The front desk staff members are friendly but sometimes laughed as loud as the disruptive kids and screaming baby. However, most of time it was funny to hear their infectious laughter…but overall difficult to deal with the combination of noises. If you don’t mind different noises and just want a cool place to relax before heading to your gate for a short wait, it is fine. However, a long wait…you might find it to be uncomfortable…there is no storage for items here which I would recommend so members do not have to worry about their things.
Sagar Sood
A quiet place that smells like old trash can
Jason Joe
Exceptionally underwhelming for the flagship lounge of this airline at the airline’s home airport. It closes everyday at 10 pm, before the last flights of the day, so anyone with one of those late flights or a delayed flight literally gets kicked out hours before boarding. SMH.
Peter Hurley
For a lounge at an airline's core hub this is frankly awful. It's a single small room with no dividers or anything to make it feel less chaotic. There are no work cubicles or any other business features either. There is a tiny selection of food and beverages in one corner that is more akin to a cheap hotel breakfast than anything else.
Honesty the only thing that distinguishes this lounge from the breakfast area at a Hampton Inn is that there's some included alcohol.
If this lounge were at KOA it might be more reasonable given lower passenger volume. But it's at HNL and it's far too small for how many passengers it serves, and far too cheaply appointed for an airline's core hub lounge.
It’s the saddest “premium” lounge that you can ever go to. I mean, learn from Centurion/Sapphire lounges please Alaska/Hawaiian airlines.
Debi Carlson
Apparently, you can only enter here if you are flying first class internationally. Having first class tickets for island hopping doesn't count.
KChin
For the most of my experience, there's always good food. The fridge is stocked with beers and hard water (alcoholic carbonated flavored water), and the place is clean and well-maintained....maybe because the patrons also respect the fact of cleaning up after themselves, so it's really nice. New hours: open until 10pm!...which is nice for night flights.
Edit: 5/6/2024: Priority Pass holders, by now, you'll realize, you can't get in here for free anymore. It's another sad day that Priority Pass is reducing the benefits yet again. Is it still worth it.....? Time will tell.
Dr. Todd Britton
Food: 4* Service: 3* Ambiance: 3*
This is a basic club. I can’t wait for the new one to emerge now that Alaska and Hawaiian merged. This is an ok lounge that does the job, it just basic. The food options were good and they even have poke, which was a nice surprise. Not a bad lounge, just out of the way and a little basic.
Oda “かいと”
Both the food and drinks are of a quality that cannot be called a lounge. And even though it was empty, I had to wait for almost an hour. As other people have reviewed, Priority Pass is meaningless. I don't want to use it again.
Staff needs to get training on how to treat customers
ravikant choubey
Absolute worthless! Waited an hour to get into the lounge to end up with package snacks for lunch. Seem like leftover snacks from hawaiian airlines. Avoid at all costs
Atmosphere: 2
Food: 1
Service: 1
Andrew Iverson
Literally always full, and they don’t bother contacting you if you go on a wait list. When you do get in, they hector you about where to sit and what to eat, and they offer the bizarre combination of canned soup and cookies. Don’t waste your time trying to schlep all the way here.
Tushar Kalra
The lounge creates unnecessary wait times for priority pass members only. All other eligible entrants are able to enter at any time but priority pass members have more than 40 to 60 min wait times at any given time which defeats the purpose of a lounge. The lounge definitely doesn't seem to be at capacity at a quick visual inspection and my little one was not permitted to use their restroom before the wait-list cleared out.
Atmosphere: 2
Food: 2
Service: 1
Granit Vladi
Nice place to visit and try some Hawaiian food Hawaiian cookies Hawaiian beer the blue Bons yummy yummy
The front desk staff members are friendly but sometimes laughed as loud as the disruptive kids and screaming baby. However, most of time it was funny to hear their infectious laughter…but overall difficult to deal with the combination of noises. If you don’t mind different noises and just want a cool place to relax before heading to your gate for a short wait, it is fine. However, a long wait…you might find it to be uncomfortable…there is no storage for items here which I would recommend so members do not have to worry about their things.
A quiet place that smells like old trash can
Exceptionally underwhelming for the flagship lounge of this airline at the airline’s home airport. It closes everyday at 10 pm, before the last flights of the day, so anyone with one of those late flights or a delayed flight literally gets kicked out hours before boarding. SMH.
For a lounge at an airline's core hub this is frankly awful. It's a single small room with no dividers or anything to make it feel less chaotic. There are no work cubicles or any other business features either. There is a tiny selection of food and beverages in one corner that is more akin to a cheap hotel breakfast than anything else.
Honesty the only thing that distinguishes this lounge from the breakfast area at a Hampton Inn is that there's some included alcohol.
If this lounge were at KOA it might be more reasonable given lower passenger volume. But it's at HNL and it's far too small for how many passengers it serves, and far too cheaply appointed for an airline's core hub lounge.
Terrible selection, terrible service. Miserable lounge.
It’s the saddest “premium” lounge that you can ever go to. I mean, learn from Centurion/Sapphire lounges please Alaska/Hawaiian airlines.
Apparently, you can only enter here if you are flying first class internationally. Having first class tickets for island hopping doesn't count.
For the most of my experience, there's always good food. The fridge is stocked with beers and hard water (alcoholic carbonated flavored water), and the place is clean and well-maintained....maybe because the patrons also respect the fact of cleaning up after themselves, so it's really nice. New hours: open until 10pm!...which is nice for night flights.
Edit: 5/6/2024: Priority Pass holders, by now, you'll realize, you can't get in here for free anymore. It's another sad day that Priority Pass is reducing the benefits yet again. Is it still worth it.....? Time will tell.
Food: 4*
Service: 3*
Ambiance: 3*
This is a basic club. I can’t wait for the new one to emerge now that Alaska and Hawaiian merged. This is an ok lounge that does the job, it just basic. The food options were good and they even have poke, which was a nice surprise. Not a bad lounge, just out of the way and a little basic.
Both the food and drinks are of a quality that cannot be called a lounge. And even though it was empty, I had to wait for almost an hour. As other people have reviewed, Priority Pass is meaningless. I don't want to use it again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Staff needs to get training on how to treat customers
Absolute worthless! Waited an hour to get into the lounge to end up with package snacks for lunch. Seem like leftover snacks from hawaiian airlines. Avoid at all costs
Atmosphere: 2
Food: 1
Service: 1
Literally always full, and they don’t bother contacting you if you go on a wait list. When you do get in, they hector you about where to sit and what to eat, and they offer the bizarre combination of canned soup and cookies. Don’t waste your time trying to schlep all the way here.
The lounge creates unnecessary wait times for priority pass members only. All other eligible entrants are able to enter at any time but priority pass members have more than 40 to 60 min wait times at any given time which defeats the purpose of a lounge. The lounge definitely doesn't seem to be at capacity at a quick visual inspection and my little one was not permitted to use their restroom before the wait-list cleared out.
Atmosphere: 2
Food: 2
Service: 1
Nice place to visit and try some Hawaiian food Hawaiian cookies Hawaiian beer the blue Bons yummy yummy
Atmosphere: 5
Food: 5
Service: 5
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