My wife just went to order her food while we were doing laundry. As she walked in, the cashier did not greet her or say hello. She waited at least 10 minutes for a take out order. She ordered an ultimate cheese burger munchie meal with curly fries and tacos. She got a jumbo jack instead. The service was alright. It's upsetting to me that we live in Hawaii and that people are still ignorant of skin color. For me to post this is upsetting because I am a Native wahine who has lived here all her life. To hear that my wife was treated poorly because she is black. Do better Jack in the box.
Atmosphere: 1
Food: 2
Service: 4
Brandee Tuiloma
Waited by the order window for 10 minutes and no one answered ... Drove up and they didn't even come to the window.
Atmosphere: 1
Food: 1
Service: 1
Peace Harmony
This Jack in the Box is just ok. I love the onion rings and this location just doesn't hit it. Both done enough and you can really taste the frozen part. But this is Hawaii and food comes from far.
Atmosphere: 3
Food: 3
Service: 4
Missy K.
Just left due to it being closed :(
Isaac Gomes
Placed an order for delivery through the mobile app. Delivery was through Door dash and Driver updated order as “delivered”. I never recieved the order nor did my neighbors. I contacted the Jack in the Box store that made the order and they stated my order was still in the store. They never offered a refund or a solition. Then they proceeded to disconnect their phone lines and I was unable to re-contact them. Contacted Door dash and they could not offer a refund due to the order being through Jack in the Box app. If I could give the staff at that location zero stars, I would. Highly unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Brady
Made an order online and it still took 20 minutes longer than the expected wait time.
Service: 1
Mitivai Iose
If I were able to give this location no stars, I would. My husband and I went to the drive-thru at 8:00p.m., Monday November 25, 2024 and ordered our food after a long day of work. We had limited amount of money in our card, so we made sure to order what we could pay for. When we stood at the window, Ashlyn (the window personnel taking the orders) took our card and swiped it. We received our food, and the card back without a receipt. We inquired on our receipt, and we checked our bank it showed as pending. Ashlyn said the card declined. I kept explaining to her that Jack's had indeed taken the payment and that because it's a Credit Union, it takes up to 24 hours to clear. Ashlyn rudely stated that she doesn't know what to say, because it might be their system but to give her the card again. I explained that it will decline because they've already taken the payment and it's being processed. She said it will clear and come back to our account. I said, no it won't. We gave her the card a second time, and she swiped it and it declined, just how I advised her it would. She rudely stated that she doesn't know what else to say, but she has to clear the food. My husband and I gave all the food back, and her and her coworkers laughed at us. All the while, the drive-thru line grew longer. Today, Tuesday, November 26, 2024, we checked our bank and it cleared. Jack's took the payment. After what had occurred yesterday and the emotional distress that I obtained from this incident, I pray that no one goes through this type of incident.
I've filed 2 complaints with Jack In The Box online, and am waiting for them to get back to me, so I can report the unprofessionalism that their employees had at this location during this shift.
Atmosphere: 1
Food: 1
Service: 1
Nikki Kobayashi
I am upset today cause I wanted to do a mobile order and pick it up otw home thru the drive thru, but the app said my order wouldn't go through, so I gave up and went home. Only to look at my emails now and I got an email from JACK IN THE BOX saying my order was received and I could've picked it up at 3:51pm and it's already 7:28pm. I've been trying to call the store to see if they could refund that mobile order, but no one is picking up the phone. It's a good thing it only cost me $2.07. But still I'm a bit irraz.
Service: 1
MVP
Bad entry location, had to circle the block. DrP was out. Got half my food, had to go inside.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich, Curly Fries
Scott Yamane
Coupon and tacos was worth the line,good lunch.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: French Fries, Chicken Sandwich, Two Tacos
It is Jack in the box. Personally, it has the best value among fast food, post-pandemic.
Atmosphere: 4
Food: 5
Service: 5
Doug Sheehan
Horrible breakfast sandwich and coffee that I had to wait 15 minutes for.
Atmosphere: 1
Food: 1
Service: 1
Dr. SM McCauley
Went through the drive through at 2:00 am. Open 24/7.
Food: 5
Service: 5
Andrew Y
I work in the area, all of these reviews are true. Random opening and closing of the dining area. If you have no car and the dining room is closed you have have to walk through the drive through to get your food if you have an online order.
I understand that customers in the dining area are the lowest priority because there is no timers on having a customer in the dining room vs the drive through. Now dining room customers ALSO have lower priority than online orders through the app, or even orders through food delivery services.
I know times are busy and staff is limited, but at least acknowledge the customers waiting to order rather than trying your hardest not too look in their direction. I stood waiting for 5 minutes while workers were bustling around doing something. None of them said hello or please wait, and in fact I was cut by someone wanting to do a pickup. While they were figuring out the pickup persons situation I just left because again no acknowledgment.
There was also a large box of human feces out on their sidewalk.
I have no desire to ever return to this location.
Atmosphere: 1
Food: 1
Service: 1
Shayde MC
I had came through the drive thru, and ordered chicken nuggets. It was only when I had gotten home I realized instead of receiving the chicken nuggets, I had gotten a cluck sandwich. Even though the lady said chicken nuggets when repeating my order. However this isnt the first time a mistake like this has happened, I had given this place benefit of the doubt before in hopes it was a one mistake. However the mistakes continue, I don't know if I will return to this place in the near future.
My wife just went to order her food while we were doing laundry. As she walked in, the cashier did not greet her or say hello. She waited at least 10 minutes for a take out order. She ordered an ultimate cheese burger munchie meal with curly fries and tacos. She got a jumbo jack instead. The service was alright. It's upsetting to me that we live in Hawaii and that people are still ignorant of skin color. For me to post this is upsetting because I am a Native wahine who has lived here all her life. To hear that my wife was treated poorly because she is black. Do better Jack in the box.
Atmosphere: 1
Food: 2
Service: 4
Waited by the order window for 10 minutes and no one answered ... Drove up and they didn't even come to the window.
Atmosphere: 1
Food: 1
Service: 1
This Jack in the Box is just ok. I love the onion rings and this location just doesn't hit it. Both done enough and you can really taste the frozen part. But this is Hawaii and food comes from far.
Atmosphere: 3
Food: 3
Service: 4
Just left due to it being closed :(
Placed an order for delivery through the mobile app. Delivery was through Door dash and Driver updated order as “delivered”. I never recieved the order nor did my neighbors. I contacted the Jack in the Box store that made the order and they stated my order was still in the store. They never offered a refund or a solition. Then they proceeded to disconnect their phone lines and I was unable to re-contact them. Contacted Door dash and they could not offer a refund due to the order being through Jack in the Box app. If I could give the staff at that location zero stars, I would. Highly unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Made an order online and it still took 20 minutes longer than the expected wait time.
Service: 1
If I were able to give this location no stars, I would. My husband and I went to the drive-thru at 8:00p.m., Monday November 25, 2024 and ordered our food after a long day of work. We had limited amount of money in our card, so we made sure to order what we could pay for. When we stood at the window, Ashlyn (the window personnel taking the orders) took our card and swiped it. We received our food, and the card back without a receipt. We inquired on our receipt, and we checked our bank it showed as pending. Ashlyn said the card declined. I kept explaining to her that Jack's had indeed taken the payment and that because it's a Credit Union, it takes up to 24 hours to clear. Ashlyn rudely stated that she doesn't know what to say, because it might be their system but to give her the card again. I explained that it will decline because they've already taken the payment and it's being processed. She said it will clear and come back to our account. I said, no it won't. We gave her the card a second time, and she swiped it and it declined, just how I advised her it would. She rudely stated that she doesn't know what else to say, but she has to clear the food. My husband and I gave all the food back, and her and her coworkers laughed at us. All the while, the drive-thru line grew longer. Today, Tuesday, November 26, 2024, we checked our bank and it cleared. Jack's took the payment. After what had occurred yesterday and the emotional distress that I obtained from this incident, I pray that no one goes through this type of incident.
I've filed 2 complaints with Jack In The Box online, and am waiting for them to get back to me, so I can report the unprofessionalism that their employees had at this location during this shift.
Atmosphere: 1
Food: 1
Service: 1
I am upset today cause I wanted to do a mobile order and pick it up otw home thru the drive thru, but the app said my order wouldn't go through, so I gave up and went home. Only to look at my emails now and I got an email from JACK IN THE BOX saying my order was received and I could've picked it up at 3:51pm and it's already 7:28pm. I've been trying to call the store to see if they could refund that mobile order, but no one is picking up the phone. It's a good thing it only cost me $2.07. But still I'm a bit irraz.
Service: 1
Bad entry location, had to circle the block. DrP was out. Got half my food, had to go inside.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich, Curly Fries
Coupon and tacos was worth the line,good lunch.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: French Fries, Chicken Sandwich, Two Tacos
Restaurantji Recommends
It is Jack in the box. Personally, it has the best value among fast food, post-pandemic.
Atmosphere: 4
Food: 5
Service: 5
Horrible breakfast sandwich and coffee that I had to wait 15 minutes for.
Atmosphere: 1
Food: 1
Service: 1
Went through the drive through at 2:00 am. Open 24/7.
Food: 5
Service: 5
I work in the area, all of these reviews are true. Random opening and closing of the dining area. If you have no car and the dining room is closed you have have to walk through the drive through to get your food if you have an online order.
I understand that customers in the dining area are the lowest priority because there is no timers on having a customer in the dining room vs the drive through. Now dining room customers ALSO have lower priority than online orders through the app, or even orders through food delivery services.
I know times are busy and staff is limited, but at least acknowledge the customers waiting to order rather than trying your hardest not too look in their direction. I stood waiting for 5 minutes while workers were bustling around doing something. None of them said hello or please wait, and in fact I was cut by someone wanting to do a pickup. While they were figuring out the pickup persons situation I just left because again no acknowledgment.
There was also a large box of human feces out on their sidewalk.
I have no desire to ever return to this location.
Atmosphere: 1
Food: 1
Service: 1
I had came through the drive thru, and ordered chicken nuggets. It was only when I had gotten home I realized instead of receiving the chicken nuggets, I had gotten a cluck sandwich. Even though the lady said chicken nuggets when repeating my order. However this isnt the first time a mistake like this has happened, I had given this place benefit of the doubt before in hopes it was a one mistake. However the mistakes continue, I don't know if I will return to this place in the near future.
Atmosphere: 1
Food: 1
Service: 1
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