Pizza Hut
Kahala Mall, 4211 Waialae Ave, Honolulu
(808) 643-1111
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Went to order a pizza and the guy who rung me up played around with the register and it ended up dropping on my phone. ended up having to repair my whole phone since it dropped on my phone and the screen. employee didnt apologize nothing.
Atmosphere: 3
Food: 3
Service: 1
Friendly staff, quick service even when busy, easy to order online or at the cashier, clean and enough seating available without feeling crowded. We usually take out but have eaten lunch at tables sometimes.
Atmosphere: 5
Food: 5
Service: 5
Slow. Over priced. Small. Does not even offer chili flakes.
$11 for the pizza and bottle water. You can see how small it is by the size of the pepperoni
Atmosphere: 2
Food: 2
Service: 2
Had an issue with our order. I called back and they fixed it and made everything right. Appreciate that kind of experience when a mistake is made. I wish I remember the names of the customer service reps! Very happy overall with how they resolved the issue and the pizza was spot on
.We havent ordered delivery in awhile and it was such a disappointment to get what we got last night and here are the reasons.
1. It arrived cold and we had to reheat it. I think it had to do with the door dasher having a moped. The puzza took about 1 hour and 15 minutes to get delivered. The ETA when ordered said 40 '50 minutes
2. We requested requested classic marinara.but there was hardly any sause and it was dry.
What happened pizza hut? Yiu guys used to be good.
Food: 1
Hot and delicious
Food: 5
Service: 5
Best Pizza Hut to go to especially after my kid's games. The worker named Shawn or Sean (sorry I can't remember) was so nice and patient when I was ordering. He made the atmosphere so welcoming! Definitely going here often 🤙🏽
This pizza tasted really good but the temperature could've been better...although, this time the delivery of the pizza was warmer than the last time that I ordered.
Vegetarian options: They have a select number of veggies available for your pizza when building your own...
Food: 5
Service: 3
Recommended dishes: Combination Izza
The lady at the front was very professional but also very nice. Smiles and happy is nice to see now days!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Horrible experience, poor customer experience, I ordered 2 medium pizzas the arrived stone cold and I spoke to the manager she was so rude and dismissive and not customer friendly at all ! I will never spend another dime with Pizza Hut!I’m diabetic and I expressed that the manager stated that’s not my concern, I asked to speak with her manager and she transfer me to the call center and the call center was not helpful.I will be reaching out to corporate office and let them know about the poor customer experience . Plus a refundThe message posted below, I filled out the questionnaire and No asked for upper management ti reach out ! No call no response! You can absolutely forget about future business from my family!If you’re seeing this review please don’t take this Review lightly!Don’t do business with Pizza Hut!!
Food: 1
Service: 1
Restaurantji Recommends
We love Pizza Hut☺️
Vegetarian options: ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Garlic Parmesan
Great food and service ALWAYS!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combination Izza
Horrible experience, poor customer experience, I ordered 2 medium pizzas the arrived stone cold and I spoke to the manager she was so rude and dismissive and not customer friendly at all ! I will never spend another dime with Pizza Hut!
I’m diabetic and I expressed that the manager stated that’s not my concern, I asked to speak with her manager and she transfer me to the call center and the call center was not helpful.
I will be reaching out to corporate office and let them know about the poor customer experience . Plus a refund
The message posted below, I filled out the questionnaire and No asked for upper management ti reach out ! No call no response! You can absolutely forget about future business from my family!
If you’re seeing this review please don’t take this Review lightly!
Don’t do business with Pizza Hut!!
Food: 1
Service: 1
Best Pizza Hut to go to especially after my kid's games. The worker named Shawn or Sean (sorry I can't remember) was so nice and patient when I was ordering. He made the atmosphere so welcoming! Definitely going here often ??
THE PIZZA ?GOT TO TREAT ME AND MY MOM TWICE LOL SO DELICIOUS. THANK YOU FOR AWESOME SERVICE AND SPOT ON DELICIOUSNESS ?
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