coming here at least 2x a week for the last 2 years straight now. This is awful and needs remediation.
Atmosphere: 1
Food: 3
Service: 1
JACKIE NARVAEZ
PARASITE IN MY FOOD
I reallyyyy hope someone sees this before eating here. I came to this Jack in the box a few days ago and I got a taco. I barely bit into it and look at my taco to find a wormy looking parasite thing on the lettuce. I’ll leave the pictures here from the video I got so y’all can see it (I don’t think I can post an actual video under the reviews). Anyway, super gross and I threw up after that because I really didn’t like the idea of ALMOST eating that thing… or maybe I already had… who know?
DO NOT EAT JACK IN THE BOX OR AT THE VERY LEAST PLEASSSSE DON’T EAT AT THIS ONE.
Atmosphere: 1
Food: 1
Service: 1
Joseph Ballard
First, the service was awesome! The counter-guy was the best I think I’ve ever talked to at any fast food restaurant - very attentive and helpful. Four stars on atmosphere because it could have been cleaner in there. Food tasted great though.
Atmosphere: 4
Food: 5
Service: 5
James Jackson
Got the chocolate milkshake and double jack. Hamburger was good and milkshake was delicious. Food was fast and hot. The milkshake was cold however which is how I wanted it to be.
Atmosphere: 4
Food: 4
Service: 4
Jayden Carlos
just got my doordashed order from slat lake jacks and i ordered the munchies combo box with the double jack burger with extra onion rings but when i opened the box i only had like 9-8 onion rings????? waste money do better salt lake jack in the box lol
Atmosphere: 1
Food: 1
Service: 1
aa aa
Seasoned curly fries, which have not yet arrived in Japan, are delicious with flavored fries. During football season, there is a set with a University of Hawaii antenna topper modeled after Jack in the president's body.
Atmosphere: 3
Food: 5
Service: 3
Zachariah Reyes
Good ol jack got it going right all the time.
Wheelchair accessibility: They got them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Cluck Sandwich Combo, Egg Rolls
Sierra Felix
Food is always delicious ? especially for my cravings late at night... only thing that bugs me is the boy who works the late shift. I understand it's late but could do better customer service.. I asked multiple times for buttermilk or sauce or even the receipt.
Atmosphere: 5
Food: 5
Service: 2
jedimaster996
The folks that work here make it worth coming back. No matter how early I get food, these folks are always greeting you with a friendly good morning and a smile. Always worth it no matter how the food is!
Only thing I wish is that the prices were cheaper. But they gotta make
Atmosphere: 3
Food: 4
Service: 5
orville smith
I ordered food and got everything I ordered, like what jack and a box does that gives me what I ordered like come on.
Atmosphere: 1
Food: 1
Service: 1
Tung Pham
Came here to grab a coffee drink with boba. It was typical coffee and the boba is up to standard. Service was quick. Everything is clean. Bathroom doesn't need to get key from the staffs which is convenient.
Atmosphere: 5
Food: 5
Service: 5
Michael Senger
Ate lunch on Jan. 7th. This goes down as the absolute worst hamburger I've ever eaten in my 59 years. My daughter couldn't eat hers either. It should be a crime to charge for this horrible food.
Reducing previous 5 star rating from a year ago. 11/24/2025 - In the last month, this location has gone significantly downhill. The expo worker is BEYOND rude, she always tries to jip us out of items we paid for, like drinks and sides, doesn’t seem like she wants to get the item when we mention it’s missing. Very consistently bad service. For reference we’ve been coming here at least 2x a week for the last 2 years straight now. This is awful and needs remediation.
Atmosphere: 1
Food: 3
Service: 1
PARASITE IN MY FOOD
I reallyyyy hope someone sees this before eating here. I came to this Jack in the box a few days ago and I got a taco. I barely bit into it and look at my taco to find a wormy looking parasite thing on the lettuce. I’ll leave the pictures here from the video I got so y’all can see it (I don’t think I can post an actual video under the reviews). Anyway, super gross and I threw up after that because I really didn’t like the idea of ALMOST eating that thing… or maybe I already had… who know?
DO NOT EAT JACK IN THE BOX OR AT THE VERY LEAST PLEASSSSE DON’T EAT AT THIS ONE.
Atmosphere: 1
Food: 1
Service: 1
First, the service was awesome! The counter-guy was the best I think I’ve ever talked to at any fast food restaurant - very attentive and helpful.
Four stars on atmosphere because it could have been cleaner in there.
Food tasted great though.
Atmosphere: 4
Food: 5
Service: 5
Got the chocolate milkshake and double jack. Hamburger was good and milkshake was delicious. Food was fast and hot. The milkshake was cold however which is how I wanted it to be.
Atmosphere: 4
Food: 4
Service: 4
just got my doordashed order from slat lake jacks and i ordered the munchies combo box with the double jack burger with extra onion rings but when i opened the box i only had like 9-8 onion rings????? waste money do better salt lake jack in the box lol
Atmosphere: 1
Food: 1
Service: 1
Seasoned curly fries, which have not yet arrived in Japan, are delicious with flavored fries.
During football season, there is a set with a University of Hawaii antenna topper modeled after Jack in the president's body.
Atmosphere: 3
Food: 5
Service: 3
Good ol jack got it going right all the time.
Wheelchair accessibility: They got them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Cluck Sandwich Combo, Egg Rolls
Food is always delicious ? especially for my cravings late at night... only thing that bugs me is the boy who works the late shift. I understand it's late but could do better customer service.. I asked multiple times for buttermilk or sauce or even the receipt.
Atmosphere: 5
Food: 5
Service: 2
The folks that work here make it worth coming back. No matter how early I get food, these folks are always greeting you with a friendly good morning and a smile. Always worth it no matter how the food is!
Atmosphere: 5
Food: 4
Service: 5
Great tacos!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Two Tacos
Restaurantji Recommends
Not enough emoloyees
Atmosphere: 2
Food: 2
Service: 2
Only thing I wish is that the prices were cheaper. But they gotta make
Atmosphere: 3
Food: 4
Service: 5
I ordered food and got everything I ordered, like what jack and a box does that gives me what I ordered like come on.
Atmosphere: 1
Food: 1
Service: 1
Came here to grab a coffee drink with boba. It was typical coffee and the boba is up to standard. Service was quick. Everything is clean. Bathroom doesn't need to get key from the staffs which is convenient.
Atmosphere: 5
Food: 5
Service: 5
Ate lunch on Jan. 7th. This goes down as the absolute worst hamburger I've ever eaten in my 59 years. My daughter couldn't eat hers either. It should be a crime to charge for this horrible food.
Food: 1
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