Frankly we were disappointed in all aspects of our experience which is sad because we have eaten there in other trips and loved it. The front desk had trouble sorting reservations resulting in a 40 minute wait for a table. We then waited for 10 minutes to be greeted by our server. We ordered our food and were served the wrong entree. That was replaced but at the end they tried to bill us for both entrees. We always loved this place but they need a significant improvement of their game before we return
Velvet
Food was not very good. Beef in the beef & broccoli tasted like it had been reheated. Tough and overcooked. Chicken in the Lo Mein was sparse and pieces that were there were dry and tasteless. Service was mediocre even though the restaurant was barely half full. It was disappointing as we have had good experiences here in the past. Seems to have gone downhill - will not dine here again.
Kuulei
It was so cold in the restaurant, we never got comfortable. When we asked if they could make it warmer, we were given a stupid answer about the entire shopping complex being controlled by the property management. I'm sorry, but that was lame. We won't be returning.
marcia
Our server was great and super attentive to us and our toddler. Even made special accommodations to get us strawberries for him as a side dish. Will return
Patrick
I am a fan of PFCs and have to say this is one of the better ones I have been to. The young lady who served a table of 10 of us was excellent.
Rochelle
We really liked sitting on the patio. The food was delicious. And it was a great place to have a family meal.
Jeff
Everything was very good. I only rated the service 3 stars due to the fact that the servers are over worked. Our server did the very best he possibly could... with the time he had.
Brooke
We ordered seven dishes and unfortunately not one was enjoyable or up to an acceptable standard. The wonton soup had a strong chlorine-like taste, the spring rolls were clearly frozen and reheated, the fried rice tasted like leftovers, and the crab wontons had an odd flavour and texture to the point that I couldn't eat them. When I sent back the spring rolls, a replacement serving was brought out. Only afterwards was I told they wouldn't charge me for them — presented as though this was a generous gesture, despite the fact the food was inedible in the first place. That response felt dismissive rather than apologetic. The restaurant also appeared understaffed. While the staff were friendly and polite, good service cannot make up for very poor food quality. Overall, a genuinely disappointing dining experience, especially given the number of dishes we ordered. I would not return.
sarah
Unfortunately they left a table of 25 people nit picked up for over an hour while we ate right next to it. Food is good though.
Richard GIBBONS
Had reso. Admittedly busy time of.year took 30min to be seated. Unorganized check in system Waiter took 15min to come see us. Food was good and quick but not up to other pf chang restaurants..
Very disappointing experience. I called around 9:00 PM and was told to come in. We arrived at 9:10, but there was no one at the front desk, and my family waited over 15 minutes. When someone finally showed up, we were told there were no tables because it was closing time. This could have been avoided if the front desk was attended or if we were told the truth on the phone. Poor management and bad customer service. I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
GD P
Went for dinner on our trip to Honolulu, we had reservation and were seated on time. The food was ok, but had a lot of salt. Our server seemed not very happy with his job and almost ignored us. We had our dinner and left, nothing exceptional.
Atmosphere: 2
Food: 2
Service: 2
Kim
We came for lunch. It was two weekends before Christmas. The restaurant was mellow. Definitely advise coming during lunch time. We appreciated the atmosphere and some unique drink options.
Atmosphere: 5
Food: 5
Service: 5
James Semanko
The food was good for PF Chang's... The service people were really nice... But...
No soap of paper towels in either the women's or men's bathrooms...
My ice tea glass was cracked 75% around the center of the glass and I didn't even notice until I was half done with my tea...
We ordered separate lunch specials and they brought out the egg rolls on the same plate... I mistakenly thought they didn't bring mine out and they brought us another, so that was cool.
The waitress was awesome, the manager was awesome, but for a place like PF Chang's in the heart of Waikiki... I would expect that they would be more on top of everything.
Just a combination of things that went wrong all at one time.
Atmosphere: 4
Food: 5
Service: 3
raj chowdhary
Such a nice location and ambiance is wasted with bad management and flavorless food. The poor staff was struggling, people with reservations (including us) were waiting around an hour. When we finally got seated and ordered we were excited and hungry… until the food came and just didn’t taste like PF Changs at other locations - it’s like they ran out of spice. Btw, no linens (napkins) and utensils - we had to ask, the server said they were behind from the night before.
Frankly we were disappointed in all aspects of our experience which is sad because we have eaten there in other trips and loved it. The front desk had trouble sorting reservations resulting in a 40 minute wait for a table. We then waited for 10 minutes to be greeted by our server. We ordered our food and were served the wrong entree. That was replaced but at the end they tried to bill us for both entrees. We always loved this place but they need a significant improvement of their game before we return
Food was not very good. Beef in the beef & broccoli tasted like it had been reheated. Tough and overcooked. Chicken in the Lo Mein was sparse and pieces that were there were dry and tasteless. Service was mediocre even though the restaurant was barely half full. It was disappointing as we have had good experiences here in the past. Seems to have gone downhill - will not dine here again.
It was so cold in the restaurant, we never got comfortable. When we asked if they could make it warmer, we were given a stupid answer about the entire shopping complex being controlled by the property management. I'm sorry, but that was lame. We won't be returning.
Our server was great and super attentive to us and our toddler. Even made special accommodations to get us strawberries for him as a side dish. Will return
I am a fan of PFCs and have to say this is one of the better ones I have been to. The young lady who served a table of 10 of us was excellent.
We really liked sitting on the patio. The food was delicious. And it was a great place to have a family meal.
Everything was very good. I only rated the service 3 stars due to the fact that the servers are over worked. Our server did the very best he possibly could... with the time he had.
We ordered seven dishes and unfortunately not one was enjoyable or up to an acceptable standard. The wonton soup had a strong chlorine-like taste, the spring rolls were clearly frozen and reheated, the fried rice tasted like leftovers, and the crab wontons had an odd flavour and texture to the point that I couldn't eat them. When I sent back the spring rolls, a replacement serving was brought out. Only afterwards was I told they wouldn't charge me for them — presented as though this was a generous gesture, despite the fact the food was inedible in the first place. That response felt dismissive rather than apologetic. The restaurant also appeared understaffed. While the staff were friendly and polite, good service cannot make up for very poor food quality. Overall, a genuinely disappointing dining experience, especially given the number of dishes we ordered. I would not return.
Unfortunately they left a table of 25 people nit picked up for over an hour while we ate right next to it. Food is good though.
Had reso. Admittedly busy time of.year took 30min to be seated. Unorganized check in system
Waiter took 15min to come see us. Food was good and quick but not up to other pf chang restaurants..
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Very disappointing experience. I called around 9:00 PM and was told to come in. We arrived at 9:10, but there was no one at the front desk, and my family waited over 15 minutes. When someone finally showed up, we were told there were no tables because it was closing time. This could have been avoided if the front desk was attended or if we were told the truth on the phone. Poor management and bad customer service. I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Went for dinner on our trip to Honolulu, we had reservation and were seated on time. The food was ok, but had a lot of salt. Our server seemed not very happy with his job and almost ignored us. We had our dinner and left, nothing exceptional.
Atmosphere: 2
Food: 2
Service: 2
We came for lunch. It was two weekends before Christmas. The restaurant was mellow. Definitely advise coming during lunch time. We appreciated the atmosphere and some unique drink options.
Atmosphere: 5
Food: 5
Service: 5
The food was good for PF Chang's... The service people were really nice... But...
No soap of paper towels in either the women's or men's bathrooms...
My ice tea glass was cracked 75% around the center of the glass and I didn't even notice until I was half done with my tea...
We ordered separate lunch specials and they brought out the egg rolls on the same plate... I mistakenly thought they didn't bring mine out and they brought us another, so that was cool.
The waitress was awesome, the manager was awesome, but for a place like PF Chang's in the heart of Waikiki... I would expect that they would be more on top of everything.
Just a combination of things that went wrong all at one time.
Atmosphere: 4
Food: 5
Service: 3
Such a nice location and ambiance is wasted with bad management and flavorless food. The poor staff was struggling, people with reservations (including us) were waiting around an hour. When we finally got seated and ordered we were excited and hungry… until the food came and just didn’t taste like PF Changs at other locations - it’s like they ran out of spice. Btw, no linens (napkins) and utensils - we had to ask, the server said they were behind from the night before.
Atmosphere: 5
Food: 2
Service: 2
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