I will not be placing any future online orders from Keith’s Cookies. My first order in 2023 was processed and received with no issues. The cookies are delicious. The second order I placed in 2024 was never shipped or received. After multiple phone calls, I was told they would check into and follow back up with me. Still nothing. I provided the order number to whoever I spoke with both times. They have billed my debit card, but have not offered to send a new shipment or assist any further. Customer service is lacking for their online retail store. A $60.00 order that has never been received after 7 months. No explanation and no refund.
Food: 4
Service: 1
Blue \u0026 Green Traveling Team
I bought a few bags when I visited Oahu this past October and it is hands down the BEST shortbread cookies! Better than Honolulu Cookies! Price is amazing for a big bag of cookies! I bought ten bags to bring home with me to the mainland! A must try! You won't regret it!
I will not be placing any future online orders from Keith’s Cookies. My first order in 2023 was processed and received with no issues. The cookies are delicious. The second order I placed in 2024 was never shipped or received. After multiple phone calls, I was told they would check into and follow back up with me. Still nothing. I provided the order number to whoever I spoke with both times. They have billed my debit card, but have not offered to send a new shipment or assist any further. Customer service is lacking for their online retail store. A $60.00 order that has never been received after 7 months. No explanation and no refund.
Food: 4
Service: 1
I bought a few bags when I visited Oahu this past October and it is hands down the BEST shortbread cookies! Better than Honolulu Cookies! Price is amazing for a big bag of cookies! I bought ten bags to bring home with me to the mainland! A must try! You won't regret it!
Food: 5
Restaurantji Recommends
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