Starbucks Kahala Drive-Thru

this is the closest drive thru starbucks to my house and most of the time they’re good but today they forgot the whipped cream, topping, AND syrup in my bfs iced cinnamon dolce latte. it tasted just like a regular iced oat milk latte with burnt espresso shots :/
wait time was short but at a cost unfortunately

Atmosphere: 4

Food: 2

Service: 3

Did a mobile order. I got my drinks immediately noticed one was wrong and had them remake it. I bought 3 drinks. Got home opened my son's grande white peppermint hot chocolate and it was only half full. Totally disappointed.

Take your drinks are out of season and you no longer carry the items or ingredients. Take the signs down. Over all less that par customer service, but was surprised that the no tip option was pressed. Hopefully the young girl has a better day.

Atmosphere: 1

Food: 3

Service: 1

Quick and easy pick me up if you need a java boost. Drive through and if you have the app you can get points as well as contactless payment.

Atmosphere: 5

Food: 5

Service: 5

Went through Kahala drive thru as I do every morning and this time my son noticed never have cream cheese inside his bag... we parked I sent him to the window with his package to teach him how to go up and talk people... I saw the guy lean forward grab the bag to look at the tag and turned my son away... When I went up I said why'd you turn my son away? his response was oh its 1.25 and policy... I said we order it this way every-time and they always put cream cheese with our bagel (I have receipts to prove it & never ever had a problem with this)... So I said could you please let it go this time for him he's just a kid? and continued to say no and its policy...so I paid the $1.25 for it and as I walked away he told the lady oh sorry she didn't wanna pay for her cream cheese So I turned around and said you no turn away kids like that. He had NO business telling the people behind me what just happened... He was sassy & very rude. I'm not asking for freebies but I just asked whats different from the other times I ordered it this way. He said the workers are not suppose to do that. Even their coworkers not on the same page. Thanks ZAC for embarrassing AND shaming my son AND telling others our business....

Put in a mobile order and went to the walk up window to pick it up. Mind you this was in the evening and there was no one in line, so I went to the window and the 3 employees are standing there on their phone's. Each looked up at me once then went back to the phone's. I then went to the drive through and they gave me my order and pretend nothing happened.

Service: 1

Staff is great. Always a pleasurable experience.

Atmosphere: 5

Food: 5

Service: 5

I always love how friendly the Starbucks staff can be...

My order lasted few times were wrong.

Friendly service. Walk up to the outside counter or go through the drive thru. You don't go inside and there is no seating.

Wiki wiki!

Great and friendly service! Keep up the awesome job!

Starbucks drive thru!
Actually, when I order here, I always park nearby and walk to pick up the order, but when I went to the drive-thru for the first time, I realized how smooth and convenient it was, and wondered why I had to walk to pick it up...🤪
I thought it would take a while, but it went pretty quickly and the wait wasn't that long!

Atmosphere: 4

Food: 4

Service: 4

Parking: It's located outside of a mall there's almost too much parking.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Sugar Cookie, Iced Toasted Vanilla Oatmilk, Red Pepper Eer Bites, Focaccia, Starbucks Blonde, Turkey Bacon, Bacon Gouda, Sugar Plum, On Ciabatta, Cheese Danish, Chocolate Almondmilk, Egg Bites, Iced Tea & Refreshment, Mocha Cookie Crumble, Croissant, Pecan Loaf, Chicken Caprese, Egg White Wrap, Cake, Bagel

Service is good, but wait in line can be long.

Atmosphere: 1

Food: 5

Service: 4

Recommended dishes: Cheese Danish, Egg Bites