Starbucks

This Starbucks is always prompt with services and absolute friendliest customer service.

Atmosphere: 5

Food: 4

Service: 5

There should be some kind of notice on their Google location that this is a pick up location only. You cannot order at the counter. You have to download an app. Weird.

I don't know what is wrong with this Starbucks. The service is just not good, especially if you have a problem with your drink. I went in during lunchtime, but it wasn't busy. I had an issue with my order, and after it was resolved, the girl at the counter said nothing when I thanked her and almost rolled her eyes. It was unprofessional.

Atmosphere: 4

Food: 1

Service: 1

Y’all take forever and always get order wrong

Really slow, staff seemed disinterested

The worker who is short, wears glasses, and has a ponytail was having an attitude issue after I asked a simple question about the seating area. She would call everyone's name for their drink and skip mine. It's just a question, and they are not busy.

Atmosphere: 4

Food: 3

Service: 1

It was very disappointing. I've never had a problem until now. Standing in line to order waiting for more than 5 minutes and not being acknowledged. Wow Starbucks. Then after waiting for a while, they tell me it's better to do mobile order. I get Starbucks is busy especially in the mornings. But as a paying customer, being told to do that because they were back up was really infuriating. I was a walk in paying customer and they couldn't even take my order. Worst experience and I will never go back again.

There's been a significant quality drop in the last few months; I think the staff is overwhelmed. But you're stuck with it because you work downtown and Hon Coffee is too pricey.

Atmosphere: 4

Food: 3

Service: 2

The worst cup of coffee I've ever had at a Starbucks. Lukewarm water with a nasty taste.

Atmosphere: 2

Food: 1

Service: 2

I came here at 245pm today September 13th, 2023 and Travis was extremely rude. I asked him if we are able to order at the register considering it says "pick up" literally everywhere. He replied, "Yeah. Kinda like the last 2 people in front of you did," in a very condescending way. I replied, "I didn't know because it says pick up everywhere." And he started laughing.I found that extremely disrespectful and I hope he gets held accountable for being rude. He should definitely take a class on customer service skills.

Service: 1

No restrooms in this place!!!! That kill the atmosphere.

Atmosphere: 1

Food: 5

Service: 1

Let's start with the positive. Staff are friendly, and will go out of their way to remember your names. Which is more than most of the local coffee shops will do. The people who work here are some of the nicest people on this island. It's also very exceedingly convenient.Negative: It's starting to feel like there's some religion I'm not familiar with, in which not providing electric outlets to customers is a sacrament. It's so common in this city that I'm not even going to take points off.

Atmosphere: 5

Food: 5

Service: 5

This Starbucks location is inside the Central Pacific Plaza (Central Pacific Bank), 1st floor. There is an Aloha Beer Downtown also on the first floor. There is an outside seating area just for the patrons of the businesses within the Central Pacific Plaza. There is on site security, which I would assume enforces the outside seating. The Starbucks is a Pick Up location and has seating inside but is slightly different from other Starbucks cafes. I believe they would prefer that you mobile order but they will take your order at the counter. The building has restrooms but I believe you have to be a tenant/customer to access since there is a key pad for a code to access. I placed my order and asked if there were restrooms I could use, the employee gave me a small piece of paper with the code. Service was rather quick but I only had a drink order.

Atmosphere: 4

Service: 5

Have been coming year since they opened and I honestly have to give some props to the fantastic people who work hereLucy and kaimilani always go out of their way to make it hospitable and pleasing to order a coffee .Certainly my fav Starbucks to get a refreshment ,There many others which I wish I knew their names like the girl that always bring me the coffee to my table cuz she sees my nose buried deep in my work or my phone , all around very pleasingMahalo toY’all !

? waited 15 minutes from ordering on my phone. Had to leave because I was running late to work. Told them to cancel the drink as I left. Still charged.

Atmosphere: 1

Food: 1

Service: 1