Been a loyal Papa John’s customer for over 10 years. Kept convincing myself to come back to this location for the last 2 years after bad experiences since it’s right by my house but I ate my last meal from Papa John’s today. Orders keep getting mixed up when they never used to do when I first tried this location. Always extended wait times now only to find out someone walked out with my order 5 minutes prior while I already sat around for 30 and asked for my order 3 times… Ended up with a pizza that wasn’t mine (no extra sauce) today and they offered another free pizza. I didn’t even want it because it was a long day and just wanted my order. It’s a sad day for me with this break up especially since it’s the day before valentines. I love the one lady who’s worked there for a long time though, she’s a sweetheart.
Nean Derthal (Your)
Papa John’s or the manager has to raise the wages. There are not enough workers at this location. They sure need more hands. No shade to the current employees there as it isn’t their fault. The manager gotta do better. I am sure they are super busy and have a ton of orders to get through but they have to be more efficient. The app shows a time frame/window for the pizza to be picked up, yet I have to wait longer because there aren’t enough workers. Do yall need more workers and can’t seem to retain or hire? Pay better.
Charles White
Fast service and a perfect pizza!
Luke G
Ordered with DoorDash. It has been almost two hours and it keeps saying preparing my order. I have had two drivers obviously give up and ditch the order. Tried calling and the voicemail says they are closed, but one of my drivers said that they were open. Disappointed.
Service: 1
Abraham Gonzalez
Friendly service. I ordered my pizza on site and received it under 10 minutes
Atmosphere: 5
Food: 4
Service: 5
Charley Ater
Had to call the store 13 times before I could actually speak to someone because they don't understand how to setup a voicemail or erase messages. Once I did talk to someone they have no idea where the orders are because "doordash" just comes in to pick up the orders and they can't track them!? Will never order from this location, 4380A Lawehana St, again!!! I never received my order, so I couldn't tell if the food was any good either.
Atmosphere: 1
Food: 1
Service: 1
Nathan B
Usually get our pizza/wings delivery from here. Overall the food aspect is okay, but it seems they always give you about 1/10 of the sauce you expect on your pizza and or wings. We always add in the notes section to add more sauce to the pizza/wings, etc., and it still turns out the same. Picture of what we expected vs. what we got. (And yes i know you’ll never get what the pictures look like but come on, at least give some effort?)
Food: 1
Service: 5
Ron Clonts
It's not the best but it's good enough. I really enjoyed the local special pizza "Island Fresh with Chicken" which was almost half off on Wednesday when I ordered online using the deals. I wish this location had more sauces and spices in stock, the green packets were tasty the last time I had Papa Johns.
Parking: There's parking on the roof of the structure or right next to the store.
Kid-friendliness: Plenty of soda and pizza options
Wheelchair accessibility: They have a ramp
Atmosphere: 5
Food: 4
Service: 5
Johnathan Dills
Everytime we order from here, everytime they messed up our order. If it’s anything more than pepperoni and cheese they mess it up. Not going here any more.
Atmosphere: 1
Food: 1
Service: 1
skylar knight
Ordered over an hour and a half ago, called a half hour ago and he said he was walking out the door for delivery. Hasn’t shown up, attempted to call again 3 times and no answer. Only gets 2 stars because this doesn’t happen often.
On a Sunday night, they only had one person working in the store and one person doing deliveries. We waited over an hour for one pizza. The employee was very stressed out and was working her butt off to cook pizzas and work the register. She kept a positive attitude, which must have been hard. This was not her fault, but this location clearly has a management issue. We will go to Dominoes next time.
Atmosphere: 1
Food: 4
Service: 1
Seth Jones
Ordered online from there on a Friday, they were kind of busy. When I got to the store to pick it up (~20 minutes after I ordered) my pizza was already done and sitting on a counter but they hadn't started on my boneless wings yet. I sat there and waited for about 15 minutes for them to finish my wings and by the time they were ready, my pizza was long cold. When I got home and looked at the pizza, it had rather sparse cheese (I ordered extra cheese) and the crust was definitely their original style (not the brooklyn style that I ordered). Had to microwave it.
Atmosphere: 2
Food: 2
Service: 3
Ray Kildron
Fast awesome
Atmosphere: 5
Food: 5
Service: 5
Samuel Quijano
Very expensive for a “normal” pizza. (Almost $40 for 8 slices).
Alex Wolcott
Employees are friendly and food was delivered fast!
Been a loyal Papa John’s customer for over 10 years. Kept convincing myself to come back to this location for the last 2 years after bad experiences since it’s right by my house but I ate my last meal from Papa John’s today. Orders keep getting mixed up when they never used to do when I first tried this location. Always extended wait times now only to find out someone walked out with my order 5 minutes prior while I already sat around for 30 and asked for my order 3 times… Ended up with a pizza that wasn’t mine (no extra sauce) today and they offered another free pizza. I didn’t even want it because it was a long day and just wanted my order. It’s a sad day for me with this break up especially since it’s the day before valentines. I love the one lady who’s worked there for a long time though, she’s a sweetheart.
Papa John’s or the manager has to raise the wages. There are not enough workers at this location. They sure need more hands. No shade to the current employees there as it isn’t their fault. The manager gotta do better. I am sure they are super busy and have a ton of orders to get through but they have to be more efficient. The app shows a time frame/window for the pizza to be picked up, yet I have to wait longer because there aren’t enough workers. Do yall need more workers and can’t seem to retain or hire? Pay better.
Fast service and a perfect pizza!
Ordered with DoorDash. It has been almost two hours and it keeps saying preparing my order. I have had two drivers obviously give up and ditch the order. Tried calling and the voicemail says they are closed, but one of my drivers said that they were open. Disappointed.
Service: 1
Friendly service. I ordered my pizza on site and received it under 10 minutes
Atmosphere: 5
Food: 4
Service: 5
Had to call the store 13 times before I could actually speak to someone because they don't understand how to setup a voicemail or erase messages. Once I did talk to someone they have no idea where the orders are because "doordash" just comes in to pick up the orders and they can't track them!? Will never order from this location, 4380A Lawehana St, again!!! I never received my order, so I couldn't tell if the food was any good either.
Atmosphere: 1
Food: 1
Service: 1
Usually get our pizza/wings delivery from here. Overall the food aspect is okay, but it seems they always give you about 1/10 of the sauce you expect on your pizza and or wings. We always add in the notes section to add more sauce to the pizza/wings, etc., and it still turns out the same. Picture of what we expected vs. what we got. (And yes i know you’ll never get what the pictures look like but come on, at least give some effort?)
Food: 1
Service: 5
It's not the best but it's good enough. I really enjoyed the local special pizza "Island Fresh with Chicken" which was almost half off on Wednesday when I ordered online using the deals. I wish this location had more sauces and spices in stock, the green packets were tasty the last time I had Papa Johns.
Parking: There's parking on the roof of the structure or right next to the store.
Kid-friendliness: Plenty of soda and pizza options
Wheelchair accessibility: They have a ramp
Atmosphere: 5
Food: 4
Service: 5
Everytime we order from here, everytime they messed up our order. If it’s anything more than pepperoni and cheese they mess it up. Not going here any more.
Atmosphere: 1
Food: 1
Service: 1
Ordered over an hour and a half ago, called a half hour ago and he said he was walking out the door for delivery. Hasn’t shown up, attempted to call again 3 times and no answer. Only gets 2 stars because this doesn’t happen often.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
On a Sunday night, they only had one person working in the store and one person doing deliveries. We waited over an hour for one pizza. The employee was very stressed out and was working her butt off to cook pizzas and work the register. She kept a positive attitude, which must have been hard. This was not her fault, but this location clearly has a management issue. We will go to Dominoes next time.
Atmosphere: 1
Food: 4
Service: 1
Ordered online from there on a Friday, they were kind of busy. When I got to the store to pick it up (~20 minutes after I ordered) my pizza was already done and sitting on a counter but they hadn't started on my boneless wings yet. I sat there and waited for about 15 minutes for them to finish my wings and by the time they were ready, my pizza was long cold. When I got home and looked at the pizza, it had rather sparse cheese (I ordered extra cheese) and the crust was definitely their original style (not the brooklyn style that I ordered). Had to microwave it.
Atmosphere: 2
Food: 2
Service: 3
Fast awesome
Atmosphere: 5
Food: 5
Service: 5
Very expensive for a “normal” pizza. (Almost $40 for 8 slices).
Employees are friendly and food was delivered fast!
Atmosphere: 5
Food: 5
Service: 5
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