Terrible in-store experience. I ordered a snowman sugar cookie based on the product photo shown online and was given a different version. When I questioned it, I was told I’d need to buy another one to get what was pictured.
The employee then dismissed the concern by saying, “it’s just a sugar cookie.” That response was rude, condescending, and completely unprofessional. Customers shouldn’t be talked down to for asking about an item that doesn’t match what was advertised. The reason I ordered it was to create a Christmas photo, so the detail mattered.
This location lacks basic customer service and accountability.
Atmosphere: 1
Food: 1
Service: 1
Mark Gebrail
Very Nasty staff. I came to the store to get my coffee with my child and he wanted to use the bathroom. They refuse to give me the code unless I order first. So I told them I will order once he goes to the bathroom . They refused . I end up leaving without any order They do not deserve any bussiness.
Atmosphere: 1
Food: 1
Service: 1
Doua Moua
We visited around 8am when it was busy. The baristas were quick making our drinks for us. The drinks we ordered tasted great.
Atmosphere: 5
Food: 5
Service: 5
Nicole J.
Drinks were made perfectly and quickly. The baristas were friendly, and the store was very clean. I’d definitely visit this Starbucks again.
Atmosphere: 5
Food: 5
Service: 5
Jason Burkett
Fast, friendly service and great coffee
Atmosphere: 5
Food: 5
Service: 5
jenika wilson
Apparently light ice means filled to the brim with ice. I can't drink my drink that fast, so it turns to water. Thanks for the super expensive water I guess.
Atmosphere: 3
Food: 1
Service: 5
Ben Bonahoom
3 stars bc the atmosphere is really bad. Tables are too small and it’s not comfortable. Love the cold AC, but you gotta get some better seating and use the space better. Can’t even come here to do work with more than one person.
Lisabethko
Delightful
Atmosphere: 5
Food: 5
Service: 5
Zakary Kim
I came to Starbucks today by myself, which is quite rare, considering that I'm usually here on behalf of my girlfriend while she waits in the car or I go inside with her. Nothing against Starbucks, I just don't consume that much caffeine on a regular basis.
Anyways, with that said, I will say that team here is particularly friendly in comparison to some of the other locations. This isn't just on Oahu, but in the mainland as well. While they do get busy, I don't think that they feel as bogged down as some of the other crazy locations like Kahala so they can be a little more friendly.
Besides friendliness, we haven't really run into any issues with the accuracy of our orders. I bring that up because my girlfriends drink is particularly complex and it has to be remade about 50% of the time and other locations. Here, it's only happened a few times.
If the staff is reading this, thank you for everything that you do (making sure that my other half is properly caffeinated and not cranky lol).
Sidenote, I haven't really hung out here before, but as I was writing this review, I noticed that I kept getting kicked off the Wi-Fi. I'm not sure if it's because some of the seats are far away from the main door or if it's just a router at this location. If you plan on working here, I'd probably opt to sit inside so that there isn't too much interference with regards to the Wi-Fi connectivity.
Atmosphere: 4
Food: 4
Service: 4
R3sp3ct4all
Servers and the coffee was great at this busy location. Had the falafel wrap which was bland.
No public bathrooms. Common. That coffee gets the juices flowing, and they didn’t provide a bowl for me to paint
Paulo Eduardo da Silva
Very clean restroom. Good service
Atmosphere: 4
Food: 4
Service: 4
Derek Ivey
Great service, friendly staff. My Peppermint Mocha was made quickly and nice and hot when I received it. Thank you!
Atmosphere: 5
Food: 5
Service: 5
G W
The barista is extremely racist (white girl) she treats people according to their looks. If you look local she treats you bad. White people are treated with a smile 🤷🏻♀️ oh well.
Terrible in-store experience. I ordered a snowman sugar cookie based on the product photo shown online and was given a different version. When I questioned it, I was told I’d need to buy another one to get what was pictured.
The employee then dismissed the concern by saying, “it’s just a sugar cookie.” That response was rude, condescending, and completely unprofessional. Customers shouldn’t be talked down to for asking about an item that doesn’t match what was advertised. The reason I ordered it was to create a Christmas photo, so the detail mattered.
This location lacks basic customer service and accountability.
Atmosphere: 1
Food: 1
Service: 1
Very Nasty staff. I came to the store to get my coffee with my child and he wanted to use the bathroom. They refuse to give me the code unless I order first. So I told them I will order once he goes to the bathroom . They refused . I end up leaving without any order They do not deserve any bussiness.
Atmosphere: 1
Food: 1
Service: 1
We visited around 8am when it was busy. The baristas were quick making our drinks for us. The drinks we ordered tasted great.
Atmosphere: 5
Food: 5
Service: 5
Drinks were made perfectly and quickly. The baristas were friendly, and the store was very clean. I’d definitely visit this Starbucks again.
Atmosphere: 5
Food: 5
Service: 5
Fast, friendly service and great coffee
Atmosphere: 5
Food: 5
Service: 5
Apparently light ice means filled to the brim with ice. I can't drink my drink that fast, so it turns to water. Thanks for the super expensive water I guess.
Atmosphere: 3
Food: 1
Service: 5
3 stars bc the atmosphere is really bad. Tables are too small and it’s not comfortable. Love the cold AC, but you gotta get some better seating and use the space better. Can’t even come here to do work with more than one person.
Delightful
Atmosphere: 5
Food: 5
Service: 5
I came to Starbucks today by myself, which is quite rare, considering that I'm usually here on behalf of my girlfriend while she waits in the car or I go inside with her. Nothing against Starbucks, I just don't consume that much caffeine on a regular basis.
Anyways, with that said, I will say that team here is particularly friendly in comparison to some of the other locations. This isn't just on Oahu, but in the mainland as well. While they do get busy, I don't think that they feel as bogged down as some of the other crazy locations like Kahala so they can be a little more friendly.
Besides friendliness, we haven't really run into any issues with the accuracy of our orders. I bring that up because my girlfriends drink is particularly complex and it has to be remade about 50% of the time and other locations. Here, it's only happened a few times.
If the staff is reading this, thank you for everything that you do (making sure that my other half is properly caffeinated and not cranky lol).
Sidenote, I haven't really hung out here before, but as I was writing this review, I noticed that I kept getting kicked off the Wi-Fi. I'm not sure if it's because some of the seats are far away from the main door or if it's just a router at this location. If you plan on working here, I'd probably opt to sit inside so that there isn't too much interference with regards to the Wi-Fi connectivity.
Atmosphere: 4
Food: 4
Service: 4
Servers and the coffee was great at this busy location. Had the falafel wrap which was bland.
Restaurantji Recommends
As always, coffee was deplorable.
No public bathrooms. Common. That coffee gets the juices flowing, and they didn’t provide a bowl for me to paint
Very clean restroom. Good service
Atmosphere: 4
Food: 4
Service: 4
Great service, friendly staff. My Peppermint Mocha was made quickly and nice and hot when I received it. Thank you!
Atmosphere: 5
Food: 5
Service: 5
The barista is extremely racist (white girl) she treats people according to their looks. If you look local she treats you bad. White people are treated with a smile 🤷🏻♀️ oh well.
Service: 1
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